Cancelling Virgin subscription

[Armitage Shanks]

Originally Posted by foreverwar

Dear oh dear yourself, chummy - I was not trying to debunk or fish, I was trying to be helpful - but you seem to take any advice that does not agree with your preconceived notions of what is, and is not, correct, as hostile disagreement; it is not - just a different viewpoint.

Good luck with getting your problem solved.

Ah well, it was always a fear when I decided to start this thread that I was going to incur the wrath of a few fanbois but I suppose the fact that my thread isn't bigging up VM means that it was probably inevitable.

Of course, you are just speaking nonsense now and denying what is clear for anyone reading to see. If your intent was to be helpful, you wouldn't have chosen a condescending tone to start your post when you said "Have you ever stopped to consider perhaps there is..." It is patently obvious that I had considered this possibility and I asked for anyone with evidence that that might be the case to come forward with it.

As for preconceived notions of what is and isn't correct, there is a known problem that can only be solved with a code drop - that is not a preconception or a notion, it is a fact. Call VM yourself and if you are lucky enough to get to speak to somebody who is informed, you will discover the same for yourself.

Thanks for the expression of good luck, anyway - I'll keep the thread update if and when there are any developments.

Can we try to keep this civil please.

[spiderplant]

Originally Posted by foreverwar

Not trying to be argumentative, but why won't a box swap fix it? My V+ box, and others I know of, don't suffer from stutter - do they have a different codec/software release, and if so, why wouldn't a replacement box have a different version? (it could also have the same version ).

The problem occurs most often on the ex-Telewest network (where Armitage Shanks is), and least often on the Bromley network (where you and joglynne are). Langley is somewhere in between. The difference is because of different types of equipment used in the three headends.

[joglynne]

Originally Posted by Armitage Shanks >>
Hmmm, curious. I just asked the missus and she said that some, but not all, episodes of Criminal Minds suffer the problem but that Close To Home suffers the problem much more frequently. If you get the time, it might be an interesting experiment to record a couple of episodes and have a quick scan through when you get the chance to see if you get the problem there. I'd be interested to know the result.

Armitage there's not much point in my testing 'Closer to Home' as it seems your problems are not occurring on my network. Still this does go to show the problem is not insurmountable.

Jo.

[Armitage Shanks]

Originally Posted by joglynne

Armitage there's not much point in my testing 'Closer to Home' as it seems your problems are not occurring on my network. Still this does go to show the problem is not insurmountable.

Jo.

Indeed, that would seem to be the case. Thanks anyway, and thanks to spiderplant for adding some clarity to the issue and the reason behind it.

I guess I may end up having to move to Manchester if my missus is going to get to quench her thirst for Criminal Minds. Hmmm, on second thoughts, I prefer my crime fictional so I may just have to stay down here and defect back to Rupert instead...

Originally Posted by Armitage Shanks

..He agreed that he should put a note on my account...

You can easily confirm this by giving them another call and ask them to read any note on screen - i always call again to confirm any 'phone deals' this way - they're always helpful & it's better than waiting until the wrong bill arrives

Originally Posted by Armitage Shanks

..It doesn't affect every channel so that would likely explain it...

you're quite right it doesn't - we used to get sound drops on 'Disc Realtime' but not on 'Disc Realtime +1'? - but it has made me wonder - i used to get sound dropping on various channels virtually on a daily basis and whilst there was no mention of a cure in the last code drop (about a month ago) - for sure, i have not noticed it since

i can't help but wonder whether it's already been fixed and for some reason your box hasn't updated - if this is the case i've heard there is a way to force the box to update although i don't know how to do it

haven't read the whole thread (stuff to do, people to see :o) ) but have you tried calling techs in India (152 i think) - they can actually tweak your box remotely and maybe they can force it to update


.
P.S. Actually you can check whether it's updated - what's the number of your software version?