Why Does Everyone Think Virgin Are Rubbish ?

[chuzzlemonkey]

Yes but how much easier is it to blame VM?

Its quite amusing when people call with a PC problem and take it out on us...its like...FIX your pc and GET OFF MY PHONE...but obviously worded in a more friendly way

[Jelly Bean]

Have you heard of the simplist fix?

Open web page/click tools/internet options/delete temp files,cookies and history?

Brilliant trick.

Always be polite and switch off to there rudeness.We will see them later on a computer forum and fix there computer in our own time of course.

Originally Posted by Haggis23

Yes but how much easier is it to blame VM?

Its quite amusing when people call with a PC problem and take it out on us...its like...FIX your pc and GET OFF MY PHONE...but obviously worded in a more friendly way

No I blame VM for poor customer service ,poor none uk tech support, over subscribed networks meaning stupid traffic management and last for now phorm

none of the above are to blame on my pc

[dilli-theclaw]

HHHmmm the last time I spoke to technical support I was told to ensure that I only used my pc in safe mode and without any firewalls to ensure my connection was ok.

It does work both ways.

[chuzzlemonkey]

*nods*

Normally i ask them if they've done all that and they first thing they say is "yes of course" when they blatantly haven't! lol

[dilli-theclaw]

They told me to make sure it's in safe mode ALL THE TIME not just for testing though.

[chuzzlemonkey]

Originally Posted by Jefferson T

HHHmmm the last time I spoke to technical support I was told to ensure that I only used my pc in safe mode and without any firewalls to ensure my connection was ok.

It does work both ways.

TSC should not be advising that, they should stick to advising on your connection only!

[Jelly Bean]

Lol Haggis we can so tell they have not done it.

Or we give them a list to do and they post back in less than two mins and say done,yeah ok impossible.

The best are?What is a firewall and what is a virus scanner?

[dilli-theclaw]

Anyway I'm sure I'll have just as much problems when I'm on BT and have virgin's ADSL service lol

I guess it's just that you get good and bad in every company.

There have been people I've spoken to in virgin that are brilliant - and there have been people are are dire.

[chuzzlemonkey]

Originally Posted by David F

No I blame VM for poor customer service ,poor none uk tech support, over subscribed networks meaning stupid traffic management and last for now phorm

none of the above are to blame on my pc

Gutted for you that you don't get through to the useful people! You may not believe it but there are quite a few...granted the majority of those are UK based.

As for over subscribed networks...i agree...they think because they've invested over £10billion in 20 years that all is well. Further investment is required and i reckon they know this...

Problem is...is the money there?

---------- Post added at 23:02 ---------- Previous post was at 23:01 ----------

Originally Posted by jelly bean

the best are?what is a firewall and what is a virus scanner?

lmao!

---------- Post added at 23:04 ---------- Previous post was at 23:02 ----------

Originally Posted by Jefferson T

Anyway I'm sure I'll have just as much problems when I'm on BT and have virgin's ADSL service lol

I guess it's just that you get good and bad in every company.

There have been people I've spoken to in virgin that are brilliant - and there have been people are are dire.

True...some instances of people not doing their job properly do make me wonder...WHY is this not being picked up? As a lot of the time its the same department/area/people.

I won't name on this instance but one outsourced CMC centre for VM need axing at the first available opportunity...

[dilli-theclaw]

In all seriousness when I have had really bad experiences with them I thank them for their time, hang up and re-dial to speak to someone else.

Maybe I should complain or something.

[Fatec]

Originally Posted by Haggis23

If you've left why moan about a company you're no longer with?

Im glad you're happy now with your new SP

And disillusioned...i think you may want to look that up in the dictionary as it doesnt mean that you imagined something...thats ILLUSION

Someone needs to learn what sarcasm and satire are

and i run 2 PC's on a wireless connection and still get roughly 15mb of my 20mb connection - and seeing as i dont abuse the system i dont suffer any of that traffic management nonsense.

Yes, because your using connection at full speed for more than 20 minutes in a day is "abuse" isnt it?

See your still stuck in the 90s, just like the whole of VM, file sizes aint small anymore, i have 3 pcs on my network, all of which get used...guess..yep, you got it, when i'm awake, when i'm at home and when i need it.

