Forum Articles
  Welcome back Join CF
You are here You are here: Home | Forum | New User - Appaling Speeds

You are currently viewing our boards as a guest which gives you limited access to view most of the discussions, articles and other free features. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. Registration is fast, simple and absolutely free so please join our community today.


Welcome to Cable Forum
Go Back   Cable Forum > Virgin Media Services > Virgin Media Internet Service
Reload this Page New User - Appaling Speeds
Register FAQ Members List Calendar Mark Forums Read

New User - Appaling Speeds
Reply
Page 2 of 2 1 2
 
Thread Tools
Old 21-05-2008, 18:03   #16
PieOPah
Inactive
 
Join Date: May 2008
Location: Reading
Services: VM XL Broadband (20Mb) VM XL Telephone VM XL V+ Sky Freeview
Posts: 47
PieOPah is an unknown quantity at this point
Re: New User - Appaling Speeds
Quote:
Originally Posted by southwell View Post
Remember to do /t at the end, this will keep pinging until you stop it, ctrl + c.
it's -t
PieOPah is offline   Reply With Quote
Advertisement
Old 21-05-2008, 18:43   #17
southwell
Inactive
 
Join Date: Feb 2005
Location: Basingstoke
Age: 42
Services: Sky HD Virgin Phone + 50mb
Posts: 918
southwell has entered a golden reputation erasouthwell has entered a golden reputation erasouthwell has entered a golden reputation erasouthwell has entered a golden reputation erasouthwell has entered a golden reputation erasouthwell has entered a golden reputation erasouthwell has entered a golden reputation erasouthwell has entered a golden reputation erasouthwell has entered a golden reputation erasouthwell has entered a golden reputation erasouthwell has entered a golden reputation era
Re: New User - Appaling Speeds
They both do the same thing
southwell is offline   Reply With Quote
Old 21-05-2008, 19:39   #18
PieOPah
Inactive
 
Join Date: May 2008
Location: Reading
Services: VM XL Broadband (20Mb) VM XL Telephone VM XL V+ Sky Freeview
Posts: 47
PieOPah is an unknown quantity at this point
Re: New User - Appaling Speeds
Quote:
Originally Posted by southwell View Post
They both do the same thing
Fair enough Never used the forward slash...

Anyway, here are the results of my speedtest from around midnight... (This is from my wireless connection)

Quote:
20/05/2008 23:56 10133 DOWNLOAD
20/05/2008 23:56 724 UPLOAD
21/05/2008 00:02 12329 DOWNLOAD
21/05/2008 00:02 671 UPLOAD
21/05/2008 00:11 9559 DOWNLOAD
21/05/2008 00:11 618 UPLOAD
21/05/2008 01:12 10172 DOWNLOAD
21/05/2008 01:12 791 UPLOAD
21/05/2008 02:12 12695 DOWNLOAD
21/05/2008 02:12 802 UPLOAD
21/05/2008 03:13 8770 DOWNLOAD
21/05/2008 03:13 761 UPLOAD
21/05/2008 04:14 9565 DOWNLOAD
21/05/2008 04:14 803 UPLOAD
21/05/2008 05:14 12118 DOWNLOAD
21/05/2008 05:14 779 UPLOAD
21/05/2008 06:15 10264 DOWNLOAD
21/05/2008 06:15 771 UPLOAD
21/05/2008 07:16 11156 DOWNLOAD
21/05/2008 07:16 802 UPLOAD
21/05/2008 08:17 10355 DOWNLOAD
21/05/2008 08:17 632 UPLOAD
21/05/2008 09:18 10056 DOWNLOAD
21/05/2008 09:18 630 UPLOAD
21/05/2008 10:18 11399 DOWNLOAD
21/05/2008 10:18 763 UPLOAD
21/05/2008 11:19 10097 DOWNLOAD
21/05/2008 11:19 717 UPLOAD
21/05/2008 12:20 2732 DOWNLOAD
21/05/2008 12:20 559 UPLOAD
21/05/2008 13:21 13197 DOWNLOAD
21/05/2008 13:21 812 UPLOAD
21/05/2008 14:22 3675 DOWNLOAD
21/05/2008 14:22 635 UPLOAD
21/05/2008 15:23 3875 DOWNLOAD
21/05/2008 15:23 655 UPLOAD
21/05/2008 16:23 2955 DOWNLOAD
21/05/2008 16:23 660 UPLOAD
21/05/2008 17:24 4317 DOWNLOAD
21/05/2008 17:24 713 UPLOAD
And the ping results

Quote:
Pinging www.virginmedia.com [212.250.162.12] with 32 bytes of data:

