VM Dont Care!

Wicked_and_Crazy · 16-03-2007, 16:20

Just called VM regarding an issue, was on hold for about a minute and then got the message "We are unusually busy, thank you and good bye" and was then disconnected

Ok so theyre busy, how on earth are you supposed to contact them then!

WHISTLED · 16-03-2007, 16:26

I think the message probably suggested you call later rather than quoting a certain flame haired tv presenter.

Therefore the answer to your question was hidden in the message.

Wicked_and_Crazy · 16-03-2007, 16:27

ermm no the message said "We are unusually busy, thank you and good bye"

hence the quotes!

WHISTLED · 16-03-2007, 16:32

Errmm Nahhhhh

Wicked_and_Crazy · 16-03-2007, 16:35

Why do people have to argue with fact??

jellybaby · 16-03-2007, 16:42

I've had that message a few times....most frustrating

andygrif · 16-03-2007, 16:58

Actually we've had that too. Sadly my grandmother passed away this week so we called VM to cancel her TV and phone...gave up a couple of times after 30-odd mins on hold as there has been too much else to worry about this week.

Tried again yesterday and got the same thing sadly.

Benson · 16-03-2007, 17:00

I got that earlier today i just hung up and dialed again and got straight through.

Jules · 16-03-2007, 17:26

Sorry to hear of your loss Andy, I agree you will have your hands full sorting everything out without spending ages on hold when trying to cancel things.

R.I.P. Andys gran

Toto · 16-03-2007, 17:34

Andy, sorry for your loss.

kjacko · 16-03-2007, 18:01

sorry to hear of your loss Andy , 1 year anniversary of my grandmothers passing this weekend,things will get easier with time slowly but surely.

andygrif · 16-03-2007, 18:25

Thanks guys...very sweet of you all.

Time's a great healer of most things....sadly only one grandparent left for me, but grateful that those that passed did so after enjoying many years with us.

AndyCambs · 16-03-2007, 19:18

Quote:

Originally Posted by Wicked_and_Crazy

Just called VM regarding an issue, was on hold for about a minute and then got the message "We are unusually busy, thank you and good bye" and was then disconnected

Ok so theyre busy, how on earth are you supposed to contact them then!

The other option is to sit there on hold for an excessive, which people would complain about even more. At least with this you are given a realistic message that they are unable to answer your call in a reasonable time.

**Paul** · 16-03-2007, 19:20

Quote:

Originally Posted by Wicked_and_Crazy

Ok so theyre busy, how on earth are you supposed to contact them then!

Hmm, that's a hard question.

I've got it - how about calling back when it's less busy.

Of course, they could not play that message (or disconnect you) and instead rack up you phone bill listening to music on hold.

NTLVictim · 16-03-2007, 20:23

Sorry Andy.

Keep you eyes on her affairs, though, VM like billing people who have passed.

One grieving daughter I know of got threatened with court action, and spent a lot of time sorting it out, much to her distress.