Only 100 Customers/Day Leaving VM

Originally Posted by VirginMediaSucks

Yeah I guess "VirginMediaSucks" is a clue. Before this fiasco I might have registered as "NTLisPrettyGood".



I'd sooner not. I'd sooner Virgin Media offered me the choice of viewing what *I* would like, but they seem desperate to scrape an extra quid a month profit out of me.



It's not an assumption, it's an assertion. Are you a lawyer? Nope, didn't think so... fanboi.

Unfortunately i am no longer allowed to call you by your real name but i am sure the long term helpful members of this forum will know and understand what i am talking about.

Is there a device close to you designed to convey people over water ?.

[Downloads]

Originally Posted by LostintheNW

Oh and did i forget to mention i covered this in my contract law part of my course which appears to have got me a job as a lawyer

I couldn't have written a funny script any better than your ending. Don't you hate it when someone tries to make a point making you look stupid and then is proven incorrect and looks even more stupid themselves.

Back on topic anyway, it's all irrelevant, they aren't going to lose enough customers now. I bet if they thought this was going to be the outcome they woulda dropped the channels ages ago. I was beginning to think a deal mighta been possible, but now Virgin would offer less money than they offered to Sky 2 weeks ago, a deal now looks very unlikely.

[AndyCambs]

Originally Posted by foreverwar

vms, you missed a bit out......

"OCF in the fourth quarter has been negatively impacted by £19.1m of implementation costs relating to the merger with Telewest (Q3-06: £14.2m), £5.0m of rebrand expenses (Q3-06: £0m) and £2.3m of legal and professional costs related to M&A activity (Q3-06: £0m)."

So that would be another £26.4m of profits that were offset as merger costs.

ps - love your caveat at the bottom of your web page -
"Note to lawyers: I am very well aware of WIPO regulations and trademark laws so please don't send any pointless threatening letters."

Very true - most companies will want to assign as much allowable expenses against profits to reduce taxation to the minimum.

[rogerdraig]

it all depends on a number of things including how accurate the information given to the article is that could be on top of the usual amount as well couldnt it


from my experience with retentions yesterday they are pretty desperate to keep you what ever the cost

i was offered some excellent deals which i would have snapped up if sky 1 was there lol

they did manage to keep me for BB at £10 per month

edit ( i wonder if i would count as lost or not lol )

they were also trying to push the idea that if i kept them on it was likely we would get the other channels back as according to the very nice sounding girl they were still trying to get them back

but after today wit two kids moaning they couldnt see their shows we have sky coming Wednesday

also bear in mind a lot were put off by the statements that they couldnt get out of contract

a few of my friends are off to phone now after reading the latest on that

[etccarmageddon]

perhaps it's only 100 a day due to the limit of staff available to take calls - last time I rang it took 30 mins to get through to retentions. that was before the sky one 'loss'.

Took me 7 minutes on the Monday 26th Feb; V+ box delivered Wednesday 28th Feb.

Phone call took about 10-15 minutes to agree a deal - if that was an average, 4 calls an hour, 28 calls per CSR per day, they must only have 4 staff taking calls.........

[Downloads]

Originally Posted by etccarmageddon

perhaps it's only 100 a day due to the limit of staff available to take calls - last time I rang it took 30 mins to get through to retentions. that was before the sky one 'loss'.

Must be cause it was retentions you were trying to get through to i reckon, prior to Sky One being removed the average pickup time by CS was under 5 minutes wasn't it?

Can people just ask to speak to retentions? Or is there 2 different internal queues? One for CS and one for Retentions?

[rogerdraig]

took me 45 to get through


sigh

[concepttwenty20]

ntl only netted about 22000 net customers last year

[fork me]

Originally Posted by pachelbel

according to Sunday Telegraph article only 100 customers/day are leaving VM. See link below.



http://www.telegraph.co.uk/money/mai...cnvirgin04.xml

It's early yet. People still don't know for certain whether we'll get the channels back. Also, sorting out BT phonelines and getting Sky installed takes time, especially if you're at work all day and need to wait to get time off.

Fork Me

[VirginMediaSucks]

Originally Posted by LostintheNW

Fanboi? care to grow up and are you quite sure I am not a lawyer?

Sorry but if you subscribed to Virgin for this one channel then that actually makes you pretty sad.

I am the customer. My motivation for subscribing to Virgin Media are my own.

And the truth of the fact is, that the removal of one channel does not constitute a huge change in the services you are recieving. If virgin suddenly decided to drop the tv service say, then this is a change for which you can canel without any penalty payment. Oh and did i forget to mention i covered this in my contract law part of my course which appears to have got me a job as a lawyer

Can you let me know the name of the law firm that employs you (if any) so that I can be sure to give them a wide berth?

Let me explain it to you in simple terms - Virgin Media has already admitted that the removal of the Sky basics package adversely impacts their TV-only offering, because it has conceded that these subscribers can opt out of their contract without penalty. This is an admission that the TV service they provide is no longer as advertised, and for almost all subscribers the TV component is either the largest part of their subscription or forms a substantial part of it. Therefore, those people who subscribe to a package where the TV component forms a major part should also be treated in the same way

btw LostintheNW, the Judge or the magistrates sit at the *front* of the court. Try to remember that when you're making a statement.

---------- Post added at 21:50 ---------- Previous post was at 21:50 ----------

Originally Posted by Bill C

Unfortunately i am no longer allowed to call you by your real name but i am sure the long term helpful members of this forum will know and understand what i am talking about.

Is there a device close to you designed to convey people over water ?.

Yes.

[AndyCambs]

Contract lawyers wouldn't necessarily go to magistrates court....

[Downloads]

Originally Posted by fork me

It's early yet. People still don't know for certain whether we'll get the channels back. Also, sorting out BT phonelines and getting Sky installed takes time, especially if you're at work all day and need to wait to get time off.

Fork Me

In situations such as this though, there isn't going to be a rise now unless we were to believe that retentions could only handle 100 cancellations a day. It will deffinitely drop off from where we are now. If you believe that most cancellations would happen within the first couple of weeks then a normal curve of distribution would suggest we are at the peak atm.

[AndyCambs]

I wonder what Sky's current churn rate is???

[VirginMediaSucks]

Originally Posted by fork me

It's early yet. People still don't know for certain whether we'll get the channels back. Also, sorting out BT phonelines and getting Sky installed takes time, especially if you're at work all day and need to wait to get time off.

Indeed, switching is a PITA and I'm interested to see if Virgin Media and Sky can stop behaving like three year olds and get this thing sorted out. But judging by the latest round of VM statements this is very unlikely.