Reply from 212.250.162.12: bytes=32 time=21ms TTL=121
Reply from 212.250.162.12: bytes=32 time=9ms TTL=121
Reply from 212.250.162.12: bytes=32 time=13ms TTL=121
Reply from 212.250.162.12: bytes=32 time=15ms TTL=121
Reply from 212.250.162.12: bytes=32 time=33ms TTL=121
Reply from 212.250.162.12: bytes=32 time=16ms TTL=121
Reply from 212.250.162.12: bytes=32 time=30ms TTL=121
Reply from 212.250.162.12: bytes=32 time=14ms TTL=121
Reply from 212.250.162.12: bytes=32 time=8ms TTL=121
Reply from 212.250.162.12: bytes=32 time=7ms TTL=121
Reply from 212.250.162.12: bytes=32 time=17ms TTL=121
Reply from 212.250.162.12: bytes=32 time=29ms TTL=121
Reply from 212.250.162.12: bytes=32 time=21ms TTL=121

Ping statistics for 212.250.162.12:
Packets: Sent = 13, Received = 13, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 7ms, Maximum = 33ms, Average = 17ms
Ping seems fine (at the moment) and this is the speedtest done just after the ping



---------- Post added at 18:39 ---------- Previous post was at 18:30 ----------

And does this information help at all?

Cable Modem Downstream
Downstream Lock : Locked
Downstream Channel Id : 2
Downstream Frequency : 402750000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 5360.537 Ksym/sec
Downstream Interleave Depth : taps32Increment4
Downstream Receive Power Level : 2.5 dBmV
Downstream SNR : 41.1 dB

Cable Modem Upstream
Upstream Lock : Locked
Upstream Channel ID : 4
Upstream Frequency : 37500000 Hz
Upstream Modulation : QPSK
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 39.0 dBmV
Upstream Mini-Slot Size : 2
PieOPah is offline   Reply With Quote
Old 21-05-2008, 20:07   #19
chickendippers
Inactive
 
chickendippers's Avatar
 
Join Date: Jan 2004
Location: Newcastle and Horsham
Services: On-cable: TV-L, BB-L, Phone-M. Off-cable: Sky+ HD, Plusnet Unlimited.
Posts: 1,432
chickendippers is a glorious beacon of lightchickendippers is a glorious beacon of lightchickendippers is a glorious beacon of lightchickendippers is a glorious beacon of lightchickendippers is a glorious beacon of lightchickendippers is a glorious beacon of lightchickendippers is a glorious beacon of light
Send a message via MSN to chickendippers
Re: New User - Appaling Speeds
Try this: http://www.virginmedia.com/help/20mb...timisation.php

The 20Mb service does fluctuate dramatically - this is normal. If you want a consistent speed downgrade to the 4Mb service or wait 'till they roll out the 50Mb service (the technology for 50Mb speeds should mean greater stability for 20Mb customers).
chickendippers is offline   Reply With Quote
Old 21-05-2008, 21:02   #20
southwell
Inactive
 
Join Date: Feb 2005
Location: Basingstoke
Age: 42
Services: Sky HD Virgin Phone + 50mb
Posts: 918
southwell has entered a golden reputation erasouthwell has entered a golden reputation erasouthwell has entered a golden reputation erasouthwell has entered a golden reputation erasouthwell has entered a golden reputation erasouthwell has entered a golden reputation erasouthwell has entered a golden reputation erasouthwell has entered a golden reputation erasouthwell has entered a golden reputation erasouthwell has entered a golden reputation erasouthwell has entered a golden reputation era
Re: New User - Appaling Speeds
I would get onto Virgin. My mate had the same kind of problem as you and a new modem sorted it out, it's possible it might be that, or over congestion.
southwell is offline   Reply With Quote
Old 21-05-2008, 22:07   #21
CrunchinJelly
Inactive
 
Join Date: May 2008
Posts: 5
CrunchinJelly is an unknown quantity at this point
Re: New User - Appaling Speeds
Quote:
Originally Posted by southwell View Post
I would get onto Virgin. My mate had the same kind of problem as you and a new modem sorted it out, it's possible it might be that, or over congestion.
I though over-congestion didn't affect cable?
CrunchinJelly is offline   Reply With Quote
Old 21-05-2008, 22:21   #22
southwell
Inactive
 
Join Date: Feb 2005
Location: Basingstoke
Age: 42
Services: Sky HD Virgin Phone + 50mb
Posts: 918
southwell has entered a golden reputation erasouthwell has entered a golden reputation erasouthwell has entered a golden reputation erasouthwell has entered a golden reputation erasouthwell has entered a golden reputation erasouthwell has entered a golden reputation erasouthwell has entered a golden reputation erasouthwell has entered a golden reputation erasouthwell has entered a golden reputation erasouthwell has entered a golden reputation erasouthwell has entered a golden reputation era
Re: New User - Appaling Speeds
Quote:
Originally Posted by CrunchinJelly View Post
I though over-congestion didn't affect cable?
It does if you overload the UBR.
southwell is offline   Reply With Quote
Old 21-05-2008, 23:45   #23
whydoIneedatech
Guest
 
Services: VIRGIN MEDIA , 20 Mb BB, V+ Box, XL Phone and 2 Virgin Mobiles
Posts: n/a
Re: New User - Appaling Speeds
Quote:
Originally Posted by PieOPah View Post

And does this information help at all?