Its not all day...

And prices are up accross the board all companies will do it aroun once a year...

at least VM give free upgrades to go with...

Not all day? your right it isnt, the only problem here is people do this wonderful thing called sleeping at night and an even better thing called working during the daytime.

10am-9PM may as well be all day, i wont count the 3-4pm free slot as it's no use to you if u've already hit the STM

[chuzzlemonkey]

Originally Posted by Jefferson T

In all seriousness when I have had really bad experiences with them I thank them for their time, hang up and re-dial to speak to someone else.

Maybe I should complain or something.

YES! You can either complain over the phone or make an official complaint to head office via the feedback section of the website or by snailmail...

Either way if you feel somebody has made a mistake/mistreated you/whatever...when you complain the member of staff WILL (if they do their job properly) log feedback against the colleague you spoke to. This does actually go to their manager and does get fedback to them.

Potentially this feedback can be bonus affecting for the staff so hopefully will start scaring some of them into pulling their finger out

[lorraine1000]

Haggis23 you asked me to post why i was upset with virgin which i made a post a while back but did not get a reply from you can you please look into this issue below and see what is going on with it and a time fix for this please.

http://status-cable.virginmedia.com/...?ticket=734399

[chuzzlemonkey]

Originally Posted by lorraine1000

Ok where do i start maybe the start, ok when i was on telewest i had no problem with speed i could run 5 to 6 computers and have no problems, now i cant even have 3 computers on and all hell breaks out as noone can even open a webpage. thats the start of it then time after time no internet at all but they was not bad with the speed they got it up and running most6 times within a day.

then the phone calls i made to tell them there is a problem, you get this silly person on the phone asking the most silly things, now come on if you got no online line staying on you no there is a problem and i get asked if i have spyware please. i tell them what i done and gone though and i am a tech myself and tell them this each and every time i call even if i called 1 hour before hand they still ask me the same thing over and over again.

i asked them so many times about the speed and all i get is everything is fine and yet my noise ratio is so bad that the people that work there should know there is a problem. then they send people out to check my things and i get told, well there is really nothing wrong your end its the network thats doing it and there is really nothing we can do everyone having the same problems because there is being no maintaince being done on the network there trying to save money, now this was not said to me by one person but a few.

That being said...if i were running more than 2 computers at any one time id expect slower speeds?

then other things like when i call my calls are not logged, and when i having so many problem with my internet i sure they are meant to take so much off my bill but thats never happened. i was told this is done auto but its not.

Then the last lot that has really upset me is the problem on the internet from 18th June and its still on going in the enfield and london area and we still have not been given a fix date and well let me show you the update we get,

http://status-cable.virginmedia.com/...?ticket=734399

and calling makes it just worst as no one seems to know anything about it, untill they go up alot higher and then they come back to you and just say sorry we are working on this and we dont know a time that it will be fixed half the time there no internet and then there is some but so slow one computer has trouble opening a website page, sometimes it takes me around 20mins just to get to the status page to see if there any updates. as you can see on each of the updates on that page they are all the same and each one says a fix of 4 hours what are we meant to think here. with little or no help at all. If they have got this sort of problem that is taking so long to fix by now they should know what the problem is and give us a correct update on what the problem is and how long its going to take to fix. we have been told all sorts of things like the council took longer to dig up the road than what they wanted and that delayed the fix, and that it would be fully working by the 26th June and still to this date its still not and nothing else has been said on the problem and i was only told that as i got to talk to a level 2 tech, or i would not have known that.

and thats not all of it this is wrong.

Lorraine

Sorry Lorraine i had a few days without coming online and just skipped straight to the last post when i logged on...

Its not good enough, Lorraine, you are totally right.

I did actually call the support team in india in regards to your ticket, they assumed that i had a customer on the line, which i obviously didn't...and they advised to tell you 4 hours to fix.

Clearly incorrect info.

But make sure you keep that ticket link...as if TSC dont log it on your account (which they should) that ticket could be the ticket to your reimbursement for loss of service. This can be done by customer care or the support team but is never done automatically so i'm not sure why they told you that!?

As far as resolving the issue is concerned...it looks like you're going to have to keep onto them in tech support...i'm customer care myself. Frustrating but i dont have access to any form of fault fix.