Only 100 Customers/Day Leaving VM

[Andrex]

Originally Posted by foreverwar

100 per day leaving = 5%
100 x 20 (5% x 20 = 100% of calls per day) = 2000 calls per day, 1900 staying, 100 leaving.
2000 calls per day x 30 (days in month) = 60k customers ringing, not 285k

Er, woops. My best GCSE is in Maths, too...

[GuestUK]

Originally Posted by Tod

It is not going to hits its target. The amount of people leaving Virgin will be going down from this point onwards, not go up any more.

I'm not certain about that - there seem to be a lot of people who are hoping it will blow over and resolve, hoping it'll get sorted soon and we will get past this situation. If that's not the case, the numbers may increase, rather than decrease, if it becomes more and more clear that is not going to happen. As a current Virgin Media (ex NTL) analogue customer myself, I was hoping to upgrade to Virgin digital a few weeks ago, although I must admit that as a Sky One viewer myself, it has made that decision harder for me, especially when it'd cost me slightly less to go Sky than Virgin and maintain the channels I watch, and still get Sky one too, but I would like and prefer to stay with Virgin, so I'm just watching and hoping for the best for now, but that may change (even though I don't really want it to - there's not much I watch on television, hence why I'm still on analgoue now, but unfortunately, Sky One consisted of over half of my viewing).

[starsailor123uk]

Originally Posted by etccarmageddon

or 50k customers a year - probably a sustainable loss.

Good Maths But flawed

Any desertions are likely to be high in the early days especially if it relates to a Sky 1 Issue. It may be lower than normal given the retention deals and problems in getting through. Any one who is really likely to leave (rather than saying it or just seeking a deal) will do so by the end of the month. if the current trend continues it could be between 5 and 10 thousand which is a lot less than sky need to justify their decision to their shareholders and the media

It could go one of three ways

a) Sky decide that they want to try and kill off competition totally now which is unlikely due to problems related to competition authorities and what they might want is more than is currently at risk ( remember the govt is already worried that the digital switchover is likely to cause significant problems with poor reception and in some areas potential loss of reception as they take down the old masts and replace with new facilites

b) Sky go running back to the table and offer a better deal ( probably just as unlikely given the bad blood of the last two weeks)

or

C) The NCC issue their supercomplaint. The resolution is arbitration with sky hoping that the arbitration deals only with the sky basics package rather than full renegotiation wanted by VM.

Likely to result in the deal VM probably wanted at first a little increase for more channels and potentially HD Services but both sides can claim victory!

[colin-bennett]

Originally Posted by Kevin.Beaumont

Er, woops. My best GCSE is in Maths, too...

100/day lost ??
First off who are they lost to. Not necessarly sky.
Secondly, virgin media may recruit more than 100 new custmers per day so a net gain.
Is the comment ; 100/day or 100 more per day than is normal at this time of year..
Sky may have a churn which far exceeds 100/day. I think this data my be very difficult to extract from Sky.
Some one here my be able to advise us of the churn Sky have at this time of year.
Would be intersting to know

[VirginMediaSucks]

VM lost 37,000+ customers in Q4 2006 (source: http://news.bbc.co.uk/1/hi/business/6405549.stm). That's 406 customers per day.

To say that the loss rate is down to 100 per day now after the Sky basics fiasco frankly doesn't seem to make sense.

In Q4 2006, VM made just £9.2m on revenues of £1018.6m (source http://library.corporate-ir.net/libr...ssRelease.pdf). That's a profit margin of 0.9% which is extremely poor. Virgin will save just £30m annually on the loss of Sky basics, but you can see how fragile their bottom line is.

Despite this, Virgin Media's share price is holding up fairly well (see http://finance.google.com/finance?q=VMED). However, they are listed in New York and I do wonder just how well their investors know the UK market.

Keep an eye on that share price. I have a feeling that it's going to make a sharp turn downwards quite soon.

Originally Posted by VirginMediaSucks

(source: http://news.bbc.co.uk/1/hi/business/6405549.stm).

http://library.corporate-ir.net/library/13/135/135485/items/233391/FINALVM_Q406_PressRelease.pdf).

These two links don't work.

[Downloads]

Originally Posted by VirginMediaSucks

VM lost 37,000+ customers in Q4 2006 (source: http://news.bbc.co.uk/1/hi/business/6405549.stm). That's 406 customers per day.

To say that the loss rate is down to 100 per day now after the Sky basics fiasco frankly doesn't seem to make sense.

In Q4 2006, VM made just £9.2m on revenues of £1018.6m (source http://library.corporate-ir.net/libr...ssRelease.pdf). That's a profit margin of 0.9% which is extremely poor. Virgin will save just £30m annually on the loss of Sky basics, but you can see how fragile their bottom line is.

Despite this, Virgin Media's share price is holding up fairly well (see http://finance.google.com/finance?q=VMED). However, they are listed in New York and I do wonder just how well their investors know the UK market.

Keep an eye on that share price. I have a feeling that it's going to make a sharp turn downwards quite soon.

Knowing the history of NTL, turning a profit now is good news for Virgin, how long have they spent losing money. They've spent money before losing lots. Making a small profit for them isn't fragile at all.