Cable Modem Downstream
Downstream Lock : Locked
Downstream Channel Id : 2
Downstream Frequency : 402750000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 5360.537 Ksym/sec
Downstream Interleave Depth : taps32Increment4
Downstream Receive Power Level : 2.5 dBmV
Downstream SNR : 41.1 dB

Cable Modem Upstream
Upstream Lock : Locked
Upstream Channel ID : 4
Upstream Frequency : 37500000 Hz
Upstream Modulation : QPSK
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 39.0 dBmV
Upstream Mini-Slot Size : 2
Your power levels appear to be within the normal range for your service, does not appear to anything wrong with the above posting.
  Reply With Quote
Old 22-05-2008, 08:01   #24
PieOPah
Inactive
 
Join Date: May 2008
Location: Reading
Services: VM XL Broadband (20Mb) VM XL Telephone VM XL V+ Sky Freeview
Posts: 47
PieOPah is an unknown quantity at this point
Re: New User - Appaling Speeds
I have sent an E-mail to support with all of the above information. The only thing I couldn't provide was a tracert as I think my firewall is blocking this. Too early for me to bother investigating. There should be enough info already to provoke a response.
PieOPah is offline   Reply With Quote
Old 22-05-2008, 08:45   #25
Bonglet
Inactive
 
Join Date: May 2007
Posts: 469
Bonglet has a spectacular aura about themBonglet has a spectacular aura about themBonglet has a spectacular aura about themBonglet has a spectacular aura about them
Re: New User - Appaling Speeds
I have the same router and wireless kit as yourself the wireless isnt that good im afraid, you will be much better off using the ethernet connection with it rather than wireless adapter if you can.
Bonglet is offline   Reply With Quote
Old 22-05-2008, 11:14   #26
PieOPah
Inactive
 
Join Date: May 2008
Location: Reading
Services: VM XL Broadband (20Mb) VM XL Telephone VM XL V+ Sky Freeview
Posts: 47
PieOPah is an unknown quantity at this point
Re: New User - Appaling Speeds
Obviously I would prefer to do this however, I don't want wires trailing around my house. I am currently looking into a way that I can do this with minimum disruption.
PieOPah is offline   Reply With Quote
Old 27-05-2008, 18:57   #27
Azazel
Inactive
 
Join Date: Apr 2007
Location: Harrow
Age: 45
Services: Virgin Broadband 20mb! V+ XL Package
Posts: 14
Azazel is an unknown quantity at this point
Send a message via MSN to Azazel
Re: New User - Appaling Speeds
It seems to me as a non-cable user that you are experience a combination of factors including (but not limited to):

1) Fluctuating speed from the cable service (possible overloaded UBR)
2) Poor Wireless signal strength

I would suggest that you try an alternative router maybe a MIMO one or a Draft N router that can punch up the signal strength and throughput, combine that with a decent wireless receiver preferably and PCMCIA one for a laptop or a PCI one for desktop and you should see a distinct improvement in the connection speed and stability.

Also work your way through all the available wireless channel's one by one testing the speed a few times on each channel to see which offers the best stability, also try and minimise the number of walls between the router and the machine receiving the wireless.
Azazel is offline   Reply With Quote
Old 27-05-2008, 19:29   #28
PieOPah
Inactive
 
Join Date: May 2008
Location: Reading
Services: VM XL Broadband (20Mb) VM XL Telephone VM XL V+ Sky Freeview
Posts: 47
PieOPah is an unknown quantity at this point
Re: New User - Appaling Speeds
It seems that my speeds have improved somewhat. Basically I am at a point where I am not too worried if at times I am getting a slower speed - it is mainly when I want to go online with my XBox.

I already have a Draft N Router and Draft N USB Device (the PCI that I bought wouldn't install properly for some reason).

If I could move either my router or the machine then I would already have done this. The fact that the speeds fluctuated when connected directly to the modem means that there is absolutely nothing wrong with anything else - walls, routers, distance, wireless devices, channels etc.

Since I do receive decent speeds at varying times means that Virgin basically don't seem interseted in helping me much more than they have done.

So, I am happy to live with the speeds as I am at work most of the time anyway and have for most of the time had few online issues - only a couple of times when I couldn't get a decent connection effected me.
PieOPah is offline   Reply With Quote
Reply
Page 2 of 2 1 2

« Previous Thread | Next Thread »
Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT +1. The time now is 10:11.

Contact Us - Service Status - Cable Forum - Archive - Privacy Statement - Terms of Service - Top

Server: osmium.zmnt.uk
Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2026, vBulletin Solutions Inc.
All Posts and Content are © Cable Forum
Copyright © 2026 Cable Forum Hosted On Hetzner Cloud