Already charging £37

Originally Posted by dev

the £2 isn't for an extra 10Mb its just they are happening at the same time, if the speed wasn't being increased it would still have gone up by the £2

Doubtful, to be honest, but it would be impractical for VM to stagger the rollout AND only increase individual's prices as their speed was increased. £2 is not unreasonable for a doubling of speed, but plenty of people will complain - look at how many complained about the 1p rounding up.

[dev]

Originally Posted by JohnHorb

Doubtful, to be honest, but it would be impractical for VM to stagger the rollout AND only increase individual's prices as their speed was increased. £2 is not unreasonable for a doubling of speed, but plenty of people will complain - look at how many complained about the 1p rounding up.

true, but as i said, we aren't paying the increase in price to gain us the speed increase, they are 2 independant things happening at the same time. if it was advertised as an increase in price to gain the speed increase i'd agree with a staggered price increase inline with the speed increase

[Toto]

Originally Posted by Paul H

People are getting bills for £37 broadband when they haven't got the 20Mb upgrade yet. it was supposed to be £37 if you just had broadband and no other services. but people who have other services are being charged the £37 on their bills. another big cock up with billing for some to have to go through again.

I've had the 20Mb increase but not been billed the extra yet.

And no, accepting the £2 increase doesn't mean you accept any shaping, you are already subject to that by virtue of the User Policy and Terms and Conditions.

[on in an hour!]

Originally Posted by Toto

I've had the 20Mb increase but not been billed the extra yet.

And no, accepting the £2 increase doesn't mean you accept any shaping, you are already subject to that by virtue of the User Policy and Terms and Conditions.

if you req clarity on shaping and traffic restrictions etc,see my post #67 on the 10 meg being slowed down thread

[Toto]

Originally Posted by on in an hour!

if you req clarity on shaping and traffic restrictions etc,see my post #67 on the 10 meg being slowed down thread

Thanks, but with all due respect, its been done to death, there is little more anyone can say that will hold my interest in that matter.

£2 big deal but I am payong like £1.50 for my soon to be 20 meg line so dont affect me lol sorry

[georgepomone]

Hi All,
further on the VIP packages- there is a two pound rise in the broadband offset by the reduction in phone charges. All swings etc.
George.

[jerryl]

we had 37 pounds bill, no letter, nothing heard from them for the change, we was furious and had to talk to the manager for more than 30 minutes!

[slowcoach]

Don't forget that Phone XL is going down in price and VIP customers won't benefit.