E-mail outage? problems!

[mediocre]

Hi,

I was just wondering if anybody else is having a problem with their e-mail. Accessing via Outlook Express it comes up with a username and password box like it can't authenticate. Also cannot access webmail, email accounts, manage account etc from the virgin media site. It just comes up with an invalid username/password message.

There is this posted on the Service Status page: http://status-cable.virginmedia.com/...?ticket=617616

Are these the correct problems connected with this issue? I don't know whether I need to contact Virgin or not! I definitely haven't fallen victim to that phishing scam, at the very least.

Oh and I am in the Nottingham area. NG4.

Thanks.

[archieoswald]

I think its taking longer than they expected.I lost mine early this week.but it came back on the morning.they were updating.You could try resetiing your cable modem?just uplug for about 30 secs,then plug back in.If you still have problem you may have to phone(prob in india as usual!) them

[mediocre]

On rebooting my modem, my internet stopped working! After contacting Virgin it turns out they had inadvertantly cancelled my account (how you accidently do that I do not know). Well I now have half price broadband for 6 months... but still, just another story of imcompetence to add to the list.