Changes

Barewolf · 10-10-2007, 15:25

It's got to the point now where Virgin Media have pushed me too far as they have many.

The reason I am leaving VM is that Broadband is too slow, last night i was loosing connection every 15 minutes and my 20mb Connection was not even 1/2 Meg. It's not only that, to ring them at 25p a minute for them to tell me to reboot my set top box and go into CMD is lining their pockets at my expense, they literally have me by the balls as i can't change providers unless i have a BT line, which means the TV package has to change as well, disrupting everything.

I wouldnt mind but the TV is just as bad, i am sat watching my fave programs when i get a system update message which stays on for 10 seconds, thats fine, but 2 minutes later its back and then the channel changes on its own, when that isnt happening the signal is breaking up causing most channels unwatchable.

I want to go to *be. They look like the leading competitors for future broadband, and O2 do amazing deals on their phones. And if its true that their Pro Package is going to be Ãƒâ€šÃ‚Â£22 then it saves me Ãƒâ€šÃ‚Â£15 a month on Broadband and I get twice the webspace, they dont charge you to get broadband fixed either.

Virgin need to get together and think about the problems and prices their customers face, surely they know from complaints that they are loosing custom, well they will be Ãƒâ€šÃ‚Â£120 less off per month soon and i wont recommend them to anyone.

TheBlueRaja · 10-10-2007, 15:58

My Sky broadband gives me a consistent 9.2mbps for a tenner a month. Never had a drop out and the speed is always there.

Sirius · 10-10-2007, 20:13

Quote:

Originally Posted by Barewolf

It's got to the point now where Virgin Media have pushed me too far as they have many.

The reason I am leaving VM is that Broadband is too slow, last night i was loosing connection every 15 minutes and my 20mb Connection was not even 1/2 Meg. It's not only that, to ring them at 25p a minute for them to tell me to reboot my set top box and go into CMD is lining their pockets at my expense, they literally have me by the balls as i can't change providers unless i have a BT line, which means the TV package has to change as well, disrupting everything.

I wouldnt mind but the TV is just as bad, i am sat watching my fave programs when i get a system update message which stays on for 10 seconds, thats fine, but 2 minutes later its back and then the channel changes on its own, when that isnt happening the signal is breaking up causing most channels unwatchable.

I want to go to *be. They look like the leading competitors for future broadband, and O2 do amazing deals on their phones. And if its true that their Pro Package is going to be Ãƒâ€šÃ‚Â£22 then it saves me Ãƒâ€šÃ‚Â£15 a month on Broadband and I get twice the webspace, they dont charge you to get broadband fixed either.

Virgin need to get together and think about the problems and prices their customers face, surely they know from complaints that they are loosing custom, well they will be Ãƒâ€šÃ‚Â£120 less off per month soon and i wont recommend them to anyone.

Well if you have made your mind up BYE BYE

Or are you going to phone retentions for you deduction that will make it all OK

Copperfaced Jack · 11-10-2007, 19:41

Just go ahead and take the plunge and do it.

I cancelled all services two weeks ago after ten years with Telewest and VM despite retentions asking is there 'anything at all' we can do to make you stay...etc etc.
had been through all this before so it was a great relief just to tell them that no, I wanted a service that worked, and that cost didn't really come into it, although it's nice to make a saving as detailed below.

The good thing is that the 30 days notice VM require is adequate to get BT in for your line, Sky in for the telly and Be booked and activated for the now much cheaper BE Pro. It was actually very easy.
The only thing that's taken some time has been going into various online shops and changing my e-mail address to a web based one, seeing as I will lose my blueyonder address. However once done, it's all very smooth.
I am hoping that finally having had enough, I will be able to give up searching through forums for advice and technical tips and/or checking the VM service status page to see what was causing consistently awful browsing speeds and gaming latency and packet loss.
All that and I will still be saving money.
Go for it, it's easy.

Barewolf · 12-10-2007, 14:11

So is BE any good then? I have to say it looks it.

Sirius · 12-10-2007, 17:39

Quote:

Originally Posted by Barewolf

So is BE any good then? I have to say it looks it.

Give them a go. If i leave VM then thats who i would go to.

Mick Fisher · 14-10-2007, 21:36

Quote:

Originally Posted by Sirius

Give them a go. If i leave VM then thats who i would go to.

Me too..

Barewolf · 15-10-2007, 11:24

Well Engineer is on his way today, about 5 mins he be here so will see what he has to say, my speed at moment is 1.8 mb/s and i have tried everything. Ãƒâ€šÃ‚Â£5 on calls to them last night as well.

Sirius · 18-10-2007, 19:57

Quote:

Originally Posted by Barewolf

Well Engineer is on his way today, about 5 mins he be here so will see what he has to say, my speed at moment is 1.8 mb/s and i have tried everything. Ãƒâ€šÃ‚Â£5 on calls to them last night as well.

So what was the out come. ?

handyman · 18-10-2007, 20:53

Quote:

Originally Posted by Barewolf

Well Engineer is on his way today, about 5 mins he be here so will see what he has to say, my speed at moment is 1.8 mb/s and i have tried everything. Ãƒâ€šÃ‚Â£5 on calls to them last night as well.

I'm tempted to ask how you can be certain it's the modem or Virgins fault that you have slowness.

Barewolf · 18-10-2007, 21:23

4 one the engineer told me and again i got off the phone with them 20 mins ago and this time did a video of my anger to them, another engineer is coming out. the 1st said it was their fault but said be patient, and now down to 200kb again,

edit Rob : post cleaned up to remove unnecessary insults