Baguley 6 UBR upgrade

[eth01]

Originally Posted by Impz2002

i aint fussed i didnt give my IP thats the most risk.

Impz

No. But you can resolve hostnames.

[daymouse]

Originally Posted by ben_b

getting speeds this low on the 20mb service is ridiculous. post your downtream and upstream modem info here and someone will take a look at them for you and determine whether it is your modem or something else at fault. go to http://192.168.100.1 and copy and paste downstream and upstream info on here.

~Ben B~

Heres mine, i actually rang up tonight they couldnt work it out so have arranged for an engineer to come out on sat which i think is going to be a waste of time!!!

What do you make of my information?

Thanks


Downstream Lock : Locked
Downstream Channel Id : 0
Downstream Frequency : 586750000 Hz
Downstream Modulation : QAM64
Downstream Symbol Rate : 6952 Ksym/sec
Downstream Interleave Depth : taps12Increment17
Downstream Receive Power Level : -3.8 dBmV
Downstream SNR : 33.1 dB


Upstream Lock : Locked
Upstream Channel ID : 2
Upstream Frequency : 37500000 Hz
Upstream Modulation : QPSK
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 40.0 dBmV
Upstream Mini-Slot Size : 2

Just had a phone call from home to say our BB and Cable TV are both not working at the moment. I hope that something is done about Baguley as loss of tv/bb and other problems is a regular thing.

[Impz2002]

Originally Posted by eth01

No. But you can resolve hostnames.

Thats true,

not something i am going to loose sleep over

Impz

[starbug]

Originally Posted by Impz2002

Thats true,

not something i am going to loose sleep over

Impz

You should, i've already hacked your computer, been shopping on Selfridges website with all the credit card details i got and took a copy of your porn, damn your into some nasty stuff

[dev]

Originally Posted by Impz2002

Thats true,

not something i am going to loose sleep over

Impz

what about the inability to spell a simple word like 'lose'?

Originally Posted by dev

what about the inability to spell a simple word like 'lose'?

Every god dam time someone has to pick up on a spelling mistake.

It was easy to understand what he was saying maybe hes just not that good at spelling u have to think about things like this as the other person may have a good excuse to why they spell things wrong

[daymouse]

Just rang them up again, in short the guy said there is over utilisation in your eare and the problem will be fixed within the next 24 - 48 hours!!!

Well simple if not i will be on the phone!!!

The best thing you can do is keep checking the status page and check the maintance you getting on the phone is not gonna help as customer services have no contact with the networks team

[daymouse]

Originally Posted by darthlinux

The best thing you can do is keep checking the status page and check the maintance you getting on the phone is not gonna help as customer services have no contact with the networks team

Maybe not but it will get me a refund!!

Depends on many refunds you have already we can only justify so much

[daymouse]

Originally Posted by darthlinux

Depends on many refunds you have already we can only justify so much

Will wait until its actually fixed to see how long it out for. Im guessing you work for Virgin Media?

If so do you have any news on when baguley will be fixed? When i rang up last night i was told the problem was due to 'over utilisation' and will be fixed in the next 24-48 hours? Do you know if this is true or are they just having me on?

Many Thanks

As far as I can see no maintance looks booked but I only have access to the status page

[starbug]

Is that the status page that we have access too?

Is there no one you can speak to that could confirm the date the guy above got in March?

Desperate times here, browsing the internet is about as much fun as sticking pins in my eyes

[gothicdraconian]

Originally Posted by starbug

Is that the status page that we have access too?

Is there no one you can speak to that could confirm the date the guy above got in March?

Desperate times here, browsing the internet is about as much fun as sticking pins in my eyes

Hi Starbug,

I got the March figure by suggesting in the Virgin usenet support group that it was an issue of "high utilisation" on the UBR and i asked if there was any planned upgrades. Tech support got back to me and confirmed.
I must stress that you can be told different things each day though.

Today, despite posting numerous traceroute logs showing high hops and timeouts/ packet loss to game servers and common sites in a posting yesterday, i was told that there were no known issues. I guess they mean no actual critical issues, not simply over subscribed.