STM rates VM expect you to keep to - Page 3

broadbandbug · 19-06-2008, 16:33

Quote:

Originally Posted by TraxData

% per day, VM quote over the network the average is %1 per 10am-3pm (this is actually roughly true, most people aint at home then, except for hols)

AND 3-5% over the full network during 4pm-9pm.

I darent even try to work out what it would be per month/year.

I've been using multiple UBR stats to work out the %

Per day here for example 87% of people get stm'd, everyday and only 5% of them are 20mbit/XL users.

Sheffield was the worst with 96% getting stm'd daily.

From what i know most UBR's hang around the 50-70% of people getting stm'd everyday, this is mainly because of the pathetic limits they have on both of the lower tiers, so it really depends what stats they are going by (aka if they are just counting the XL customers) and so fourth.

But either way, their stats are wrong.

You also need to count in the fact Cisco's code just doesnt work properly at all and stm's people for no reason, then you have to count out the cloners, i know how VM came up with 3/5% and it's not exactly a representive view of customers as a whole.

If the % per day were that high they would have been hammered by Ofcom/ASA etc by now. I know that they have already been challenged on those %'s and were able to provide the data to back them up.

19-06-2008, 16:34

Quote:

Originally Posted by broadbandbug

If the % per day were that high they would have been hammered by Ofcom/ASA etc by now. I know that they have already been challenged on those %'s and were able to provide the data to back them up.

The data they used to back it up was kind of abit "iffy" to say the least.

As i said, how they use the % is interesting and not representive of customers at all.

And no, they wouldnt, offcom/ASA doesnt give a crap about what ISP's do.

TOF1998 · 20-06-2008, 00:26

Im with you on This TRAXDATA

The way VM are treating their customers is appauling.

Im on the ( so called 20mb Service ) Last Night i started my download at 1.15am.........my speed was good for 20 minutes, and then dropped to 500kb.

Safe to say i was bloody fuming.........

My UBR is oversubscribed, so i try to stay off the web during the day,and in the evening ( but i shouldnt have to ) Weekends and Bank Holidays are a complete joke, i dont have to download anything and i still get throttled,
Ive said for months now that VM are throttling whenever and whoever they like , As i live over 2km away from my exchange im afraid adsl isnt an alternative, But to be honest , im getting tired of being SHAFTED by this crooked company......
As ive said before on other forums , FOR THOSE THAT DEFEND VM ,JUST WAIT TILL YOUR UBR IS OVERSUBSCRIBED, and then try to defend the tactics.

Rant Over....
Keep up the good work Traxdata

Cheers

Brian
ps....I dont have a faulty Modem - I do have a tip top PC - There is nothing wrong with my Line -

burningfeetman · 09-07-2008, 14:08

Out of interest, those of you that think its ok to throttle the connection, how would you feel if you bought a new car but were told that during the day you could only do so many miles at 70MPH before your car would slow down to 20MPH making it unusable on the motorways? BUT if you want to you can drive all night at 70MPH....wouldnt that be great?? Its a similar thing when it comes to VM broadband. I have paid for a subscription to a service, i expect to be able to use that service in the way in which i signed up for it.

At VM's Will THEY increased my broadband speed, i did not ask for it. And now because they have increased everyones speed too much they are limiting what I can download? I did not ask for that either. I say put me back onto my old old 10MB connection and let me browse as i wish.

09-07-2008, 14:28

Quote:

Originally Posted by burningfeetman

Out of interest, those of you that think its ok to throttle the connection, how would you feel if you bought a new car but were told that during the day you could only do so many miles at 70MPH before your car would slow down to 20MPH making it unusable on the motorways? BUT if you want to you can drive all night at 70MPH....wouldnt that be great?? Its a similar thing when it comes to VM broadband. I have paid for a subscription to a service, i expect to be able to use that service in the way in which i signed up for it.

At VM will they increased my broadband speed, i did not ask for it. And now because they have increased everyones speed too much they are limiting what I can download? I did not ask for that either. I say put me back onto my old old 10MB connection and let me browse as i wish.

i totally agree with you mate, i mean every isp has some sort of throttling in place and i didnt mind the evening stm policy 4-9pm which is peak times you know, everyone returning home and using the internet so its all goood. but the daytime stm policy is really doing my head in now, im really hacked off.

