Sky Have Cut Off Internet

[colin-bennett]

Originally Posted by Kymmy

The simple fact that Sky supply the software and point out that they will help with the software simply means that Sky will be at fault in the EU's eyes if anything like a botnet happens...

I think that Sky's problem is that they've not detailed the fact that they're offering program support and not a program service... They'll help with any problems arising in the technics of the program but if a botnet gets past it (and a lot will) then it's nothing to do with them or the program...

It's a simple case of EU's not being PC savvy....

I spent most of my working life in Electronics and PC support, I've had problems with EU's trying to comprehend what a right click was, I've had to explain that pressing the power switch on a monitor is not shutting down the PC and most importantly I've had to explain that the only way a PC can be 100% safe from the internet is to cut the modem cable!!!

In this thread Sky did the right thing, they shut off someones service that could have a detrimental effect on others (get them blacklisted), the arguement about the software is really invalid as we all agree that no AV/firewall will 100% stop all attacks...

Kymmy

---------- Post added at 09:42 ---------- Previous post was at 09:38 ----------



Play nice please Colin Don;t make me get my mod hat on :p

Paul's just stating the facts, nothing more and nothing less...

Kymmy

Was not this thread about a SKY customer losing their internet.
How did the above from paul help that customer. If it did then I appologise.
If it did nothing to resolve the issue it was of no use to the thread except to put pauls point of view to the fore..
Kymmy please do not be condescending in your comments.

[brundles]

Originally Posted by Chrysalis

Ultimately if the EU is trojaned etc. and is then doing things like sending spam, ddos, scanning for other victims then they need to be cutoff, however I think easynet (sky) are doing it the wrong approach they seem to cut people off without any kind of warning or contact first.

I've been on the receiving end of VM doing the same thing before and although it's not nice I do agree with the reasons for it. You have no way of knowing how long the nasty has been bombarding victims or battering on routers/firewalls for by the time it's spotted. Not to mention how much more it could do if left even for a couple of hours while you try ringing the customer.

In this instance, Sky seem to offer much more help than VM appeared to offer me. Although I didn't need their help as I'd spotted the problem and nailed it down again before VM disconnected me (poxy Wingate opened some ports on an upgrade without telling me) they were only prepared to offer help as far as repeating the scan to my PC with a thumbs up or thumbs down. Anything beyond that and I was on my own. (Sorry - on my own plus their premium rate PC help line!)

[colin-bennett]

Originally Posted by brundles

I've been on the receiving end of VM doing the same thing before and although it's not nice I do agree with the reasons for it. You have no way of knowing how long the nasty has been bombarding victims or battering on routers/firewalls for by the time it's spotted. Not to mention how much more it could do if left even for a couple of hours while you try ringing the customer.

In this instance, Sky seem to offer much more help than VM appeared to offer me. Although I didn't need their help as I'd spotted the problem and nailed it down again before VM disconnected me (poxy Wingate opened some ports on an upgrade without telling me) they were only prepared to offer help as far as repeating the scan to my PC with a thumbs up or thumbs down. Anything beyond that and I was on my own. (Sorry - on my own plus their premium rate PC help line!)

Sorry to hear you had these problems.
How many times you have these type of problems ??
I must be lucky, Been on internet over 9 years now and never ever had such problems.

[brundles]

Originally Posted by colin-bennett

Sorry to hear you had these problems.
How many times you have these type of problems ??
I must be lucky, Been on internet over 9 years now and never ever had such problems.

Once - like I said, it was down to Wingate's upgrade process rather than anything else. At the time I was using the PC as a router - using a normal router would have prevented it so I can pretty much only blame myself.

I still agree with their decision and actions - as frustrating at it was at the time though.

[Paul K]

Originally Posted by colin-bennett

Was not this thread about a SKY customer losing their internet.
How did the above from paul help that customer. If it did then I appologise.
If it did nothing to resolve the issue it was of no use to the thread except to put pauls point of view to the fore..
Kymmy please do not be condescending in your comments.

Either I am going blind or one of my first posts on this thread is stating what happens and what needs to be done, the EU can do nothing but call the abuse department at this point after ensuring the PC is clean again as I stated. Also I must be going blind as your statement about not helping is more relevant to all your posts within this thread than mine. Makes me wonder why you latched onto this thread and my posts within it to be honest as you yourself have offered little or nothing constructive to the thread but as it is an open technical discussion forum each member is allowed their view/ stance on a given topic.

[Kymmy]

Mod comment: OK, enough is enough.

Stick to the topic please brought in by the OP and the subsequent post by Brundles or the thread will be closed, comments about other posters are not helpful and are currently distracting from the original and subsequent problem.

[colin-bennett]

Originally Posted by brundles

Once - like I said, it was down to Wingate's upgrade process rather than anything else. At the time I was using the PC as a router - using a normal router would have prevented it so I can pretty much only blame myself.

I still agree with their decision and actions - as frustrating at it was at the time though.

As I said I must have been lucky as at one time had all three children on their own internet access and never had a problem.
I know VM have premium line for PC support but at least it is a point of contact for those many people who do not have the knowledge to fix PC infections / problems..

[Horace]

Change your WPA password. If you're using the standard supplied Sky router with default settings then the password can be calculated using your mac address. If someone else is using your wireless connection then no AV in the world is going to help. Regularly changing your WPA password is good practice anyway, no matter what kind of router you're using.

As for the comments regarding firewalls and botnets. Firewalls are basically useless since most malware uses reverse connection these days. Zone Alarm *may* give a warning tho' I wouldn't rely on any software based firewall especially one as common as ZA for obvious reasons. Best practice is to keep an eye on logs and monitor all outward wan connections for unusual activity.

[dragon]

Originally Posted by m419

If you want 20mb broadband the only place to get it Virgin Media unless you live literally next door to a telephone exchange.

Don't have to quite be Next door, but you do have to be close .

ADSL Link Downstream Upstream
Connection Speed 24574 kbps 2593 kbps
Line Attenuation 14.0 db 6.0 db
Noise Margin 4.6 db 3.1 db

As for what Sky did, fairplay to them to be honest, Rather be cut off briefly that go on surfing with who knows what on the pc possibly stealing passwords sending out viri and spamming people.