Moved house, can't get Virgin, but they won't let me terminate contact

[WHISTLED]

Well let's hope this never happens to you..and you are happy paying out for 6 months of a contract if it does

Why do some of you people always expect VM to do something that NO other company would do?

A 12 month contract is just that - If you leave after 6 months VM more than likely make a loss overall. Its a business not a charity.

[colin-bennett]

Originally Posted by TraxData

Incorrect, IF you are moving to an area where they cannot provide you with a service (you signed up for cable, adsl is a new contract, different matter)

You can cancel without being charged for the remainder of the contract.

I've done it before, as have others, if CS wont let you then you speak to a manager, simple as.

Some thing not right here.
Any one here who has any knowledge of VM will know C/S or C/S managers do not disc customers who are moving address,!!!!!!

[danielf]

Originally Posted by Jefferson T

Edit - Anyway i'll be getting my up to 8mb - unlimited land line calls and a free wireless kit for £19.99 a month so that'll do me.

You are aware that VM ADSL does not exactly get rave reviews, are you?

Originally Posted by danielf

You are aware that VM ADSL does not exactly get rave reviews, are you?

And they already use application throttling on their ADSL packages.

[colin-bennett]

Originally Posted by danielf

You are aware that VM ADSL does not exactly get rave reviews, are you?

And which ADSL provider does

[dilli-theclaw]

It doesn't seem like I have much choice does it.

Originally Posted by danielf

You are aware that VM ADSL does not exactly get rave reviews, are you?

---------- Post added at 08:25 ---------- Previous post was at 08:21 ----------

Oh well, guess I'll just have to put up with it.

Originally Posted by TraxData

And they already use application throttling on their ADSL packages.

Originally Posted by Jefferson T

It doesn't seem like I have much choice does it.

Just curious, why dont you?


---------- Post added at 08:25 ---------- Previous post was at 08:21 ----------

Oh well, guess I'll just have to put up with it.[/QUOTE]

Yea...and they shape you down to 512Kbit/s for a full week during peak hours if you go over a set limit

[smeagoly1]

I was in a similar situation earlier this year, was into the 2nd month of my 12 month contract when our landlord, decided to sell the property. Uber pain in the rectum time.

Got a quick move, but......the new flats where not cabled up, even though the street was.

First VM customer support, was just wanting me to stump up £250 notes or else. Was rather miffed at that response, especially if i had to pay 125 notes to BT.

One week later, BT said, the line is in, so all we have to do is enable it our end..so no charge...yipeee, Straight forward no probs.

Contacted VM again, to cancel and pay up my Cable contract, new person, then informed me, well you do know you can get Virgin ADSL on your new BT line. They then swapped my package over, NO CHARGE or cancelation fees But they did state it is a new 12 month contract. I can live with that, as it saved me 250 notes. Even if i did stop my new contract it would be far less than, paying up my cable one.

So happy bunny time, that I saved money and kept some sort of internet access. Scartchy at times yes,so are most of the standard ADSL firms.

[dilli-theclaw]

Originally Posted by TraxData

Just curious, why dont you?


---------- Post added at 08:25 ---------- Previous post was at 08:21 ----------

Oh well, guess I'll just have to put up with it.

Originally Posted by trax

...and they shape you down to 512Kbit/s for a full week during peak hours if you go over a set limit

I don't have any choice because I can't afford to pay a disconnection fee. As for the application throttling, oh well.

[BenMcr]

I am hoping, in a similar way that DOCSIS 3 will help for cable broadband, the LLU C&W network will help even out the standards ADSL service and make everything better lol

[TheDaddy]

Originally Posted by WHISTLED

Erm yes you do - Your contract is 12 months. If you move your contract is still 12 months.

Erm no it isn't contracts work both ways, you aren't providing him with the service, we have dealt with this many times before and there is a tried and trusted path to resolve this issue to the satisfaction of the customer, I am busy right now but if no one posts it, I'll find it when I get in later

[TheDaddy]

As promised

Originally Posted by Mr Angry
If a customer moves to a non cabled area VM cannot perform their obligations under the terms of the contract and, as such, have no legal redress to enforce compliance with any existing contract between themselves and the customer. There is nothing in the VM contract (nor in consumer contract law) which states that a customer must remain at a given (serviced) address for 12 months from the date of entering into a contract.

Additionally

Originally Posted by Mr Angry
5. - (1) A contractual term which has not been individually negotiated shall be regarded as unfair if, contrary to the requirement of good faith, it causes a significant imbalance in the parties' rights and obligations arising under the contract, to the detriment of the consumer.

I'd consider one party to a contract insisting that you can't move house to a location of your choice to be pretty much to the detriment of the second party, wouldn't you?

Additionally, from Schedule 2 of the act, all of the following are considered "unfair terms" and are, as such, legally unenforceable:

(c) making an agreement binding on the consumer whereas provision of services by the seller or supplier is subject to a condition whose realisation depends on his own will alone;

(d) permitting the seller or supplier to retain sums paid by the consumer where the latter decides not to conclude or perform the contract, without providing for the consumer to receive compensation of an equivalent amount from the seller or supplier where the latter is the party cancelling the contract;

(e) requiring any consumer who fails to fulfil his obligation to pay a disproportionately high sum in compensation;

Here is the thread makes interesting reading methinks, Mr Angry once again, sorely missed imo

[BenMcr]

I'd consider one party to a contract insisting that you can't move house to a location of your choice to be pretty much to the detriment of the second party, wouldn't you?

It does not say that you can't move. It does however say that if you move and don't carry on with services, THEN you have terminated your contract.

There is nothing in the VM contract (nor in consumer contract law) which states that a customer must remain at a given (serviced) address for 12 months from the date of entering into a contract

Again I direct you to this clause (K2)

If you move to another address during any minimum period paragraph J2 will apply, unless you continue to receive our services at your new address (in which case paragraph K3 will apply).

---------- Post added at 12:11 ---------- Previous post was at 11:49 ----------

(e) requiring any consumer who fails to fulfil his obligation to pay a disproportionately high sum in compensation;

Virgin calculate the disconnection fee to be less (or the same if on a minimum bundle) that the service charges, so is not disproportionate

[danielf]

Originally Posted by colin-bennett

And which ADSL provider does

Be does, as do several of the Entanet resellers (I'm currently on Be, was on ADSL24 before that).

[MovedGoalPosts]

This is the unfair bank charges thread, just applied to a different scenario of Virgin Media cancellation.

Just because something is written into a contract, does not mean that it is indeed fair and legal with regard to other legislation. A company may well have had lawyers pour over the contract, but unless it get's tested by a court, they don't really know do they. After all whenever a case goes to court there is usually a winning and loosing lawyer.

Bottom line, most VM customers just roll over when confonted with a big corporation claiming it's lost out.

I reiterate that whilst there may be some charges to pay, they should relate only to the actual losses being incurred by the cancellation, and that in no way should equate to the full unused contract price.

If it did equate Virgin would effectively be saying that they operate at a loss. Oh hang on, maybe that's why there are so many comments about poor network investment, STM and the like