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Mind you i'm not surprised, we're using a public ftp for our data transfers between client and customers here... It's being shut down in 10 days or so to our new secure system etc. luckily.
Virgin Media is about halfway through individually contacting the people affected,
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It is paying for credit file protection for everyone whose banking information is now out in the wild, which means any fraud will be indemnified and credit histories will be unaffected.
At least they seem to be doing more about it than the government did. Obviously not excusing what has happened.
Which is why Virgin use a secure FTP for any transfers like that.
This is also why there won't be any specific encryption tools on people PCs. Because they are not suppost to be burning/downloading anything to removable media
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Re: Virgin Media Loose Customer Data
