Virgin 4Mb to upgrade to 10Mb February - Summer

Originally Posted by dunno

thats what i thought so i have just done a quick reboot of the modem and it still reads the same

Try this speedtest

www.speedtest.bbmax.co.uk

its London based and then repost your speed

[dunno]

okay done that it came back as

Download Speed: 5075 kbps (634.4 KB/sec ) Upload Speed: 735 kbps (91.9 KB/sec )

[Wicked_and_Crazy]

Originally Posted by foreverwar

Strange - I will be paying the same for 10Mb as I am currently for 4Mb; seems like a free upgrade to me (which is completely different, imho, from part of the revenue from my payments being used for network repairs and maintenance ). I don't remember any of my other utility suppliers giving me extra electricity/gas/water for the same price as I was paying.

Is BB a utility?? If so then i guess you would class telephone as utility and therefore your free minutes may have increased at some point in the past?

[ShineGet]

Originally Posted by dunno

i think i have been upgraded here in portsmouth my modem config now says

Cable Modem Operation ConfigurationNetwork Access : AllowedMaximum Downstream Data Rate : 20480000Maximum Upstream Data Rate : 768000Maximum Upstream Channel Burst : 1600Maximum Number of CPEs : 1Modem Capability : Concatenation Enabled, Fragametation Enabled, PHS Disabled

i'm in gosport and still on 4mb.
Cable Modem Operation Configuration
Network Access : Allowed
Maximum Downstream Data Rate : 4096000
Maximum Upstream Data Rate : 400000

Originally Posted by dunno

okay done that it came back as

Download Speed: 5075 kbps (634.4 KB/sec ) Upload Speed: 735 kbps (91.9 KB/sec )

You appear to have a 20Mb upload speed with that 735 kbps so if you are are 10Mb thats odd?

[dunno]

well then thats virgins problem i aint complaning though

[dbateman2k5]

Originally Posted by ShineGet

i'm in gosport and still on 4mb.
Cable Modem Operation Configuration
Network Access : Allowed
Maximum Downstream Data Rate : 4096000
Maximum Upstream Data Rate : 400000

I'm also in Gosport and still on 4Mb.

Status page still shows 'TBC' for Cosham UBR (inc. Fareham, Gosport, etc).

[lightwind]

Originally Posted by lightwind

I'm in Nottingham (NG9) and I'm still only getting 3.7Mbps. I've done all the modem reboots etc, but still no change. The "Even Faster Page" on VM's site states that the only areas which are still "TBC" in Nottingham are Chesterfield and Grimsby.

Does this mean that I should have been upgraded now, or is NG9 part of an area which is not classed as Nottingham?

UPDATE: Following an email to VM last week, they replied to say that my modem needed upgrading. They scheduled an engineer to come out on Monday 12th May - which he did. The problem apparently is the modem - I had an Ambit ntl:Home 120, but this has now been replaced FOC with a modem which can deliver the increased speeds.

And I'm now upgraded to 10Mb!

Last night at peak time around 8pm I was getting downloads of c 8500Kb/s. Pretty damn good I'd say. The engineer said he was replacing quite a lot of these modems every day.

---------- Post added at 11:16 ---------- Previous post was at 10:40 ----------

Originally Posted by lightwind

UPDATE: Following an email to VM last week, they replied to say that my modem needed upgrading. They scheduled an engineer to come out on Monday 12th May - which he did. The problem apparently is the modem - I had an Ambit ntl:Home 120, but this has now been replaced FOC with a modem which can deliver the increased speeds.

And I'm now upgraded to 10Mb!

Last night at peak time around 8pm I was getting downloads of c 8500Kb/s. Pretty damn good I'd say. The engineer said he was replacing quite a lot of these modems every day.

Sorry, I mean 8500 kbps.

[Lemonzest]

Thanks for that, but I dont think it is my modem as i used to be on the 20mb/s package and received full speed, like i said before. NG5 has alot of students and a big university, any guesses why its not upgraded yet

Originally Posted by dunno

well then thats virgins problem i aint complaning though

help your gaming that upload speed.

[unicus]

Originally Posted by foreverwar

Strange - I will be paying the same for 10Mb as I am currently for 4Mb; seems like a free upgrade to me (which is completely different, imho, from part of the revenue from my payments being used for network repairs and maintenance ). I don't remember any of my other utility suppliers giving me extra electricity/gas/water for the same price as I was paying.

Strange logic.
To clarify a little (well maybe) I personally have what I consider a below average deal with VM for 4Mb and, hopefully, I'll have an above average deal when I get 10Mb - I'll still be paying them even if it is the same price, so where is the free bit? If VM instead of raising the speed they had dropped the price for 4Mb where would the free bit be in that deal? VM really don't have any choice in upgrading - it's the nature of their business.

Just a thought, if the price had increased in line with access speed then for 10 Mb I'd be paying nearly 700 times the price I paid when I first access the net It's a good job the network speed/price system doesn't work that way rather more exponentially (Moore's Law, Butter's Law).

[lightwind]

And guess what ..... now the speed has dropped back to around 3835kbps. I just cannot understand what the hell is going on. New modem installed Monday 12th May - initially got a faster speed, then back to the same old speed as before.

Did several speed tests this morning at 9:10am - not exactly a peak time, and they all average about 3800kbps, with one exception of up to 6011kbps.

Any ideas on what is going on - other than the typically poor service we seem to get from VM.

[ceedee]

Originally Posted by lightwind

Did several speed tests this morning at 9:10am - not exactly a peak time, and they all average about 3800kbps, with one exception of up to 6011kbps.

Any ideas on what is going on - other than the typically poor service we seem to get from VM.

Many web speed testers are inaccurate -- try downloading multiple files at the same time? (There's a fuller explanation and lots more useful information on Annie's Broadband FAQ.)

[lightwind]

Originally Posted by ceedee

Many web speed testers are inaccurate -- try downloading multiple files at the same time? (There's a fuller explanation and lots more useful information on Annie's Broadband FAQ.)

OK, I'll try that - many thanks.

Originally Posted by unicus

Strange logic.
To clarify a little (well maybe) I personally have what I consider a below average deal with VM for 4Mb and, hopefully, I'll have an above average deal when I get 10Mb - I'll still be paying them even if it is the same price, so where is the free bit? If VM instead of raising the speed they had dropped the price for 4Mb where would the free bit be in that deal? VM really don't have any choice in upgrading - it's the nature of their business.

Just a thought, if the price had increased in line with access speed then for 10 Mb I'd be paying nearly 700 times the price I paid when I first access the net It's a good job the network speed/price system doesn't work that way rather more exponentially (Moore's Law, Butter's Law).

Unusual economic methodology - you/we/one agreed a price when you/we/one took up the service (even if you consider it a "below average deal"), you/we/one are getting a 150% download speed increase, and you don't see what you are getting for free - we will have to agree to disagree on this one, methinks.