More redundancies

Gary L · 24-04-2008, 21:05

All E-Contact staff at the ex-Telewest centre in Liverpool have been given their 30 days notice. This includes the technical support staff that work the groups for broadband-TV-Phone. The redundancies also include 6 members of the quality team who monitor calls for customer satisfaction

DocDutch · 24-04-2008, 21:07

gary thats a shame mate. but then thats how modern business works, for the wage they pay at 'pool they can get 4 agents in India.

24-04-2008, 21:10

From what i know this is only the *start of the redundancies to come.

*shrug* VM dont care about their staff though.

frogstamper · 24-04-2008, 21:20

Quote:

Originally Posted by DocDutch

gary thats a shame mate. but then thats how modern business works, for the wage they pay at 'pool they can get 4 agents in India.

Unfortunately your probably right DocDutch, but its so short sighted, anybody who has had dealings with the Indian call center will know that they are normally very polite, but just read from a card a list of pre-aranged answers, its very infuriating, also add to that the never ending "can you please repeat that please".So much so that a lot of companies are now mentioning in their advertising that they now have UK call centers.

utt · 24-04-2008, 21:21

They are IBM staff not VM

VM didn't make this decision

24-04-2008, 21:26

Quote:

Originally Posted by Gary L

All E-Contact staff at the ex-Telewest centre in Liverpool have been given their 30 days notice. This includes the technical support staff that work the groups for broadband-TV-Phone. The redundancies also include 6 members of the quality team who monitor calls for customer satisfaction

When you say 'work the groups', do you mean the excellent service currently available in the newsgroups?

- I do hope not, my personal experience has found this to be superior to the telephone support available ...

- however I do also commiserate with anyone else potentially losing their job...

frogstamper · 24-04-2008, 21:51

Quote:

Originally Posted by utt

They are IBM staff not VM

VM didn't make this decision

DOH!!

utt · 24-04-2008, 22:01

If they had why was someone from VM with them today as a team going over processes etc. VM do not control what IBM do with their staff.

It is however not good news for the guys and gals in the team and we should respect this as its a difficult time for them

DerekRothwell · 24-04-2008, 23:21

Quote:

Originally Posted by TraxData

From what i know this is only the *start of the redundancies to come.

*shrug* VM dont care about their staff though.

That puts the staff on a par with their customers

r00t · 25-04-2008, 01:14

Quote:

Originally Posted by utt

They are IBM staff not VM

VM didn't make this decision

Wrong, they are adecco staff.

ceedee · 25-04-2008, 03:37

Could one of you folks from VM stop your squabbling long enough to let us know what these eContact staff currently do?

scoobadiva · 25-04-2008, 04:43

i say...

british companies should not be out sourcing jobs abroad to save a penny, let indian companies use indian call centres, and british companies use british call centres.

sparky621 · 25-04-2008, 05:06

I take it that this is to do with all the accounting/billing/support etc finally merging under VM. If so it was obviously going to happen in the end. Thats the way these mergers/takeovers work. I personally haven't used the phone support since the NTL days, but remember being on hold for over 20 minutes every time (of course my call was very important to them!). I hate to think how long I would wait these days.

More customers, less staff, = more profit.

One of these days these big companies are going to discover that not employing anyone results in nobody being able to afford their products.

What goes around, comes around.

My symphathy to all losing their jobs.

ceedee · 25-04-2008, 05:17

Quote:

Originally Posted by scoobadiva

british companies should not be out sourcing jobs abroad to save a penny, let indian companies use indian call centres, and british companies use british call centres.

Quite agree, mate.
And we should all use British-made computers with our connections provided by a British ISP.
Of course by extension, we should only eat British-grown food while boycotting German and Czech lager and French, Italian and Spanish wines.

And we'd better forget that foreign holiday too!

scoobadiva · 25-04-2008, 05:50

people choose to buy those products albert, we dont choose or want to speak to foriegn call centres. I have no problem with virgin media selling there services abroad. So lose your lowest form of wit next post mate.