What is acceptable ?

The_Bullet · 15-03-2008, 20:14

Hi all. I've had VM 20Mb cable for a few days now and would like to know the consensus of opinion as to what is acceptable/ expected for D/L speeds. Here are my speeds based on just the few days I have had the service - 11pm ish onwards almost full 20Mb speeds. During the week 3pm 'till about 9pm around 6Mb.Between 9pm and 11pm around 9 -11 Mb/s. Today (saturday) all day around 1.2 Mb, tested many times throughout the day using website speed tests and file downloads from a few sites including VM's gamefiles.virginmedia site. It is todays speed that concerns me. I have a 2nd PC set up and that is still connected to my old ADSL 8Mb service, and doing simultaneous tests the VM 20Mb service was 2 to 3 times slower than the ADSL. Thanks....

webcrawler2050 · 15-03-2008, 20:20

How about some ping results

start > run > cmd > ping www.bbc.co.uk

what about a tracert start > run > cmd tracert www.bbc.co.uk

Paste the results and we can go from there!

Also go to http://192.168.1.100 and then logs, post the logs as well.! I am sure we can help!

jimrobo · 15-03-2008, 20:23

If you're in manchester you can forget it for a start

The_Bullet · 15-03-2008, 20:58

Thanks :-
Ping
Pinging bbc.co.uk [212.58.224.131] with 32 bytes of data:

Reply from 212.58.224.131: bytes=32 time=39ms TTL=117
Reply from 212.58.224.131: bytes=32 time=57ms TTL=117
Reply from 212.58.224.131: bytes=32 time=29ms TTL=117
Reply from 212.58.224.131: bytes=32 time=26ms TTL=117

Ping statistics for 212.58.224.131:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 26ms, Maximum = 57ms, Average = 37ms
Tracert
Tracing route to bbc.co.uk [212.58.224.131]
over a maximum of 30 hops:

1 1 ms <1 ms 1 ms 192.168.1.1
2 25 ms 8 ms 7 ms 10.45.156.1
3 27 ms 28 ms 7 ms pete-t2cam1-b-ge94.inet.ntl.com [80.3.130.141]
4 98 ms 9 ms 31 ms pete-t2core-b-ge-wan61.inet.ntl.com [195.182.176
.213]
5 52 ms 52 ms 59 ms pop-bb-b-so-630-0.inet.ntl.com [62.253.188.229]

6 25 ms 53 ms 25 ms tele-ic-2-as0-0.inet.ntl.com [62.253.184.6]
7 15 ms 15 ms 32 ms ntl-ge2-8.prt0.thdo.bbc.co.uk [212.58.239.217]
8 29 ms 27 ms 38 ms 212.58.238.129
9 * 28 ms 27 ms rdirwww-vip.thdo.bbc.co.uk [212.58.224.131]

Trace complete.
Modem Event Log -
First TimeLast TimePriorityDescription Sat Mar 15 16:32:38 2008 Sat Mar 15 16:32:38 2008 Information (7)The s/w filename specified in the config file is the same as ...
Sat Mar 15 16:32:38 2008 Sat Mar 15 16:32:38 2008 Information (7)A software upgrade filename was specified in the config file.
Sat Mar 15 16:32:38 2008 Sat Mar 15 16:32:38 2008 Information (7)Authorized
Sat Mar 15 16:32:38 2008 Sat Mar 15 16:32:38 2008 Information (7)Registration complete!
Sat Mar 15 16:32:38 2008 Sat Mar 15 16:32:38 2008 Information (7)We registered with a DOCSIS 1.0 config file!
Sat Mar 15 16:32:38 2008 Sat Mar 15 16:32:38 2008 Information (7)Received a REG-RSP message from the CMTS...

Sat Mar 15 16:32:38 2008 Sat Mar 15 16:32:38 2008 Information (7)Sending a REG-REQ to the CMTS...
Sat Mar 15 16:32:38 2008 Sat Mar 15 16:32:38 2008 Information (7)CableModem SNMP configure complete
Sat Mar 15 16:32:35 2008 Sat Mar 15 16:32:35 2008 Information (7)IP init completed ok
Sat Mar 15 16:32:35 2008 Sat Mar 15 16:32:35 2008 Information (7)CableModem TFTP init ok
Sat Mar 15 16:32:35 2008 Sat Mar 15 16:32:35 2008 Information (7)CableModem DHCP client init ok
Sat Mar 15 16:32:35 2008 Sat Mar 15 16:32:35 2008 Critical (3)DHCP WARNING - Non-critical field invalid in response.

