23-04-2008, 23:08
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#16
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Born again teenager.
Join Date: Feb 2007
Location: Manchester. (VM area 20)
Age: 78
Services: Maxit TV, M250 Fibre BB.
Phone-Anytime Chatter
Posts: 13,927
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Re: I Need Help.
Quote:
Originally Posted by topgunner
ive come on this site for abit of help and you to are just chatting like its msn lmao thanx
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.. to the forums topgunner.
What part of the country are you in? Maybe some one else on the forums,in your area, can say whether they have similar issues.
__________________
"I intend to live forever, or die trying" - Groucho Marx..... "but whilst I do I shall do so disgracefully." Jo Glynne
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23-04-2008, 23:12
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#17
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Guest
Services: VIRGIN MEDIA , 20 Mb BB, V+ Box, XL Phone and 2 Virgin Mobiles
Posts: n/a
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Re: I Need Help.
Quote:
Originally Posted by topgunner
ive come on this site for abit of help and you to are just chatting like its msn lmao thanx
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Sorry about that, but we both posted the relevant links and phone number for you to get help.
The phone line is open 24/7 and is presently manned by our Out of hours team and the Newsgroups are the other route you can try. 
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23-04-2008, 23:17
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#18
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Inactive
Join Date: Apr 2008
Posts: 4
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Re: I Need Help.
Quote:
Originally Posted by joglynne
.. to the forums topgunner.
What part of the country are you in? Maybe some one else on the forums,in your area, can say whether they have similar issues.
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im from the LS area mate.its realy starting to **** me of now lol 
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23-04-2008, 23:20
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#19
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Guest
Services: VIRGIN MEDIA , 20 Mb BB, V+ Box, XL Phone and 2 Virgin Mobiles
Posts: n/a
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Re: I Need Help.
Quote:
Originally Posted by topgunner
im from the leeds area mate.its realy starting to **** me of now lol |
If you ring in then they will be able to check if your MAC address has been cloned for you, or if the is a device on your UBR with the same MAC address, which can happen. They will get 2nd line to check it.
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23-04-2008, 23:24
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#20
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Inactive
Join Date: Aug 2007
Location: Scotland
Age: 53
Services: 20mb, Tv, Phone
Posts: 2,849
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Re: I Need Help.
Quote:
Originally Posted by topgunner
ive come on this site for abit of help and you to are just chatting like its msn lmao thanx
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Sorry Topgunner.
Which modem do you have? Are you Ex-NTL or Ex-Blueyonder.
Do you know how to log into your modem configuration pages?
If so, have a look at the signal page and the log page
Any errors similar to No Ranging Response received - T3 time-out
will need a tech visit.
Feel free to post your power levels and stuff and we'll have a look while we chat. 
HTH
Mags
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23-04-2008, 23:30
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#21
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Inactive
Join Date: Apr 2008
Posts: 4
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Re: I Need Help.
Quote:
Originally Posted by moaningmags
Sorry Topgunner.
Which modem do you have? Are you Ex-NTL or Ex-Blueyonder.
Do you know how to log into your modem configuration pages?
If so, have a look at the signal page and the log page
Any errors similar to No Ranging Response received - T3 time-out
will need a tech visit.
Feel free to post your power levels and stuff and we'll have a look while we chat.
HTH
Mags |
ive got a new 20mb vm modem mate..and i dont have a clue how to log in to that stuff mate lol but ive looked around on the net and it realy looks like its been cloned..
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23-04-2008, 23:37
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#22
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Born again teenager.
Join Date: Feb 2007
Location: Manchester. (VM area 20)
Age: 78
Services: Maxit TV, M250 Fibre BB.
Phone-Anytime Chatter
Posts: 13,927
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Re: I Need Help.
topqunner, to log into your modem configuration pages go to http://192.168.100.1. to log in use root/root.
__________________
"I intend to live forever, or die trying" - Groucho Marx..... "but whilst I do I shall do so disgracefully." Jo Glynne
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23-04-2008, 23:38
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#23
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Guest
Services: VIRGIN MEDIA , 20 Mb BB, V+ Box, XL Phone and 2 Virgin Mobiles
Posts: n/a
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Re: I Need Help.
Quote:
Originally Posted by topgunner
ive got a new 20mb vm modem mate..and i dont have a clue how to log in to that stuff mate lol but ive looked around on the net and it realy looks like its been cloned..
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I take it that LS is London South which is Ex-Telewest.
Is it a Webstar Scientific Atlanta EPC2100 if so all you need to do is open an Internet Explorer page empty out the www address bar and enter the following
192.168.100.1 and press enter which will take you to the configuration pages and you click the various tabs and you will find your MAC address and the Learned MAC address. DO NOT POST THEM HERE!! Just post your power levels.
If it asks for a username and password they should both be "root"
You are best ringing Tech Support as you will get a quicker response.
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23-04-2008, 23:43
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#24
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Inactive
Join Date: Aug 2007
Location: Scotland
Age: 53
Services: 20mb, Tv, Phone
Posts: 2,849
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Re: I Need Help.
Quote:
Originally Posted by whydoIneedatech
You are best ringing Tech Support as you will get a quicker response.
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Ermmm, you saying I'm slow??? 
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24-04-2008, 07:10
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#25
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Guest
Services: VIRGIN MEDIA , 20 Mb BB, V+ Box, XL Phone and 2 Virgin Mobiles
Posts: n/a
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Re: I Need Help.
Quote:
Originally Posted by moaningmags
Ermmm, you saying I'm slow??? |
No I meant he could ring now for the Out of hours team 
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24-04-2008, 09:42
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#26
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R.I.P.
Join Date: Jun 2003
Location: London
Services: 20Mb VM CM, Virgin TV
Posts: 5,983
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Re: I Need Help.
Quote:
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I take it that LS is London South which is Ex-Telewest.
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Um, customers aren't necessarily as familiar with ICOMS areas as us, mate! Quite apart from anything else, they're not obviously geographic.
Assuming postcode areas are being referred to, LS is Leeds, which is therefore ex-ntl.
Quote:
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Its bad enough that we have started taking NTL calls
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Why?
topgunner - if you want me to take a look PM me the MAC. Any mod can vouch that I'm VM staff.
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