20-05-2007, 15:12
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#16
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Inactive
Join Date: May 2007
Location: St Albans, Herts
Services: TV XL w/ All Sky HD Collections. 2xTivo, 1x VHD
Phone XL
Broadband XXL
Posts: 91
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Re: Connection Problems
just on hold at the mo
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20-05-2007, 15:13
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#17
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Inactive
Join Date: May 2007
Posts: 56
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Re: Connection Problems
im haveing the same problem i have to sometime refresh the page around five times could it be my ethernet card or computer or the cat 6 cable im usein?
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20-05-2007, 15:24
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#18
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Permanently Banned
Join Date: May 2007
Posts: 155
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Re: Connection Problems
Not if others have same issues, going by this post they do.
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20-05-2007, 15:39
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#19
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Inactive
Join Date: May 2007
Location: St Albans, Herts
Services: TV XL w/ All Sky HD Collections. 2xTivo, 1x VHD
Phone XL
Broadband XXL
Posts: 91
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Re: Connection Problems
Well that was a waste of time. Got put through to india (Aka land of the worst support in the world) who tried giving me instructions to do a tracert, however when I told them I use a mac I got a simple "Oh...I dont know what to do then" followed by a "We dont know whats wrong but lots of people keep phoning about it".
He gave me an estimated time though...1 day to 1 week before it will be fixed...Now, until today I've stood up for NTL/VM....but now I've gone back to the oppinion I had a few years ago...they suck, period.
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20-05-2007, 15:45
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#20
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Permanently Banned
Join Date: May 2007
Posts: 155
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Re: Connection Problems
Hmm, whats that got to do with the Green Box being open, man that are idiots over there.
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20-05-2007, 15:53
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#21
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Inactive
Join Date: May 2007
Location: St Albans, Herts
Services: TV XL w/ All Sky HD Collections. 2xTivo, 1x VHD
Phone XL
Broadband XXL
Posts: 91
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Re: Connection Problems
Yeah when I said about the box being open he just said "Oh we know about that, its been like it for ages"...thats how much they care...
My friend in Scunthorpe (Lincolnshire) is having the same problems...its not a localized issue...it looks like its nationwide.
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20-05-2007, 16:10
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#22
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cf.addict
Join Date: Oct 2006
Services: vip
Posts: 255
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Re: Connection Problems
now the status page says hemel hempstead and will be fixed by 8pm...
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20-05-2007, 16:58
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#23
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Inactive
Join Date: May 2007
Location: St Albans, Herts
Services: TV XL w/ All Sky HD Collections. 2xTivo, 1x VHD
Phone XL
Broadband XXL
Posts: 91
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Re: Connection Problems
AL4 - back up at full speed...total time of problem: about 5 hours.
Do VM give money back for downtime?
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20-05-2007, 17:06
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#24
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Inactive
Join Date: Jan 2007
Posts: 52
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Re: Connection Problems
seems sorted in LU7 now!
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20-05-2007, 17:24
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#25
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Inactive
Join Date: Jun 2003
Posts: 26
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Re: Connection Problems
And also in AL2 
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20-05-2007, 17:44
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#26
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cf.addict
Join Date: Oct 2006
Services: vip
Posts: 255
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Re: Connection Problems
Quote:
Originally Posted by rmwebs
AL4 - back up at full speed...total time of problem: about 5 hours.
Do VM give money back for downtime?
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not for 5 hours no :P
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20-05-2007, 17:47
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#27
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Guest
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Re: Connection Problems
Quote:
Originally Posted by awesometeeth
not for 5 hours no :P
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on size XL they would be due about 26p for 5 hours 
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