Virgin 4Mb to upgrade to 10Mb February - Summer - Page 57

Wizdan · 07-06-2008, 16:25

Hi, I happen to have a similar problem with my area's upgrade.

I am in Stevenage- which has been completed for a few days now, and I have rebooted my modem several times, but no change in speed. However the Operation Configuration panel in the modem seems to suggest an upgrade of some sort:

Network Access : Allowed
Maximum Downstream Data Rate : 10240000
Maximum Upstream Data Rate : 512000
Maximum Upstream Channel Burst : 1600
Modem Capability : Concatenation Enabled, Fragmentation Disabled, PHS Disabled
Maximum Number of CPEs : 1

But the Downstream Status panel still shows:

Downstream Lock : Locked
Downstream Frequency : 402750000 Hz
Downstream Modulation : QAM256
Downstream Interleave Depth : 32
Downstream Receive Power Level : 13.9 dBmV
Downstream SNR : 26.5 dB

Does anyone know what is going on here?

Thanks

Dan

ceedee · 07-06-2008, 19:54

Quote:

Originally Posted by johnnymcdermott@

Right enough ceedee.
Maximum Downstream Data Rate : 4096000
I had problems recently with my modem in that I kept losing my connection. Is it possible they have tied it down to 4mb to stop this happening.

I'd guess that's most unlikely.

Recommend you contact Tech Support (now free on 151 if you've got a VM phone) and let them know that your modem is still showing the 4Mb configuration despite your area showing complete in the schedule.
(They'll probably tell you to reboot the modem and your computer again but humour them...)

---------- Post added at 20:54 ---------- Previous post was at 20:49 ----------

Quote:

Originally Posted by Wizdan

Downstream Receive Power Level : 13.9 dBmV
Downstream SNR : 26.5 dB

I suspect your SNR is marginally low which could mean you'll need a tech visit.
What's your upstream power level?

johnnymcdermott@ · 07-06-2008, 20:45

[QUOTE=ceedee;34570468]I'd guess that's most unlikely.

Recommend you contact Tech Support (now free on 151 if you've got a VM phone) and let them know that your modem is still showing the 4Mb configuration despite your area showing complete in the schedule.
(They'll probably tell you to reboot the modem and your computer again but humour them...)

Cheers for the replies ceedee. I contacted Virgin on 150 who then spoke to tech support and they informed me that although my exchange is showing as upgrade complete it is not actually complete....me thinks they are taking the proverbial.

Wizdan · 07-06-2008, 21:25

Thanks for the reply, the Upstream Panel:

Upstream Channel ID : 1
Upstream Transmit Power Level : 44.0 dBmV
Upstream Symbol Rate : 2560 Ksym/sec
Upstream Frequency : 25800000 Hz
Upstream Mini-Slot Size : 2

I'll give them a call on Monday if it dosen't sort itself out, mind you at 8:00pm tonight my broadband went out completely. I rebooted the modem, it came back but still at 4mb.

Dan

ceedee · 07-06-2008, 22:28

Quote:

Originally Posted by Wizdan

Thanks for the reply, the Upstream Panel:

Upstream Channel ID : 1
Upstream Transmit Power Level : 44.0 dBmV
Upstream Symbol Rate : 2560 Ksym/sec
Upstream Frequency : 25800000 Hz
Upstream Mini-Slot Size : 2

I'll give them a call on Monday if it dosen't sort itself out, mind you at 8:00pm tonight my broadband went out completely. I rebooted the modem, it came back but still at 4mb.

I think the upstream level is okay.
And your modem looks to me to be setup okay for 10Mb/s.

It's worth doing a 'proper' speed test by downloading several files from different sources at the same time while connected directly to the modem (bypassing a router if you've got one).

Have you had your modem for a long time?
Might be worth checking to see if it's compatible with 10Mb/s -- select "Broadband Size: L" and find your modem in the list?

Wizdan · 07-06-2008, 22:38

Quote:

Originally Posted by ceedee

It's worth doing a 'proper' speed test by downloading several files from different sources at the same time while connected directly to the modem (bypassing a router if you've got one).

Thanks again, I'll try this out tomorrow and see if it makes a difference.

I have had an ambit 120 for over 4 years and it seems to be compatible according to the link you supplied.

Other than that I guess I will have to ring them up and see what they suggest.

Thanks

Dan

ceedee · 07-06-2008, 22:46

Quote:

Originally Posted by Wizdan

Other than that I guess I will have to ring them up and see what they suggest.

If you don't get anywhere on the phoneline and don't have a problem with using usenet, you could try asking for assistance on the VM Tech Support newsgroup (8am-10pm every day).

Need help getting onto VM's Tech Support newsgroup?

Good luck!

Wizdan · 07-06-2008, 22:50

Quote:

Originally Posted by ceedee

If you don't get anywhere on the phoneline and don't have a problem with using usenet, you could try asking for assistance on the VM Tech Support newsgroup (8am-10pm every day).

Need help getting onto VM's Tech Support newsgroup?

Good luck!

Will do, thanks for the help ceedee.

Dan

smallethic · 08-06-2008, 08:40

Any one in Norwich been upgraded yet? Should we expect it only towards the end of the month or 'any day now'?

Wizdan · 08-06-2008, 09:58

Hi,

I thought I'd keep you updated on what's going on in case anyone else has a similar problem.

I gave Virgin a rang this morning and they sent a signal down to my modem and determined that it has received the 10mb upgrade, and that the problem lies with my computer. (Now I remember reading in this forum that someone had a similar problem in which they said 10mb, but the modem gave out 4mb) So I insisted that the problem can't be with my computer as why would the downstream channel read 4mb? The gentlemen went away for a while and came back telling me that my modem can't support 10mb-(so much for their website saying it IS supported), which has now landed me with a new modem due to arrive by next friday.

I just hope this solves the issue, but regardless my old modem is over 4 years old so it would be nice to have a newer one.

That's the story so far, I'll tell you what happens when I get the modem.

Thanks,

Dan

p.s. Sorry about the brackets!

parky · 08-06-2008, 12:42

Quote:

Originally Posted by Nicosia

is the 10meg download limit going to stay th same as it was on 4megs? 800mb down during the hours? or will they increase to at least 1GB or 1.5?

Not clear on what you actually mean?

joglynne · 08-06-2008, 12:55

Quote:

Originally Posted by parky

Not clear on what you actually mean?

Nicosia was referring to upload and download limits.

http://allyours.virginmedia.com/html...t/traffic.html

ceedee · 08-06-2008, 12:55

Quote:

Originally Posted by Wizdan

The gentlemen went away for a while and came back telling me that my modem can't support 10mb-(so much for their website saying it IS supported), which has now landed me with a new modem due to arrive by next friday.

That's excellent news, mate.
Very pleased that you'll soon be getting the full 10Mb/s!

parky · 08-06-2008, 13:04

Quote:

Originally Posted by joglynne

Nicosia was referring to upload and download limits.

http://allyours.virginmedia.com/html...t/traffic.html

I was wondering what the 10Mb download limit referred to?

joglynne · 08-06-2008, 13:11

@ceedee or any other more clued up member.

Earlier in the thread ( post 846)you recommended someone tests their speed by downloading files. I have just noticed that the site that I use has added a 'download test files' option to their speed test. Do you think that it will give an accurate result?

http://www.thinkbroadband.com/tools.html

---------- Post added at 14:11 ---------- Previous post was at 14:08 ----------

Quote:

Originally Posted by parky

I was wondering what the 10Mb download limit referred to?

I don't think he was actually referring to a 10MB limit. More, what were the limits on the 10MB BB.