25-04-2008, 12:35
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#16
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Permanently Banned
Join Date: Jul 2007
Location: South Yorkshire
Age: 42
Services: Sky+ HD All Entertainment Packs, VM M TV, BT Unlimited Anytime, VM Talk Weekend Phone, VM XXL BB
Posts: 1,396
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Re: V + Gutted :(
360 plz kind sir :o)
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25-04-2008, 12:36
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#17
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Inactive
Join Date: Feb 2008
Location: Swindon
Services: TiVo
110MB BB
Phone Line
Posts: 3,087
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Re: V + Gutted :(
Cool! 
COD 4 do ya?
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25-04-2008, 12:59
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#18
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Permanently Banned
Join Date: Jul 2007
Location: South Yorkshire
Age: 42
Services: Sky+ HD All Entertainment Packs, VM M TV, BT Unlimited Anytime, VM Talk Weekend Phone, VM XXL BB
Posts: 1,396
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Re: V + Gutted :(
yes will do very nicely
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25-04-2008, 13:17
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#19
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Inactive
Join Date: Feb 2008
Location: Swindon
Services: TiVo
110MB BB
Phone Line
Posts: 3,087
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Re: V + Gutted :(
Say about 8 tonight - anybody else? 
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26-04-2008, 15:21
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#20
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Guest
Location: Loughboro' Leics (xNTL)
Services: Philips 42" +XLTV +10 meg B.B. +Lrg Phone + caller ID +Tivo £52
+Xbox 360 60 gig
+200w Sub
Posts: n/a
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Re: V + Gutted :(
Quote:
Originally Posted by webcrawler2050
..somebody told me the box isn't recieving signals properly and need an engineer, but he hung up on me...
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Do not say anything to a telesales person until you have asked their name and written it down
you will then get their undivided, and devoted attention
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26-04-2008, 19:14
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#21
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Inactive
Join Date: Feb 2008
Location: London, England
Posts: 296
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Re: V + Gutted :(
Good advice.
Always ask their name first...
...and try to stay polite - no matter how irritated you may be!
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27-04-2008, 07:30
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#22
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Inactive
Join Date: Feb 2008
Location: Swindon
Services: TiVo
110MB BB
Phone Line
Posts: 3,087
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Re: V + Gutted :(
Quote:
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Do not say anything to a telesales person until you have asked their name and written it down
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One presumes you mean customer service advisor / tech support.
I didnt need to know their names as I wasn't sold anything, I did it all online.
The point was I was disapointed that my V+ didnt work when I wanted it too 
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27-04-2008, 09:22
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#23
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Guest
Location: Loughboro' Leics (xNTL)
Services: Philips 42" +XLTV +10 meg B.B. +Lrg Phone + caller ID +Tivo £52
+Xbox 360 60 gig
+200w Sub
Posts: n/a
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Re: V + Gutted :(
Quote:
Originally Posted by webcrawler2050
One presumes you mean customer service advisor / tech support.
I didnt need to know their names as I wasn't sold anything, I did it all online.
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point is you mentioned "he hung up on me" which is not professional and wouldn't have happened had you took the person name
i always, always ask their name - even though they often say it (far too fast to hear) - it's especially important if your phoning with any sort of problem which they are likely to 'forget' about the moment you hang up - I'm not horrible, I just say 'who am i speaking to?' and they say 'isobel' and i say 'Ok isobel i got this problem' - if you ask their name it evens up the score and they always do what they say they'll do - one time the girl went and asked her supervisor several times during a '15 minute' call about a billing problem and she sorted it - i can guarantee she just wouldn't done it if i didn't know her name/date/time of the call
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