DNS and Nameserver issues - Page 2

dizzy100 · 05-07-2007, 19:03

Adam your a star mate. I understand what your saying here and have contacted them to ask them to stop being the authoritative provider for my domain.

Hopefully they'll understand the issue and respond accordingly so that i can finally get a resolve to this situation.

I'll let everyone know the outcome as its an important lesson to learn and thanks every so much for the indepth and plain english explanation of what is happening. Above and beyond mate and you have my thanks.

Toto · 05-07-2007, 19:15

Quote:

Originally Posted by dizzy100

Adam your a star mate. I understand what your saying here and have contacted them to ask them to stop being the authoritative provider for my domain.

Hopefully they'll understand the issue and respond accordingly so that i can finally get a resolve to this situation.

I'll let everyone know the outcome as its an important lesson to learn and thanks every so much for the indepth and plain english explanation of what is happening. Above and beyond mate and you have my thanks.

Here, here.

adam.ford · 05-07-2007, 20:12

Quote:

Originally Posted by dizzy100

Adam your a star mate. I understand what your saying here and have contacted them to ask them to stop being the authoritative provider for my domain.

Hopefully they'll understand the issue and respond accordingly so that i can finally get a resolve to this situation.

I'll let everyone know the outcome as its an important lesson to learn and thanks every so much for the indepth and plain english explanation of what is happening. Above and beyond mate and you have my thanks.

Don't thank me yet, nothings working

Good luck sir, let me know how you get on!

Thanks,

Adam.

dizzy100 · 05-07-2007, 21:05

Oh no Adam you deserve my thanks mate because you identified the problem. With that knowledge i now have the tools i need to try and get it resolved

Rik · 05-07-2007, 22:16

Great first post's there from Adam and I actually learnt something, sure beats the slow speed threads! lol

dizzy100 · 06-07-2007, 08:42

Well my response from my provider was as i figured it would be

It isn't them at fault (as always). They've been nothing but trouble for months, what with hotmail and yahoo mail issues, slow access speeds, inadequate support staff who don't read tickets properly, server being down for around 4 days (again) and now this issue with DNS. Heres the response.

Quote:

Hello,

Once you change the nameservers to your new hosting provider, our DNS does not have any affect on it as it does not point to it any more.

As long as you did not leave our nameservers in your list, you would switch over the new host within 24-72 hours. It can take longer for the nameservers to propogate to some ISPs than others. Give it atleast 72 hours for full propogation.

Thae last time i tried moving away from this provider i waited over a week and my domain still didn't propogate

Is there anything else i can do as clearly they are not going to do anything themselves ..

I still have an account with them currently that is redirecting any traffic to http://www.nptchat.co.uk/ to our new server by IP, i.e. http://74.53.26.194/~weplycom/forums/ which at least allows my members to find and use the new server. This is so incredibly frustrating and just proves that going with a bad host is a very very bad idea.

Any further help would seriously be appreciated and i really really thankyou for all the help so far. You guys have been fantastic.

adam.ford · 06-07-2007, 09:10

Quote:

I still have an account with them currently that is redirecting any traffic to http://www.nptchat.co.uk/ to our new server by IP, i.e. http://74.53.26.194/~weplycom/forums/ which at least allows my members to find and use the new server. This is so incredibly frustrating and just proves that going with a bad host is a very very bad idea.

Dowh! - their DNS servers are still quite clearly giving out bad answers.

adam@myhost>host -t a nptchat.co.uk ns1.whsrv5.com
Using domain server:
Name: ns1.whsrv5.com
Address: 72.249.55.37
Aliases:

nptchat.co.uk has address 72.249.55.36

How do you control the DNS for your domain- do they update it for you, or do you have a control panel? If you have a control panel- there should be some option for removing that domain from DNS. If they control it, then you need to go back to them and demand they stop hosting DNS for a domain they do not have any control over.

Quote the evidence- their DNS server is still giving bad answers, and it must stop. They're the chaps in charge- to hand it over properly they need to stop answering.

(its not difficult..)

Of course, Virgin Media could restart all the DNS servers in Swansea, which would flush the cache, and as a side effect fix your issue (because they would forget who's authoritative for the domain). But this would give less than optimal service to other users in the area while the DNS server re-learn popular hosts! Not a good solution to fix an issue with just one site, which could happen again tomorrow with someone elses!

We really need to attack the underlying issue- hosting providers need to cease holding configurations for domains they no longer host... :o)

Adam.

dizzy100 · 06-07-2007, 09:45

Hi Adam and thanks again for contacting me mate, its really appreciated.

My domain name is hosted at namescheap.com and i do have a control panel. I've updated the nameservers, pointing them to hostgater and nowhere is the wiredhub nameservers listed anywhere, this is what baffles me.

Whats really baffling however is that its only Swansea that hasn't and refuses to change. We have members on BT, AOL etc and that changed for them, allowing them to hit the new server using the nptchat.co.uk domain name.

I just don't no what else to do and being a local focal group based around Neath Port Talbot (where most members use the Swansea Cache) its really really causing MASSIVE headaches. If i'm not careful google will penalise us to for duplicate content and its already effecting advertising revenue.

---------- Post added at 10:45 ---------- Previous post was at 10:38 ----------

One thing i wonder is if i delete the account from there completely in the cpanel control panel, will it then resolve ? The one worry i have doing this is that my members hitting the old server would then hit a dead website and not be pushed to the new website if that didn't fix the issue

dizzy100 · 06-07-2007, 12:27

Looks like i finally have what could be a resolve to the issue.

Quote:

Hello,

Would you like me to terminate the account? That will delete all the DNS zones associated with your account as well. If not, please open a ticket with tech support and ask them to delete your domain's DNS zones.

I've asked support to delete just the DNS entries for this domain, this may hopefully force Swansea VM to update their cache.

Again thanks for all the help via PM and publicly guys. I'll let you know if this resolves it. Wish me luck

allsorts · 06-07-2007, 12:53

Hi
I'm in the Swansea area and have had trouble like this for weeks.

I have to use a proxy on some sites and not use a proxy on others.

Causing a bit of a problem my side aswell.

dizzy100 · 06-07-2007, 13:45

Yes i still think some of the troubles lay with Swansea but you just can't speak tio anybody who handles that infrastructure about it

adam.ford · 06-07-2007, 16:54

Quote:

Originally Posted by allsorts

Hi
I'm in the Swansea area and have had trouble like this for weeks.

I have to use a proxy on some sites and not use a proxy on others.

Causing a bit of a problem my side aswell.

Can you give a bit of detail about what the problem is? I don't see any issues with Swansea... the issue in this thread is due to a hosting provider not correctly handing over authoritative DNS for a domain- which is causing some DNS caches to have troubles updating...

Adam.