poor speeds peterborough

[icestar2]

UK. Its my clans server. Usually have good pings but tonight its all over the place. Slow browsing and poor ingame pings.

[fred54321]

virgin media full of crap tech support says my low speeds are due to server change around and will be sorted by 6th april work that out for yourselfs i think im just getiing vobbed off.

[fred54321]

anyone else comeing upto 3 weeks been very poor,3mb at moment on 20mb.

[GoonerKeith]

Yep, supposedly 4MB down to around 0.5MB.

Its been like this most weekends for a couple of months now, but CS say there is "no reported fault" in my area.

I've tried writing to them now, see if that makes a difference. I'm not holding my breath.

[what?]

cs?

best speaking to ts

[fred54321]

ive been talking to deaf ears for 3 weeks so dont hold your breath

[Hans Gruber]

I haven't had any problems here in PE1

[showshifter]

In belfast although i'm on 20 megs it drops to around 1 meg every day around 1pm in the afternoon and stays there till after midnight, no point in phoning support as can't make out a word they say, come back NTL......

[what?]

there are uk based call centre so you would maybe get through to one of them, or alternatively you could use the virginmedia newsgroups, which there is alreadya advice on the forum on how to set up if you're unsure.

if your getting a poor service due to a vm issue, then try to get it sorted, ecspecially if you losing 19meg of you connection for about half a day.

[Wicked_and_Crazy]

Well its the 6th now and im still getting poor speeds in P'boro

---------- Post added at 23:19 ---------- Previous post was at 23:16 ----------

Sun, 6 Apr 2008 22:19:11 UTC

Test 1: 1024K took 2172 ms = 471.5 KB/sec, approx 3885 Kbps, 3.79 Mbps
Test 2: 1024K took 2157 ms = 474.7 KB/sec, approx 3912 Kbps, 3.82 Mbps
Test 3: 1024K took 2140 ms = 478.5 KB/sec, approx 3943 Kbps, 3.85 Mbps
Test 4: 2048K took 27094 ms = 75.6 KB/sec, approx 623 Kbps, 0.61 Mbps

Overall Average Speed = approx 3091 Kbps, 3.02 Mbps

---------- Post added at 23:20 ---------- Previous post was at 23:19 ----------

Theres always 1 or 2 of the tests that are slower

[GoonerKeith]

OK - I wrote to VM about poor speeds in Peterborough, especially in the evenings and at weekends. I also asked when Peterborough would be getting the 10MB upgrade.

This is the reply:

"Hi Keith

Thanks for getting in touch with the Virgin Media Support team.

Sorry to hear about your problems with internet speed. As you are
connected through the digital box we would need to organise an upgrade
for you. To take advantage of your service speed we would need to
arrange for a technician to call and install a cable modem for you. If
you give us a call on 150 (freephone from a Virgin landline) or 0845 412
0000 (local call rate) one of our advisers will be able to help you.

If there's anything else we can help with, please let us know.

Kind regards,

Abdul Shreef
Econtact Support Team
Virgin Media"

So I called CS and read out the above after trying to explain my problems. The lady - who was extremely polite but extremely difficult to understand - told me that to change my STB to a modem would cost me £30 installation fee.

I said, hang on, your web site clearly states that changing from a STB to a modem is free, quote:

"Upgrading your set top box

It looks like we'll need to swap out your set top box, replacing it with a new cable modem.

Give us a call on 0906 212 1111 (or on 150 if you have a Virgin Media phone) and we'll book a time for an engineer to come round and install this for you - free of charge of course."

She told me that only applies when Peterborough is upgraded to 10MB - I asked when this would be. She told me June. I asked how I would know. She told me all customers would be contacted either by phone, text or email.

I said this still doesn't solve my problems regarding degraded service right now - she told me to call the 25p-a-minute service as this was a technical issue. I said I refuse to pay that rate for a problem that is clearly the fault of VM and not mine.

She said to explain that to them and they "might" refund the cost of the call.

I'm now going for a little lie down...

[Bezcom]

Hello everyone,
Im a newbie to this site and I have just upgraded from 4 meg to 20 meg, I think it was a mistake as i'm now only getting between 1 meg and 2.3 meg, before I was getting 3.84 meg.
Not a happy bunny!!

[Hans Gruber]

For the last couple of weeks my speeds haven't been too great in PE1. Before they were always rock solid, stable speeds maxing out the connection at all times of day but now on my 20mbit connection I'm not getting downloads above 1.1-1.3mbit (often less). Now I know a lot of people would be happy to reach even those speeds but it's not just the speeds at fault. Webpages load noticeably slower, and sometimes don't load at all. Also I used to be able to browse fine with no problems while downloading, but now I can pretty much browse or download, not do both at the time.

The service status doesn't mention any faults in the area. Does it sound like a fault that can be fixed or do I just have to live with it and hope it sorts itself out?

[fred54321]

poor speeds ere in pe1 for the last 6 weeks 6 engineers been out told it was ubr problem still waiting