Time Not EstablishedTime Not EstablishedInformation (7)MAP w/initial maintenance region received
Time Not EstablishedTime Not EstablishedInformation (7)Downstream sync ok
Time Not EstablishedTime Not EstablishedInformation (7)Beginning initial ranging.
.. Time Not EstablishedTime Not EstablishedInformation (7)downstream time sync acquired...
Time Not EstablishedTime Not EstablishedInformation (7)Downstream sync ok
Time Not EstablishedTime Not EstablishedInformation (7)starting ds time sync acquisition...
Time Not EstablishedTime Not EstablishedInformation (7)Locked on the downstream. Waiting for UCDs...
Time Not EstablishedTime Not EstablishedInformation (7)Downstream lock ok
Time Not EstablishedTime Not EstablishedInformation (7)Sync Start
Sat Mar 15 15:20:23 2008 Sat Mar 15 15:20:23 2008 Critical (3)DHCP WARNING - Non-critical field invalid in response.
Thu Mar 13 20:33:20 2008 Thu Mar 13 20:33:20 2008 Critical (3)DHCP WARNING - Non-critical field invalid in response.

I have Vista home premium. I connect through a router (netgear WGT624) with no other pc's or devices on the network and have done several tests with the modem connected directly to the pc with no difference. I use Kaspersky Internet security and tried things with firewall and A/V disabled.
Thanks again...

webcrawler2050 · 15-03-2008, 21:04

HI there,

Average Ping Response time is fine : 37ms

Tracert looks good too

Just out of interest - have you tried:

- Connecting the router direct via Ethernet
- Disabled antivirus / malware etc

I'd say if you could do both these are run a speed test from www.speedtest.net and post the results. As now is peak time.

Hope this helps.

The_Bullet · 15-03-2008, 21:19

Thanks for the reply, much appreciated. Yes I've tried connecting the modem directly (ethernet connection) and have disabled A/V and spyware.
Speed test below (best result of the day

)

webcrawler2050 · 15-03-2008, 21:24

Wow - lol Okay - did you use the maidenhead server??

If so choose paris and run again!

The_Bullet · 15-03-2008, 21:28

Yes, Maidenhead. Below is the Paris result....

webcrawler2050 · 15-03-2008, 21:29

Sheez Speed is crap!

Ring Tech for sure - !!! They may do something and they refund you.

jimrobo · 15-03-2008, 22:37

but more realistically they will tell you to restart your modem and that either nothing is wrong with your connection or you need a tech visit who will tell you it is latency. You'll go round and round in circles and nothing will get fixed. If you're lucky and very persistent in around 6-12 months something may get done about it.......good luck!!!!

webcrawler2050 · 15-03-2008, 22:42

Nah,

Thats not the case - just tell themt he problem, normally they will sort it as quick as they can!

The_Bullet · 16-03-2008, 00:22

Maybe there are problems today locally. In another thread I see a guy saying his speeds are poor today and he lives relatively near me (near Peterborough). Speeds are still poor now 11:20pm. If it continues I will certainly be chasing it up. I don't expect full speed, but getting 5% or less of the stated speed is unacceptable.

Richy99 · 18-03-2008, 17:58

i never trust speed tests especially speedtest.net as it rarely gives me anything remotely near the 20meg i get from using the newsgroups

jcuk · 18-03-2008, 18:32

^^ Same - I also have 20meg and never get a correct reading from speedtest.net no-matter what time of day it is, or what day it is.

However, when downloading files, i usually do use gamefiles @ virginmedia.com FTP site, but download using a 3rd party program, Free Download Manager. (FDM)

To Test your speed, if you can. Use FDM and install on vista (works fine) download the same size of file on a monday morning (Between 9am and 12noon) and monday evening (between 4pm and 10pm) again repeat on the wednesday and friday. On saturday try 9am until 12pm morning and 4-7pm evening and again at around 11pm onwards saturday night.

Possible?

lol. i know it does sound mad, but it will give you an idea of when problems are occuring, run a tracert and ping before you run each of your tests and record the data in a log.

use DUmeter to monitor bandwidth

18-03-2008, 20:18

if u can click on cnnection at the top and send me ur ubr then I can check it at work 2morrow to see what the speed look like and see if there is a relief date