Virgin Media Complaints Address?

[Arthurgray50@blu]

Hello Mr. Angry, l note your comments, but would like to make a comment on the fact, l like to try and help people in a ' debt letter ' situation, and the company mentioned, from a friend that was in a similar situation, l know, they can make life very difficult for anyone who is under the spell, this is why l said ' send copies' and ' record delivery'.

And under a certain legal act, companies are NOT allowed to send out letters to people, that causes stress, and with this certain customer, he was going to cancel his contract, so therefore, it goes from the date he cancelled the contract with VM, and is known as a 'verbal contract' and if you state this to this companies, with the persons name you spoke to, this normally ends it, as does forget these companies get paid by there clients (ie VM) to make peoples life a misery.

[Angrygurl]

Main office: Virgin Media Limited, Bartley Wood Business Park, Bartley Way, Hook, RG27 9UP. Registered in England and Wales (company no. 2591237)

See http://allyours.virginmedia.com/pdf/...ctice_0607.pdf


---------- Post added at 19:21 ---------- Previous post was at 19:16 ----------

More -
What to do if you are dissatisfied:
If you are unhappy we need to know about it as quickly as possible. To avoid delay please contact us by:
Contacting Customer Care call 0845 454 1111 and our customer care representatives will be able to assist you.
Writing to Customer Concern. The address is shown below and on your bill. Your letter will be acknowledged within 48 hours of receipt.
Email using the on-line form found on our web-site. Messages received are responded to by a dedicated team. To avoid any delay, please do not send correspondence to individual representatives’ email addresses. Your email will be acknowledged and dealt with promptly.
If you remain dissatisfied: If a complaint is not resolved to your satisfaction you can ask to escalate the issue to a manager. As it may be necessary for the manager to call you back, please provide daytime and evening contact numbers.
Or you can write to:
Customer Loyalty Manager
Customer Concern
Concord House
Concord Business Park
Threapwood Road
Wythenshawe
Manchester M22 0EY

[Mr Angry]

Angrygurl, do you have the "lady bumps"?

[Angrygurl]

How do you mean?

[ffiill]

So why does Virgin Media not have any contact addresses on their web site?-I tried for three hours tel.calling them to get a MAC code-luckily an e mail to customer Services resulted in info being passed on but not the first time-luckily second time round the Customer Services person had a perfect command of English not a very restricted one as has been case in past!
There is no reason that MAC codes could not be sent automatically by e mail-BUT to rely on completely overloaded telephone customer services is totally stupid.
Last but not least I would not have left Virgin but a download speed of 9.5 kb/sec on a Broadband connection of 1100kb/sec is not acceptable-yes that is 9.5 not 90.5 or 900.5kb/sec!!

[Mick Fisher]

Hmmm.. the last ADSL ISP I had the misfortune to get involved with was almost as poor on the download speed, charged £1.00 per minute if you wanted to phone them and Oh Yeah! £35.00 a time for your mac code when you tried to leave.
Don't get me wrong, I'm in no way defending VM just illustrating that's there's plenty worse out there.

Take care.

[Harry56]

Originally Posted by Angrygurl

Or you can write to:
Customer Loyalty Manager
Customer Concern
Concord House
Concord Business Park
Threapwood Road
Wythenshawe
Manchester M22 0EY

Does anyone know what the telephone number is for this place?

H56

[mattWFC]

so how did the original poster get on?

Semi-On did you call them or just hand over the money to Moorcroft?

I ask because I also recently received a threatening letter from Moorcroft - I thought my account had been closed (we were disconnected in early May) and had no idea I owed any money at all. Suddenly I'm threatened with 'intended' litigation by their 'pre-court division'!

I noticed the advice from 'Mr Angry' and on the phone to Moorcroft explained that the debt was 'in dispute' and any further correspondence in the way of legal threats or marks against my credit rating until its resolution would be a breach of the terms of their licence to trade - the woman didn't know what to say to that

I would like to send a letter to the home address of the VM company secretary (as it seems pointless sending them anywhere else) at the same time as this customer loyalty manager person. However, I'm not sure how to use Companies House - it seems like a very useful resource but I'm not sure what documents or details to procure. I was wondering if anyone here has used it and could give me some advice?

Thanks for reading my first post,

Matt

BTW I'll keep you all posted as to how I get on with this in another thread and please ask questions to clarify what I've said as I've probably left stuff out.

[ThePinkRat]

You need the Annual Return plus any changes since (there haven't been any). This will give the company registered office address and directors/secretaries plus their home addresses.

You will find these:

VIRGIN MEDIA LIMITED Registration Number 02591237

Registered Office: 160 GREAT PORTLAND STREET, LONDON, W1W 5QA

COMPANY SECRETARIES

1) GILLIAN ELIZABETH JAMES
Occupation: COMPANY SECRETARY

2) ROBERT MARIO MACKENZIE
Occupation: SOLICITOR


DIRECTORS

1) ROBERT CHARLES GALE
Occupation: ACCOUNTANT

2) ROBERT MARIO MACKENZIE
Occupation/Function: SOLICITOR

I can pm you a copy with all the addresses -- it's public information until the new companies act comes into force when directors' and secretaries' home addresses will no longer have to be disclosed.

[mattWFC]

thanks again mr pinkrat

If anyone's interested I'm going to start a new thread to discuss my experience with a similar situation to the original poster just because it might be useful for other future readers who find themselves in this situation.

I've just sent off 3 letters to Moorcroft, the company sec's home address and the customer loyalty manager (see above for address) recorded delivery so it will be interesting to see what replies I get.

[juliebell64]

Virgin media head office -
ntl house
bartleywood business park
hook
hampshire
rg27 9xa

if you ring virgin media and ask for head office's address, they will give you the address of their payment centre.

The above address is listed in yell.com.

I'm with b.t. So don't have any of these problems.

[grimlea]

Originally Posted by juliebell64

I'm with b.t. So don't have any of these problems.

don't talk to me about BT. I had sooo many problems with them. I thought Virgin Media were bad!! Took me 4 months of calling nearly everynight to get my billing issue sorted out. Turned out I was in the right & BT had to pay for all my calls & inconvience

[wormy555]

I came across this site:

http://virginmediacomplaints.co.uk/

does anyone know if the phone numbers or emails addresses work?

[Sirius]

Originally Posted by wormy555

I came across this site:

http://virginmediacomplaints.co.uk/

does anyone know if the phone numbers or emails addresses work?

Does not seem to be official and therefor i would not trust it. Also seems to be very old

[III]

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