how major a problem is virgin's VOD?

djdiamondgeezer · 14-07-2007, 20:43

I have constantly had problems with the VOD service-
the service only works a small fraction of the time, and generally doesn;t work when i want to use it- mostly evenings!
i have called and had many engineers out, and they still do not know what the problem is.
Is this a problem for everybody and virgin are playing it down when it should be a major concern.
i have noticed a few people complaining on here and would like to see whether it is affecting most customers.

IF HAVING PROBLEMS IT MAY HELP TO LIST AREA!

I'm in the Plymouth area- and my virgin services are appaling! red button, VOD, Telextext and all interactive options are a waste of time!

14-07-2007, 20:53

Quote:

Originally Posted by djdiamondgeezer

I have constantly had problems with the VOD service-
the service only works a small fraction of the time, and generally doesn;t work when i want to use it- mostly evenings!
i have called and had many engineers out, and they still do not know what the problem is.
Is this a problem for everybody and virgin are playing it down when it should be a major concern.
i have noticed a few people complaining on here and would like to see whether it is affecting most customers.

Personally i think this could be down to the area your in. I have 2 tv drives and both work fine with vod i use it all the time. But as with yourself you hear of users having big problems.

South Manchester

I have voted no as i have no problems with VOD

Sirpingalot · 14-07-2007, 20:57

Well, I voted no as they don't need to sort out a friends, and I don't have it.

Rik · 14-07-2007, 22:28

Judging by the results soo far, I would be inclined to agree with Bill and say it sounds like Local Area issues.

Im in Herts and my VOD works fine, in fact it has never gone wrong since they introduced it.

/me crosses his fingers

grabbi · 14-07-2007, 22:42

Its sometimes slow, but it always delivers for me.

Great selling point, and your not going to get it from anywhereelse (Sky etc) so as an added FREE extra, I dont see why it needs anything doing to it.

lauzjp · 14-07-2007, 22:56

mine has not been working for months, but I just put it down to being on basic basics due to not having paid the bill for ages.

However, I have recently paid the bill, first thing to come back on was skysports (!), still waiting for everything else ro come back on, and requested skysports removal, lol.

spankysmagicpian · 14-07-2007, 22:56

Mine hardly ever works - Error 1068 the majority of the time. I think it's worse on the V+ for some reason. Shame as I would make use of it but as it is.... I don't bother with it.

Great - one big selling point and it's duff (in my experience before anyone jumps on my back)

(PS South Manchester)

chickendippers · 14-07-2007, 23:00

Works most of the time on The Wirral (occasionally duff on my old STB, but new Samsung STB is near perfect).

Mal · 14-07-2007, 23:08

It has worked whenever I have used it.

joglynne · 15-07-2007, 13:43

Quote:

Originally Posted by spankysmagicpian

Mine hardly ever works - Error 1068 the majority of the time. I think it's worse on the V+ for some reason. Shame as I would make use of it but as it is.... I don't bother with it.

Great - one big selling point and it's duff (in my experience before anyone jumps on my back)

(PS South Manchester)

I'm in South Manchester too but VOD has always been fine for me on both the V+ and Sammy. Luck of the draw I suppose.

Wyl E Cyote · 15-07-2007, 13:59

Nottingham with a Pace box.
Only (try to) use Catch-up TV (is that different to VOD?)

Works sometimes but is absolute useless every weekend. Fridays and Saturdays programmes are mostly missing and what is on the menus will not play. Sometimes even the menus cannot be viewed.

Customer services say there is an issue open since 23 Jun about this and 'engineers are working on it'. The service is not provided by Virgin, but by an outside company so thay cannot get any information.

Vote - yes there is a major problem.

--
Dave.

mentalis · 15-07-2007, 14:11

In Warrington it sometimes takes several attempts to get it to work, or trying different routes (instead of selecting drama selecting a-z works, sometimes paging doesn't work, but scrolling to the bottom of the list and then down again does).

I've just put this down to one of those things - technology never works properly all the time. I work with web sites where code gremlins come in overnight and change things

lutra99 · 15-07-2007, 15:20

Mine hardly works at all - I'm in the NW London region

Jules · 15-07-2007, 15:34

I am in Leeds and I can't say I have ever had any major problems with it.

Sneck · 15-07-2007, 18:10

I'm in lincoln which goes under nottingham I think. Samsung box which I got when the update killed my Pace.

Anyway, its terrible and has been for months. I keep getting a 'temp unavailable ring 151 quote 1081' message, I have to just keep hitting ok until (sometimes) it lets me through to the next menu then I have to hit ok constantly again to get to the next menu.

The menus when they work take long enough to get through so with this added delay by the time i've found something to watch inbetween progs its too late.

So YES, it needs sorting.