I Paid £100 for V+ Box

Originally Posted by BenMcr

Yes there is. Because it is not fair on existing customers.

that already applies - so it don't count - think of another one

the answer is none

[BenMcr]

FFS.

When any customer took out the V+ before June 2007, they agreed to the price that was being charged at the time, and it was quite clear what that was.

Now the V+ price is different.

That is all

[Bob]

Other than the fact that you are going to deter any existing customers from taking up V+ (which if reading their latest results, are the people who are mainly taking up the service, and they are the people who Virgin are wanting to attract).

Originally Posted by BenMcr

When any customer took out the V+ before June 2007, they agreed to the price that was being charged at the time.

same applies to those that just paid £75 already - just charge them again and let new customers only have it for free

in either case it's

Originally Posted by BenMcr

..not fair on existing customers.

your problem is that you seem to think one is OK and one is isn't - when even a spotty school-leaver can see there is no difference

you need to stop your futile attempt to defend the indefendable and resign yourself to the simple fact that either is

Originally Posted by BenMcr

..not fair on existing customers.

Companies that have a very small existing customer base, and an even smaller grasp of how to develop business often resort to crapping on existing customers in favour of attracting new customers only - unless the policy is guaranteed to recruit more new customers than the loyal customers they are about to lose, it's short-sighted - but if they are happy and aware of the gamble, they are not afraid to acknowledge this is what they are doing is:

Originally Posted by BenMcr

..not fair on existing customers.

and you need to do the same


.

[BenMcr]

So Sky are 'crapping' on existing customers by new customers being charged £199 for SkyHD but people who got it when it first came out paid £299

Samsung are 'crapping' on customers when my TV now costs £400 and I paid £550 for it in September last year?

Everything changes in price.

same applies to those that just paid £75 already - just charge them again and let new customers only have it for free

The flaw in your logic is what you propose is forcing existing customers to pay extra. Virgin are not doing that. The price for the V+ is the same that was agreed at the time.

It has changed since

[alnmoore]

Sorry to cause such a stir, it was a honest question. Thinking about it the box is useless if not connected to a cable operator. I suppose the Hardrive would come in useful though.

Thinking back I think my logic was that I could get money back in 10 months and then be better off because I was on the XL package. If that makes sense.

Regards

It would pay for itsself in 10 months - but will you still want/have the box in 10 months? -rumour has it the V2+ box is on the horizon (hence the offer)

[alnmoore]

What does the V2+ box do then?

[BenMcr]

Nothing. Because there isn't one.

The only thing that has happened is that Virgin have had engineering samples delivered from Samsung for a possible V+ from them. It has not been said that is a V+ v2. It could just be a V+ from someone else

Just like the V boxes from Samsung. They work no differently from the Pace/Scientific Atlanta boxes, just are newer and of a different design.

---------- Post added at 20:31 ---------- Previous post was at 20:31 ----------

Originally Posted by alnmoore

Thinking back I think my logic was that I could get money back in 10 months and then be better off because I was on the XL package. If that makes sense

Yes. Makes complete sense. And that is the reason why the conversion fee is there is the first place

Originally Posted by JethroUK

It would pay for itsself in 10 months - but will you still want/have the box in 10 months? -rumour has it the V2+ box is on the horizon (hence the offer)

If I put my cynical hat on for a minute ( I do have one, honest )

I might think that encouraging customers to effectively 'pay their rent in advance' would be more about cash flow, now (then?) , rather than hedging against possible future options ???

- a purely speculative comment, I admit

[BenMcr]

Then that is the choice you make. If you don't think you are going to be with Virgin in 10 months, don't pay.

[the-cable-guy]

well said

Originally Posted by BenMcr

Then that is the choice you make. If you don't think you are going to be with Virgin in 10 months, don't pay.

Absolutely, I couldn't agree more - but a small twinge says that some of the marketing has been very confusing, even leading to, as we have seen, people believing they were actually buying the box?

So I'm not disagreeing with your comments, just playing the devils advocate, a little - I am super happy with my upgrade to XL Plus pack, personally, but I can also see why all the various bundles & deals might be confusing to customers - whether new or existing

[paul nolan]

the V+ charges are a p!$$take.

I got mine installed in April 2007 (after a 2 month wait) and have been paying £10 a month for 13/14 months

I apparently have the choice of paying £10.00 a month forever or paying £100.00 "administration" for the priviledge not to pay £10.00 a month.

now frankly, in the current economical climate I do not have £100.00 spare cash, so If I want to keep my V+ box I will end up paying hundreds of pounds over what other people have to.

surely this "administration" charge would fall into the same "Unfair Terms in Consumer Contract Regulations" catagory that Bank charges have been falling fowl of?

[BenMcr]

No, because it is not a forced charge, or a penalty charge.

virgin have not mis-sold the V+ to you or changed how they charge you for it.

If Virgin said, every existing customer has to pay £100 because we are changing the V+ pricing, THAT would be an unfair term