Already charging £37

[Paul H]

People are getting bills for £37 broadband when they haven't got the 20Mb upgrade yet. it was supposed to be £37 if you just had broadband and no other services. but people who have other services are being charged the £37 on their bills. another big cock up with billing for some to have to go through again.

[AndrewJ]

It's £2... not really going to inflate the bank to critical, I can see your point however.

[Paul H]

Originally Posted by AndrewJ

It's £2... not really going to inflate the bank to critical, I can see your point however.

It's £2 more than what you should have to pay!

an extra £200 wouldn't hurt my bank but I'd still ask them for it back when they've finished earning interest on it.

Changes to our Broadband Size: XL service

• On 1st May 2007 the price for Broadband Size: XL will go up from £35 to £37 per month
• The good news is that from May onwards we'll also be rolling out a programme to increase the speed of the Size: XL service from 10Mb to up to 20Mb*.

From the VM web site. It is the Broadband XL which goes to £37 from 1st May, so this may well affect people recieving bills now. There is no mention of the increase only applying to 'broadband only' customers, though some posts on CF indicate it will not apply to the VIP package (and possibly not the other bundles, though I've not seen anything about that).

The Broadband XL package upgrade to 20MB will 'officially' start to be rolled out from 1st May (though I see some people already have it).

As usual, during the rollout period, there will be countless posts on here to the effect 'why am I paying £37 for 10MB when others are getting 20MB for the same price', but I guess we are used to that by now.

[byron_hinson]

yeah thought things were supposed to get better under Virgin. They were supposed to turn my account into a direct debit one for the last 5 months and yet still they can't do it, they keep telling me my back needs to sanction it, yet they have done and it shows up on my DD stuff! I give up!

[AntiSilence]

On the letter I got from them, the price is going up from May 1st, and from May onwards they're upgrading it to 20Mb. Same as what it says on the website.

[byron_hinson]

Originally Posted by AndrewJ

It's £2... not really going to inflate the bank to critical, I can see your point however.

Shouldn't matter if its a 1p more, if the service isn't out yet for customers they shouldn't be charged more, work out £2 over all the customers they have and you'll see why people should complain.

Originally Posted by byron_hinson

Shouldn't matter if its a 1p more, if the service isn't out yet for customers they shouldn't be charged more, work out £2 over all the customers they have and you'll see why people should complain.

As predicted in post #4

[Paul H]

Originally Posted by JohnHorb

From the VM web site. It is the Broadband XL which goes to £37 from 1st May, so this may well affect people recieving bills now. There is no mention of the increase only applying to 'broadband only' customers, though some posts on CF indicate it will not apply to the VIP package (and possibly not the other bundles, though I've not seen anything about that).

Wasn't it that only those with one service (broadband) would have the £2 price rise. those on VIP and other services won't have the £2 price rise.
That's what everyone always said it was in the virgin groups. until now that some are saying they have been charged the £2 when they shouldn't have.

[Marge]

As customers are billed in advance for their services then they would be charged the increase on Aprils bill

[Paul H]

Originally Posted by byron_hinson

Shouldn't matter if its a 1p more, if the service isn't out yet for customers they shouldn't be charged more, work out £2 over all the customers they have and you'll see why people should complain.

I wonder if by accepting and paying the £2 constitutes your acceptance to the throttling of the 20Mb?

---------- Post added at 16:09 ---------- Previous post was at 16:08 ----------

Originally Posted by Marge

As customers are billed in advance for their services then they would be charged the increase on Aprils bill

Some people might not get the 20Mb until it's rolled out to them. it's not all going to happen in one day. so they could be paying £2 in advance for something they might get use of just before they get billed for the next month.

Originally Posted by Paul H

Wasn't it that only those with one service (broadband) would have the £2 price rise. those on VIP and other services won't have the £2 price rise.
That's what everyone always said it was in the virgin groups. until now that some are saying they have been charged the £2 when they shouldn't have.

I've not seen anything 'official' on whether or not any of the 'bundle' prices are increasing, only speculation that the VIP price would NOT be (but there is a post elsewhere from someone who HAS been charged the increase on the VIP package - remains to be seen whether this was an error.)

[pswirly]

The price increase is for everyone, whether or not you have a special offer or not. However, those on the VIP package (£85.00 per month) will have an increase of the discount which brings their total package to £85.00 in order for no interruption in the pricing.

Also, it was not specifically £37 for 20mb, but rather £37 for XL, which just happens to be on the verge of an increase from 10mb to 20mb.

[dev]

Originally Posted by Paul H

Some people might not get the 20Mb until it's rolled out to them. it's not all going to happen in one day. so they could be paying £2 in advance for something they might get use of just before they get billed for the next month.

the £2 isn't for an extra 10Mb its just they are happening at the same time, if the speed wasn't being increased it would still have gone up by the £2

Originally Posted by pswirly

The price increase is for everyone, whether or not you have a special offer or not. However, those on the VIP package (£85.00 per month) will have an increase of the discount which brings their total package to £85.00 in order for no interruption in the pricing.

Also, it was not specifically £37 for 20mb, but rather £37 for XL, which just happens to be on the verge of an increase from 10mb to 20mb.

Thanks for the clarification on the VIP price.

The latter point always makes for an increase on posts here every time there is a speed increase.