DNS problems virgin media - Page 3

Nephilim · 20-04-2008, 19:48

i'm waiting for a callback from a tech now, perhaps he will be able to shed some light, however currently its over the 30 mins originally quoted, will post an update if the call materializes.

Deank · 20-04-2008, 19:52

Quote:

Originally Posted by Nephilim

i'm waiting for a callback from a tech now, perhaps he will be able to shed some light, however currently its over the 30 mins originally quoted, will post an update if the call materializes.

Nephilim could you possibly ask the tech guy if plymouth has a problem aswell as im sure the exeter plymouth will be on the same network route

Nephilim · 20-04-2008, 19:57

we both go through newton abbot as far as im aware

Deank · 20-04-2008, 19:59

Quote:

Originally Posted by Nephilim

we both go through newton abbot as far as im aware

not sure if i should take that as a sarcy comment or no?

Thanos · 20-04-2008, 20:00

Experiencing similar problems here in exeter with regards to sites loading slowly or not at all, I've changed over to the opendns that was posted will see if there are any improvements

ceedee · 20-04-2008, 20:04

Quote:

Originally Posted by Deank

also would like to know where the chap who a few posts up said that VM tech have admitted that plymouth/ south west has a problem as on the VM status page there is no problems or maintenance stated?

The following messages were posted to VM's Tech Support newsgroup this afternoon:

Quote:

On Sun, 20 Apr 2008 14:02:14 GMT, "Virgin Media Technical Support - Dave Lxxxxxx" <xxxxxxxxxxxx@blueyonder.co.uk> wrote:
[...]
>
>I'm trying to find a common factor, other than being in Plymouth area.
>The first being is it a common range of IP addresses, however the posts in
>this thread cover a number of different ranges.
>Next would be to see if these sites all go througha common router, apart
>from those nearest you. For this can you point me in the direction of the
>other thread so that I can see what that reveals

Quote:

On Sun, 20 Apr 2008 15:20:34 GMT, "Virgin Media Technical Support - Dave Lxxxxxx" <xxxxxxxxxxxx@blueyonder.co.uk> wrote:
[...]
>
>I've just spent the last 30 minutes putting this altogether. There are no
>common factors that we can see from here. So I've put all of the details
>we've had in these two threads together, and it's now raised under reference
>692664

hth

Need help getting onto VM's Tech Support newsgroup?

Deank · 20-04-2008, 20:07

Quote:

Originally Posted by ceedee

The following messages were posted to VM's Tech Support newsgroup this afternoon:

hth

Need help getting onto VM's Tech Support newsgroup?

Thanks pal

ceedee · 20-04-2008, 20:09

Quote:

Originally Posted by Deank

Thanks pal

No problem, Dean and all the others in the SW having problems.
I really hope VM get it sorted out quickly for you all.

Deank · 20-04-2008, 20:12

Quote:

Originally Posted by ceedee

No problem, Dean and all the others in the SW having problems.
I really hope VM get it sorted out quickly for you all.

not holding my breath tbh as my connection been like this for 3 -4 days now and it dosent look like VM have even found out what problems they have hense no info on status page for south west.

Nephilim · 20-04-2008, 20:12

Nah not a sarcy comment, was on the phone so left it short but sweet

. chased up my call back, and aparently the request did not go through, they advised me to change proxy settings in IE to the blueyonder webcache which seems to solve the problem, however i have requested that a tech still calls me as we shouldnt have to go through a proxy in the first place.

but heres how to do that anyway if you want a temporary fix - (if your using internet explorer...which i dont but here it is) go to tools > internet options then click on connections tab > then LAN settings -- then click on use proxy for your lan and enter http://webcache.blueyonder.co.uk in first box then in port box 8080 > click ok > restart web browser - that should work,

just had call back, told me to ring software support @ Ãƒâ€šÃ‚Â£1 per min - aweful support.

Deank · 20-04-2008, 20:14

Quote:

Originally Posted by Nephilim

Nah not a sarcy comment, was on the phone so left it short but sweet

. chased up my call back, and aparently the request did not go through, they advised me to change proxy settings in IE to the blueyonder webcache which seems to solve the problem, however i have requested that a tech still calls me as we shouldnt have to go through a proxy in the first place.

but heres how to do that anyway if you want a temporary fix - (if your using internet explorer...which i dont but here it is) go to tools > internet options then click on connections tab > then LAN settings -- then click on use proxy for your lan and enter http://webcache.blueyonder.co.uk in first box then in port box 8080 > click ok > restart web browser - that should work,

just had call back, told me to ring software support @ Ãƒâ€šÃ‚Â£1 per min - aweful support.

lol thanks for getting bck to us all that link dosent work for me lol typical eh

Nephilim · 20-04-2008, 20:16

dont click the link, didnt mean to hotlink it, its just the address for proxy to put in internet explorer, just follow the intructions and you should be able to see the websites you currently can't, getting another call back from a manger in a moment, tho all these calls are going to india so i doubt i will get anything sorted, they are just saying its my three computers and my neighbours computer

.

Deank · 20-04-2008, 20:20

ive used the link in the lan settings web pages still no good, yeah sounds about right yeah it must be all 3 of your pcs and all of my 3 pcs and everybody elses pcs on this thread makes me mad as they always shift the blame to the customers machine when we all know that this is not the case, that why i dont ring up CS as i will lose my head on the phone talking to technical support who no nothing about networks and pcs and have the cheek to also charge 25p per minute.

jcw00 · 20-04-2008, 20:21

Quote:

Originally Posted by Nephilim

then click on use proxy for your lan and enter http://webcache.blueyonder.co.uk in first box then in port box 8080 > click ok

You don't need http:// just use webcache.blueyonder.co.uk

refraction · 20-04-2008, 20:23

Well i just did some testing based on my theory and the following 2 servers seem to hate 1500 byte packets

195.188.231.21
195.188.231.13

they will take a max of 1478 with the ping command till they just time out. if you take off any TCP headers and stuff, thats about right to the 1492 theory.

I hope somebody can pass on this information in hope itll help.