Vm-please help?

Corsagirl · 02-09-2007, 17:25

For nearly 2 weeks I have not been able to check my webmail. Every time I try to log in it says Error Signing In, try again or reset password!!!
I cannot reset the password as I cannot get into my own account. I try from work/friends computers & it is exactly the same.

I rang Virgin & was told it was the technical support I needed to speak to & was diverted to India. The lady told me to unplug my tv top box & reboot? I did this-then she said do the same with the modem-I did-she then guaranteed I would be able to now get on the internet & check my mail. I tried but nothing had changed so I told her there are 2 different problems.

1. No connection to Internet-have tried my modem on neighbours computer also my laptop & it is definately not working-please send me another? I was assured when I reboot the computer all will be well! It isn't.

2. Cannot access my mail as it clearly states this account has been suspended!

The lady told me I would have to speak customer care about that. I did & according to them my account is not suspended & everything is running as it should.

THE OUTCOME

I have spoken to a lady in India for at least 25 minutes at 25p per minute, customer care several times & I still have a faulty modem. If I use neighbours modem I can access the Internet but cannot check my blueyonder mail yet am paying for a service I am not getting!
I had no problems when it was telewest-now its VM there are continual problems, even for my poor 82 yr old mum whom just has a phone line & tv package!

I feel I'm in an eternal circle just going round & round & round & the computer sits their whilst I sit at my neighbours computer or the one at work!

Truly Fed Up

02-09-2007, 21:06

Trying your modem on your neighbours computer shouldn't work, anyway, so that is a red herring, in my opinion.

I'm not sure why technical support are not checking if they can 'see' the modem after you have power cycled it? - have you tried logging in to the modem status pages ?

http://192.168.100.1/

username & password are both root

(hopefully that works with ex telewest accounts)

The webmail is more worrying, as that should be available from any connection, has anything else changed, recently? Not sure about blueyonder, but sometimes on ex NTL changing your password doesn't always automatically 'propogate' to other parts of the service, e.g. webspace access, which will often still want the 'original' password.

maverick · 02-09-2007, 22:18

Try logging in to the selfcare website for Blueyonder customers

selfcare.blueyonder.co.uk use your email user id and password.

If this fails I would suspect your account has been disabled for some reason.

You can ask tech support to rehit your cable modem to try to clear this.

Does your cable modem online light or cable light flash?