I'm Through with VIRGIN

[xiao]

thanx for the heads up i am going to be fighting to get free canclations, i am going to threaten them saying i will be complain to ofcom and watchdog for bad CS TS and S

should i ask for the manager stright away or argue wit the first person i get on the phone.

[piggy]

Originally Posted by cusm

UPDATE***************

Phoned VM to disconnect 4 Times before I spoke to someone with any sense, and after 30mins trying to explain why i wanted to leave I was given £19 off my bill till Feb for VM to rectify the problem.

So I'm still a customer until Feb, AT LEAST.

i dont get it!!
is the service bad or just not worth the money? surely if your service is that dire your better off paying somebody else for a "decent" service.

[kgibsonuk]

Well another weeked of severely substandard service (Disconnects every few minutes and a solid download speed of 0.9k/s on a 20meg service) I myself will be jumping ship as soon as I get a BT line installed. I really don't know how VM can get away it.

[sallycinnamon]

Originally Posted by xiao

thanx for the heads up i am going to be fighting to get free canclations, i am going to threaten them saying i will be complain to ofcom and watchdog for bad CS TS and S

should i ask for the manager stright away or argue wit the first person i get on the phone.

Depends who you get first .... I actually spoke to a really nice lady after holding for 20mins, so didnt ask for anyone else! Explained to her that speeds were really bad, especially past few weeks, not to mention phone being cut off for 5 days for no reason. I did have to argue my point about them not keeping their side of the contract, and she then put me through to BB support on a conf call.

Again, I was put through to a great bloke who seemed to know his stuff. The fact that I can get really good speeds early morning, and late at night, but crap, under 2meg speeds in the eves and weekends, he accepted it was most likely a congestion issue. They wanted to book an engineer visit anyway, and if it turns out that congestion is the problem, then I assume (hope) they'll let me go without having to pay any more on my contract

Having said all that, I've phoned CS a few times before, and they've been damnn rude and dismissive. BB support have always blamed my equipment etc. This time I went straight to cancellations, and also mentioned that I'd made a compaint to Consumer Direct, so that might have added some weight lol

[cusm]

Originally Posted by piggy

i dont get it!!
is the service bad or just not worth the money? surely if your service is that dire your better off paying somebody else for a "decent" service.

It is worth the money if you are getting what you pay for.I'm paying for 20meg BB and getting roughly 2meg.

If people keep complaining and keep getting money off or leaving then VM will have to do something about it.

All these people who say they are not getting any problems with their 20meg BB are
a> VM workers trying to keep the peace
b> Are very lucky. But their time will come when they are not getting full speed.

[fayraz]

Last Friday my broadband modem kept getting cut off and all day that Saturday I tried to get through to broadband support but never managed it; I eventually got through on the Sunday and a engineer came out today and replaced my modem.

Seems like after 6 years of hammering my 120 gave up the ghost and I now have a 255 and its very stable.

Originally Posted by cusm

It is worth the money if you are getting what you pay for.I'm paying for 20meg BB and getting roughly 2meg.

If people keep complaining and keep getting money off or leaving then VM will have to do something about it.

All these people who say they are not getting any problems with their 20meg BB are
a> VM workers trying to keep the peace
b> Are very lucky. But their time will come when they are not getting full speed.

If you accept a substandard service, then no matter what you pay you are being ripped off, in my opinion.

Your other points are not worth the dignity of a reply, due to them being speculation expressed as facts...

[xiao]

Originally Posted by homealone

If you accept a substandard service, then no matter what you pay you are being ripped off, in my opinion.

Your other points are not worth the dignity of a reply, due to them being speculation expressed as facts...

why r all the high ranked ppl rude this si the second one i met on the forums who is high ranked and very rude

[cusm]

He must work for VM

[xiao]

i am in a pickel, i ordered my bt line which i will get on wed. i can not order my internet untill i get my line

now if i call today and argue with VM to cancle my service, and they say yes ok we will cancle, can i tell them when to cancle it? coz i still need to order my ADSL BB from BeThere.co.uk

and if i wait till wednersday, and order my BeThere, they say 10 days u will get it... and if i call VM witin thoes 10days, and they prolong the issue, that means i will be paying for 2 internet services which i cant afford.

a solution is, is it possible to tell VM when to cancle the service after arguing with them to cancle my 12 month contract for free....

[cusm]

You Give them 30 days Notice

[xiao]

Originally Posted by cusm

You Give them 30 days Notice

i dont understand, i give them a 30 day notice, "cancle my service in 30 days"

or they give me a 30 day notice "we will cancle ur service in 30days"

?

[sallycinnamon]

Isnt your cable BB paid a month in advance anyway? Dunno when they will cut it off, but I'd assume it would be the point you've already paid up to? You can go order BeThere when you get the phone line activated, and hopefully not have to be offline at all. VM may not give you a free cancellation for your phone if you dont have issues with that

[xiao]

well i dont think we pay in advance. mmmmm
and for the phone thning i have been with cable tv and telephone since cable & wireless
then it got changed to ntl: then VM
so i am a 13 year old coustomer and not going to cancle the tel or tv

[xpod]

[QUOTE]If you accept a substandard service, then no matter what you pay you are being ripped off, in my opinion.[/QUOT]

I certainly would`nt disagree with that.
Although we do(?) pay less for our own elusive 20Mb just now i only ever accepted their offer to give them the benefit of the doubt....
They said it was just teething problems with the 20Mb roll out so who was i to disagree.It was actually the tech himself at the time who called whoever and re-arranged our price,without any prompting from me.
This was prior to the new charges of course.
I`ve also had them try every bit of blame imaginable at my end of course.........credit for trying i suppose
We pay a good price for our other services,including the stb,which is still providing 1Mb broadband free of charge.We wont get that anywhere elsewhere and it can be very handy.But then so are the neighbours if the worst comes to the worst.
All very understanding...... now.

The way i seen it though the 4Mb package was £25 at that time and we were at least getting that much, on average,at that time.
We did eventually see the 20Mb after about six weeks but it was sporadic to say the least and completely vanished again some 4 weeks later.
Now though this 20Mb service is rarely even as high as the 4Mb for us so i will most certainly be dropping down to the lowest tier available.
Certainly if nothing changes within the next week or two,as promised,again.....or whenever their current "shut him up "offer ends.

A 2/4Mb modem down here with the 1Mb stb for upstairs will suffice i`m sure.