scanner

tick · 27-08-2007, 21:52

I am trying to install a canon lide 70 on my pc.
It say cannot find twain source have reinstalled drivers its vista .
It works on my lappy fine .
would it be a conflict between programs.
any ideas
thank you

Delta Whiskey · 27-08-2007, 21:59

It could be a driver problem, have you been to the scanner website to see if you have the latest Vista drivers.

tick · 27-08-2007, 22:04

have the new drivers.
it shows in device manger and i can test it there.
cant select it as twain source

Delta Whiskey · 27-08-2007, 22:12

To be clear, the test in device manager is working properly, but you can't select it as a source. Which program are you trying to use and do you see the Canon device but it's greyed out. Have you tried using a third party graphics program to see if the Canon device is available there.

tick · 27-08-2007, 22:21

yes it will run the test ok.
cant select it to use its blued out where it say select source.
would a photo program count got one but can select the scanner as twain source>
hope that's clear

program is canon scan tool box

Delta Whiskey · 27-08-2007, 22:28

If you can select it from within a photo program then give that a try, all the photo program is doing is giving you access to the twain driver the same as the other program should do.

tick · 27-08-2007, 22:30

no program will let me select it

Delta Whiskey · 27-08-2007, 22:37

You said in #5: "would a photo program count got one but can select the scanner as twain source>". I'm confused, should that have been cannot select it?

What happens if you plug the scanner (or power it up) when the computer is running. Can you see the scanner in the USB device list.

tick · 27-08-2007, 22:42

sorry i can not select it any where .
but it shows in device manager
have tried different usb ports as well
still cant select it

Delta Whiskey · 27-08-2007, 22:52

Try deleting the device from the USB list with USBdeview - http://www.snapfiles.com/reviews/usb...usbdeview.html and reinstalling.

We know the scanner is working so it must be a driver issue, is there a forum on Canon's website for this scanner running under Vista. I googled this problem but couldn't see much relevant unfortunately.

tick · 27-08-2007, 22:57

thank for helping will try that tomorro

Delta Whiskey · 27-08-2007, 22:57

OK. Best of luck.

tick · 03-09-2007, 00:02

up date downloaded of usa site works fine now