Virgins 20MB is excellent..

[nutellajunkie]

I live in the Renfrewshire area, and most of the time I seem to share a range with 7 other local users.

I just have to say, having 20MB is wonderful, as downloading at full 2MBps just has to impress me. I also notice no traffic shaping, whether it applies to me or not, I always seem to have full speed.

Very happy customer here, one of many I imagine.

n/b. I never have had any problems at all since I started using cable a decade ago!

[Sirpingalot]

Nope..my 20mb has been great ever since I removed my router out of the equation. Very pleased too.

[eth01]

If you have 20meg broadband, then you will have Traffic Shaping in place.

[Sirius]

Originally Posted by nutellajunkie

I live in the Renfrewshire area, and most of the time I seem to share a range with 7 other local users.

I just have to say, having 20MB is wonderful, as downloading at full 2MBps just has to impress me. I also notice no traffic shaping, whether it applies to me or not, I always seem to have full speed.

Very happy customer here, one of many I imagine.

n/b. I never have had any problems at all since I started using cable a decade ago!

That's the complete opposite of my experience.

[eth01]

Originally Posted by Muggle

That's the complete opposite of my experience.

I'm pretty sure alot of people could say that.

[Wackahack]

I have shaping, i'm not happy about it. why bring us down to a quarter? and not half like the other packages .

[nutellajunkie]

Originally Posted by hitmanme

If you have 20meg broadband, then you will have Traffic Shaping in place.

If I exceeded the limit, so its never "in place" for me :P

[piggy]

round and round in circles teddy chased the bear....................pointless!!

[sav112]

Renfrewshire- thats prob my one as well and 2mb has been crap. In saying that its been better the last few days!

[mrattitude]

I also live in Renfrewshire and have been monitoring my broadband connection for the last 4 weeks.

I had an engineer at my home last Friday to check my connection and he told me exactly what I already knew, "Your connection is running perfectly, levels are exactly right, the problem lies at headend - You would not believe how many callouts we are dealing with just now, and there is nothing we can do about it".

My connection has been running at 345 Kb/s for the last 4 weeks - I was also on the phone to India for over 30 minutes reporting the fault, the guy had me rebooting into Safe Mode and downloading files from Microsoft - when the download was dribbling down at 26Kb/s he finally admitted defeat and scheduled the techie appointment.

As already mentioned, the engineer conceded that the faults are the result of the 20Mb upgrade, nothing to do within customers' homes - The majority of his working day is visiting unhappy customers' homes, where he can find no faults.

Think about how many people who are unaware of these problems, people who browse the Internet or check their email a couple of times a week and just do not realise they are paying for a service speed which they are simply not getting.

[Agent47]

Originally Posted by nutellajunkie

I live in the Renfrewshire area, and most of the time I seem to share a range with 7 other local users.

I just have to say, having 20MB is wonderful, as downloading at full 2MBps just has to impress me. I also notice no traffic shaping, whether it applies to me or not, I always seem to have full speed.

Very happy customer here, one of many I imagine.

n/b. I never have had any problems at all since I started using cable a decade ago!

How much did VM pay you to post that.

My 20mb is total and utter crap.

[EssDee]

I'm fed from Renfrew also. My speeds have been poor since the 20Mb upgrade, never getting above 4Mb. Until today that is!

Getting 15-16 Mb at Speedtest.net (on the French hosted servers) and over 2MB downloads from newsgroups.

Looks like some work may have been going on under the bonnet. Hope it lasts!!

[Sirpingalot]

Beat that ADSL!

http://www.speedtest.bbmax.co.uk/res...5929&v=1918116

---------- Post added at 21:41 ---------- Previous post was at 21:40 ----------

Only God knows what I'm going to exploit that much speed on!

[nfs6600]

Originally Posted by hitmanme

I'm pretty sure alot of people could say that.

And alot of people would say it's great also. To get a true balance of what speeds people are getting you would need to ask every customer. I feel that the vast, vast, VAST majority, are happy. Yes this forum seams to be of people complaining, but whats the percentage of those against customers. about 0.1% ??

---------- Post added at 21:56 ---------- Previous post was at 21:54 ----------

Originally Posted by Wackahack

I have shaping, i'm not happy about it. why bring us down to a quarter? and not half like the other packages .

Agree 100%. The other packages get "downgraded" to half the speed. So surely 20Mb customers should be put to 10Mb

[jcw00]

I have run 3 tests from both speedtest.net and Paul Marsden and taken the average from each. Here are my results:

Time – speedtest – Paul Marsden
10am – 17.27Mbps – 17.21Mbps
11am – 16.18Mbps – 15.23Mbps
12pm – 16.18Mbps – 15.47Mbps
2pm – 11.16Mbps – 5.42Mbps
3pm – 3.30Mbps – 10.46Mbps
4pm – 8.91Mbps – 4.61Mbps
Following the tests at 4pm, I downloaded over 3Gb, so that traffic shaping would kick in.
5pm – 4.52Mbps – 3.21Mbps (Being Shaped)
6pm – 3.70Mbps – 2.11Mbps (Being Shaped)
7pm – 3.77Mbps – 1.17Mbps (Being Shaped)
8pm – 3.80Mbps – 2.37Mbps (Being Shaped)
Shaping now turned off (I used speedtest.net to confirm when shaping was being applied, as the upload speeds reduced from 768k to 256k)
9pm – 5.86Mbps – 2.87Mbps
10pm – 2.18Mbps – 1.42Mbps – VERY POOR for 20Mbps connection not being shaped !!!

Interestingly there are major differences between the two speed test sites from 2pm onwards.

Although most kids are now on summer holidays, it would appear that afternoon and evening browsing is much slower than before 3pm. More testing would be needed to confirm this though.