Im from the south east basildon area, is this daytime policy nationwide now because before it was only a few places and does this mean a "significant" change to the terms and conditions?

pip08456 · 09-07-2008, 19:29

Quote:

Originally Posted by i-Set

i totally agree with you mate, i mean every isp has some sort of throttling in place and i didnt mind the evening stm policy 4-9pm which is peak times you know, everyone returning home and using the internet so its all goood. but the daytime stm policy is really doing my head in now, im really hacked off.

Im from the south east basildon area, is this daytime policy nationwide now because before it was only a few places and does this mean a "significant" change to the terms and conditions?

Get your facts right before you make such a sweeping statement.

NOT all ISP'S have some sort of throttling in place. Mine doesn't!

burningfeetman · 09-07-2008, 19:48

I think by 'some sort of throttling', i-Set was referring to things like acceptable use policies also not necessarily just STM which i believe all ISP's have to one extent or another.

BFM

pip08456 · 09-07-2008, 19:57

Quote:

Originally Posted by burningfeetman

I think by 'some sort of throttling', i-Set was referring to things like acceptable use policies also not necessarily just STM which i believe all ISP's have to one extent or another.

BFM

I didn't mention STM. All ISP's have AUP, mine would only take action if I was using my connection for illegal purposes, otherwise I have it in writing from them that there is "no form of STM or throttling of any kind". I can download what I want, when I want,as much as I want (does this ring bells?) without my connection or speed being affected.

My speed is a pretty stable 16Mbps (Minimum) which is far better than VM could ever supply me with!

buckleb · 09-07-2008, 19:59

This might be a dumb question, but why would anyone throttle their downloads to a speed which is less than the speed under STM, to avoid STM?

... if you see what I mean!

pip08456 · 09-07-2008, 20:04

Quote:

Originally Posted by cadire

This might be a dumb question, but why would anyone throttle their downloads to a speed which is less than the speed under STM, to avoid STM?

... if you see what I mean!

Not a dumb question at all

Why should anyone paying for a service have to limit the usage that they are paying for to avoid being penalised for what they are buying? If you see what I mean.

That is the dumb question!

buckleb · 09-07-2008, 20:15

Quote:

Originally Posted by pippincp

Not a dumb question at all

Why should anyone paying for a service have to limit the usage that they are paying for to avoid being penalised for what they are buying? If you see what I mean.

That is the dumb question!

That's actually the same question I asked! The answer is to not limit usage, just download as fast as you can. That way, your speed will always be higher than if you'd kept to a self-imposed speed limit.

As someone who has only fallen foul of STM once or twice, I'm probably not the most qualified to comment on this, but what is the point of the thread; to shame VM into removing STM?

pip08456 · 09-07-2008, 20:34

Quote:

Originally Posted by cadire

That's actually the same question I asked! The answer is to not limit usage, just download as fast as you can. That way, your speed will always be higher than if you'd kept to a self-imposed speed limit.

As someone who has only fallen foul of STM once or twice, I'm probably not the most qualified to comment on this, but what is the point of the thread; to shame VM into removing STM?

I don't think VM can be shamed into doing anything. I suppose this thread is for people who are still paying for a service they don't get and want to have a winge as they can't get any sense from customer services. But I could be wrong, as a customer of Bolton Cable originally VM STINK!!! (couldn't be more explicit on a public site!)

09-07-2008, 21:10

Quote:

Originally Posted by pippincp

Get your facts right before you make such a sweeping statement.

NOT all ISP'S have some sort of throttling in place. Mine doesn't!

pippincp whos your isp?

Mad Ad · 09-07-2008, 21:53

Quote:

Originally Posted by cadire

This might be a dumb question, but why would anyone throttle their downloads to a speed which is less than the speed under STM, to avoid STM?

... if you see what I mean!

Many reasons.

Some people dont like being branded a "heavy user" or "using more than their fair share", or being told they are "downloading and/or uploading an unusually large amount" on a line they pay good money for to have way more capacity than 1.33 meg over 5 hours.

Perhaps they dont want to feel that their "usage of the service would affect other users if they weren’t managed" or be in "the top 5% of users on a daily basis".

Also, if you are STMed in the afternoon, you are labeled an "extreme case"

(Quotes from http://www.virginmedia.com/help/traffic-management.php)

So, to avoid being any or all of these 'nasty' types of user, you must stay under that crawling along figure of 1.33 meg over 5 hours (XL user, top tier package).

Others may wish to schedule downloads after 9pm, perhaps to watch something late in the evening before they sleep.

Alternatively there is the nasty side effect throttling has on uprates, they may be gaming or using other time sensitive applications and need all their uprate for the duration, or after.

DrK · 09-07-2008, 22:47

I sense retentions is going to be very busy! ...