cost for a non working email

cybersurfe · 10-07-2007, 09:16

hello folks......
my email has stopped working now for some 5 days, knowing the buildup i phone VM to be told the phone lines are busy this was yesterday morn 9.30 i then phoned back at 11.30 to be told the call will take 5 mins 8 mins ltr i got though it took 16 mins to just try explain to someone who couldnt understand english that my email wasnt working, he said my name wrong after correcting him 11 times the whole call came to 22 mins and the so called engineer saying they will try and correct the prob.
today my email still isnt working that call cost me Ãƒâ€šÃ‚Â£5.60 including the connection charge.... why do i have to pay for some prob at their end..... sky is comming ever so closer lets hope they speak english

fizgog · 10-07-2007, 09:34

I'm afraid we need more info to give out help.

Do you get any error messages?

Can you access you email from a browser on the Virgin Homepage?

What Email Client are you using? etc.

cybersurfe · 10-07-2007, 09:39

i am using office 2007 have been for some time before that office 2006 the settings are right i get no error msg just the box that comes up with my username and password

i have checked all the account details they are all right like i say unless the setting have changed nothing has my end

---------- Post added at 10:39 ---------- Previous post was at 10:38 ----------

its no use using browsers to look at the emails as some files i need i need them on my pc not left on a browser

superbiatch · 10-07-2007, 09:43

I'm getting a similar problem with my blueyonder account, maybe there is a problem them all over. Message states incorrect username/password. Although my virgin mail account is fine

cybersurfe · 10-07-2007, 09:46

whats more anoying than anything is i get charged for the services and now when a prob happens we get charged again, stupid thing is they bend over backward to try keep you with VM but all i really want is dam services i pay for to be working ok in first place

Eric55 · 10-07-2007, 10:19

I know this sounds stupid but log onto your email account through the home page. When I have had the same problem I,ve done this and the problem seems to go away

cybersurfe · 10-07-2007, 10:23

hi eric
i know i prob could read my emails via broswer, however i collect all the files from our monthly photo comp, so i need the files to get to my office email software where then i do a group reply that all the photos have got to me i also mark all the email once i pull them from the email software.

Richy99 · 10-07-2007, 10:26

and as a TEST have you tried logging into webmail? no one is suggesting you use it for all your email purposes, its a test to determine whether it is your account at fault or an issue with outlook

cybersurfe · 10-07-2007, 10:31

i havnt tried no what i more worried about if i do go onto the browser and look to see if it is working and once the emails have downloaded onto the browser can i then once the email is working get thise files offwebmail onto my pc... if that makes sense

**Chris** · 10-07-2007, 10:32

Yes, you can still download them to your PC if you have accessed them via webmail.

cybersurfe · 10-07-2007, 10:37

then i shall have a go

Richy99 · 10-07-2007, 10:41

Quote:

Originally Posted by cybersurfe

i havnt tried no what i more worried about if i do go onto the browser and look to see if it is working and once the emails have downloaded onto the browser can i then once the email is working get thise files offwebmail onto my pc... if that makes sense

your accessing mails directly on the server not downloading them

cybersurfe · 10-07-2007, 11:05

seems my password isnt working

---------- Post added at 12:05 ---------- Previous post was at 11:42 ----------

well that call lasted 11 mins to a uk call centre and in 2 mins its now working

thanks

**Hugh** · 10-07-2007, 21:30

When you say your password isn't working, do you mean:-
a) you got it wrong?
b) it had been changed?
c) there was a problem with the webmail?