I hate Virgin Media, how do I quit? - Page 6

AlanTH · 09-03-2007, 11:46

Cheers guys, I will send off by post. One last word, Virgin is supposedly one of the biggest multi media companies yet to contact them you have to use one of the oldest forms of communication, post, the Irony is not lost on me. Thanks again for the help.

Alan.

leech · 09-03-2007, 20:41

one question ...where can i find adress to send them letter? by post ofcoz

bw41101 · 09-03-2007, 22:53

If you are really hacked off with VM and you desperately wish to leave then (hang on a minute), I'll hold the door open for you.

Si thee.

freckles · 10-03-2007, 02:26

Wel I jumped ship today and it was seemless, easy and manned by extemly polite and helpfull staff.. By next week I will be able to watch the programmes of my choice at a much cheaper price.

It is very sad that it has come to this , but at the end of the day, the customer is always right.

**Hugh** · 10-03-2007, 16:59

Quote:

Originally Posted by freckles

Wel I jumped ship today and it was seemless, easy and manned by extemly polite and helpfull staff.. By next week I will be able to watch the programmes of my choice at a much cheaper price.

It is very sad that it has come to this , but at the end of the day, the customer is always right.

That, apparently, wasn't true in the relationship between Sky and Virgin Media

NTLVictim · 10-03-2007, 18:59

Quote:

Originally Posted by foreverwar

That, apparently, wasn't true in the relationship between Sky and Virgin Media

Very true, but on the lines of the old rhyme, who does what to whom, and when?

AndyCambs · 10-03-2007, 20:08

Quote:

Originally Posted by bw41101

If you are really hacked off with VM and you desperately wish to leave then (hang on a minute), I'll hold the door open for you.

Si thee.

freckles · 10-03-2007, 23:41

I managed to cancel Virgin today by phoning 150 and evenually getting the cancellation ofice. After waiting on the phone for 53 minutes and 11 seconds I finally got to speak to a human being. She did try to pursade me to stay but my mind was made up.

So, just keep hanging on the telephone.

11-03-2007, 00:12

Quote:

Originally Posted by freckles

I managed to cancel Virgin today by phoning 150 and evenually getting the cancellation ofice. After waiting on the phone for 53 minutes and 11 seconds I finally got to speak to a human being. She did try to pursade me to stay but my mind was made up.

So, just keep hanging on the telephone.

How sad is it that you timed it to the second

AndyCambs · 11-03-2007, 02:54

That's really strange - everytime I've called CS about things, it's been no more than five minutes.

colin-bennett · 11-03-2007, 07:18

Quote:

Originally Posted by freckles

Wel I jumped ship today and it was seemless, easy and manned by extemly polite and helpfull staff.. By next week I will be able to watch the programmes of my choice at a much cheaper price.

It is very sad that it has come to this , but at the end of the day, the customer is always right.

Much cheaper ???
Nice if you could quantify this

**Hugh** · 11-03-2007, 15:00

Quote:

Originally Posted by freckles

Wel I jumped ship today and it was seemless, easy and manned by extemly polite and helpfull staff.. By next week I will be able to watch the programmes of my choice at a much cheaper price.

It is very sad that it has come to this , but at the end of the day, the customer is always right.

Quote:

Originally Posted by foreverwar

That, apparently, wasn't true in the relationship between Sky and Virgin Media

Quote:

Originally Posted by NTLVictim

Very true, but on the lines of the old rhyme, who does what to whom, and when?

Supplier = Sky
Customer = Virgin Media

How much simpler could it be?

cable man · 11-03-2007, 19:40

hey guys im new to this too but i needed to say this if you read wot vigin media have put on your teles you will see it was not vigins fault it was down too sky they pulled the plug i dont blame neone for wanting to pull there own plug but virgin media is not to blame for all of this it is sky aswell

AlanTH · 11-03-2007, 22:03

That's really strange - everytime I've called CS about things, it's been no more than five minutes.

Thats because your a happy Virgin Media Customer, they can sense on the phone if your annoyed at them and leave you on hold. Last time I phoned them I was left on hold for 57 mins then I disconnected, the Only customer services that come close to virgin Media was Tiny Computers I was left on hold once 3 hours while trying in Vein to get the money back for my Daughter's PC no luck there. So if am I am kept waiting over a certian time on phone now I dissconect.

Supplier = Sky
Customer = Virgin Media

How much simpler could it be?
__________________
Supplier = Virgin
Customer = me Service ****e thats how simple it is.

andygrif · 11-03-2007, 22:52

Quote:

Originally Posted by Bill C

How sad is it that you timed it to the second

I guess there's nothing much else to do whilst you're hanging on the phone for almost an hour.

And the profileration of phones these days with a minutes and seconds timer on does kind work against those that like to keep their customers on-hold for too long.