Modem issues - need a new modem?

[SegaMark]

Hi, I've been noticing for the past 2-3 days some issues with my connection. I run an online radio station and upload at 64k or 128kbit (around 15% of my upload speed?) to my shoutcast server I rent and have been getting buffer errors with it not being able to stream fast enough.

Straight away I blamed speeds, but did some speed checks, and speeds were fine.

After a day I started to notice and issue with my modem, every 5~10 minutes or so I'll lose my connection for upto a minute, my RDY and SYNC lights stay on, but my U/S and D/S activity lights do nothing.
During this time I can't go on any websites, broadcast or anything at all. It's lost me so many listeners and is annoying as hell.

What can I do, should I get an egineer call out to replace the modem?

This one is from this morning, this is my lowest but I've had upto 15Mbit on results, so as you can see there are no speed issues. I'm a 20MBit customer with a NTL 200 modem.

Downstream Status

Downstream Lock : Locked
Downstream Frequency : 586750000 Hz
Downstream Modulation : QAM64
Downstream Interleave Depth : taps12increment17
Downstream Receive Power Level : 2.2 dBmV
Downstream SNR : 33.3 dB

Upstream Status

Upstream Channel ID : 5
Upstream Transmit Power Level : 37.25 dBmV
Upstream Symbol Rate : 2560 Ksym/sec
Upstream Frequency : 41584000 Hz
Upstream Mini-Slot Size : 2

[MovedGoalPosts]

It isn't necessarily the modem at fault. It could just be something on Virgin Media's network. For a number of weeks now, first on the Set Top Box based broadband, and more recently on the modem based broadband, I have seen instances where the connection seems to time out. It's as though the DNS dissappears. For me it's not been enough of an issue to worry about.

Have you tried faults, and what do they say?

[SegaMark]

I've not tried them as yet, thought I'd get some help here first as calling up Virgin is a pain in the **** as I usually get no help.

Last time I called a few months back, they said VM BB was not compatible with Mozilla and I should use IE...

It's as though the DNS dissappears.

If it's DNS it shouldn't affect my connection to the stream server as I use an IP address for that, if I'm correct?

[deed02392]

Originally Posted by SegaMark

I've not tried them as yet, thought I'd get some help here first as calling up Virgin is a pain in the **** as I usually get no help.

Last time I called a few months back, they said VM BB was not compatible with Mozilla and I should use IE...



If it's DNS it shouldn't affect my connection to the stream server as I use an IP address for that, if I'm correct?

Yeah that's correct, but I think he was talking generally about Virgin problems in general.

[bliss]

I seem to be having a similar problem every since the national outage.

http://www.cableforum.co.uk/board/12...ce-outage.html