[LostintheNW]

Originally Posted by VirginMediaSucks

VM lost 37,000+ customers in Q4 2006 (source: http://news.bbc.co.uk/1/hi/business/6405549.stm). That's 406 customers per day.

To say that the loss rate is down to 100 per day now after the Sky basics fiasco frankly doesn't seem to make sense.

In Q4 2006, VM made just £9.2m on revenues of £1018.6m (source http://library.corporate-ir.net/libr...ssRelease.pdf). That's a profit margin of 0.9% which is extremely poor. Virgin will save just £30m annually on the loss of Sky basics, but you can see how fragile their bottom line is.

Despite this, Virgin Media's share price is holding up fairly well (see http://finance.google.com/finance?q=VMED). However, they are listed in New York and I do wonder just how well their investors know the UK market.

Keep an eye on that share price. I have a feeling that it's going to make a sharp turn downwards quite soon.

Why excactly are you posting on this site? its obvious that you seem to hink Virgin are crap and are to blame for all this, meanwhile sky are oh so innocent and provide an amazing service.

Do us a favour and run along to murdoch will you and ask him when you are getting your Sky+ box with 3 tuners and HD support all in one, that you dont need to pay for, that is replaced for free if it breaks. Also ask him when you are getting your 20mb broadband and vod that works like a dvd player.

---------- Post added at 19:25 ---------- Previous post was at 19:23 ----------

Originally Posted by VirginMediaSucks

VM lost 37,000+ customers in Q4 2006 (source: http://news.bbc.co.uk/1/hi/business/6405549.stm). That's 406 customers per day.

To say that the loss rate is down to 100 per day now after the Sky basics fiasco frankly doesn't seem to make sense.

In Q4 2006, VM made just £9.2m on revenues of £1018.6m (source http://library.corporate-ir.net/libr...ssRelease.pdf). That's a profit margin of 0.9% which is extremely poor. Virgin will save just £30m annually on the loss of Sky basics, but you can see how fragile their bottom line is.

Despite this, Virgin Media's share price is holding up fairly well (see http://finance.google.com/finance?q=VMED). However, they are listed in New York and I do wonder just how well their investors know the UK market.

Keep an eye on that share price. I have a feeling that it's going to make a sharp turn downwards quite soon.

By the way the link in your sig...that site needs changing, the removal of sky one is not a fundamental change in the service anyone is receiving. I suggest you read up on contract law before you start making assumptions like that

vms, you missed a bit out......

"OCF in the fourth quarter has been negatively impacted by £19.1m of implementation costs relating to the merger with Telewest (Q3-06: £14.2m), £5.0m of rebrand expenses (Q3-06: £0m) and £2.3m of legal and professional costs related to M&A activity (Q3-06: £0m)."

So that would be another £26.4m of profits that were offset as merger costs.

ps - love your caveat at the bottom of your web page -
"Note to lawyers: I am very well aware of WIPO regulations and trademark laws so please don't send any pointless threatening letters."

[starsailor123uk]

Originally Posted by VirginMediaSucks

VM lost 37,000+ customers in Q4 2006 (source: http://news.bbc.co.uk/1/hi/business/6405549.stm). That's 406 customers per day.

To say that the loss rate is down to 100 per day now after the Sky basics fiasco frankly doesn't seem to make sense.

In Q4 2006, VM made just £9.2m on revenues of £1018.6m (source http://library.corporate-ir.net/libr...ssRelease.pdf). That's a profit margin of 0.9% which is extremely poor. Virgin will save just £30m annually on the loss of Sky basics, but you can see how fragile their bottom line is.

Despite this, Virgin Media's share price is holding up fairly well (see http://finance.google.com/finance?q=VMED). However, they are listed in New York and I do wonder just how well their investors know the UK market.

Keep an eye on that share price. I have a feeling that it's going to make a sharp turn downwards quite soon.

All That is correct if you choose to pick the bad points

Customers Lost in Quarter 37,000

Revenue Generating Units (Customers Services Purchased)

TV 38,500 Increase
BB 78,100 Increase ( against a backdrop of everyone else giving it away with a can of coke!)
Telephone
Phone 64,500 Down

The movement in lost customer is in the phone line element primarily and probably made up of a lot of people shifting phone lines back to BT or using Skype

The issue in this case is TV subscriber so make your point relevant

[dranny69]

Originally Posted by LostintheNW

Why excactly are you posting on this site? its obvious that you seem to hink Virgin are crap and are to blame for all this, meanwhile sky are oh so innocent and provide an amazing service.

Do us a favour and run along to murdoch will you and ask him when you are getting your Sky+ box with 3 tuners and HD support all in one, that you dont need to pay for, that is replaced for free if it breaks. Also ask him when you are getting your 20mb broadband and vod that works like a dvd player.

---------- Post added at 19:25 ---------- Previous post was at 19:23 ----------



By the way the link in your sig...that site needs changing, the removal of sky one is not a fundamental change in the service anyone is receiving. I suggest you read up on contract law before you start making assumptions like that

[VirginMediaSucks]

Originally Posted by LostintheNW

Why excactly are you posting on this site? its obvious that you seem to hink Virgin are crap and are to blame for all this, meanwhile sky are oh so innocent and provide an amazing service.

Yeah I guess "VirginMediaSucks" is a clue. Before this fiasco I might have registered as "NTLisPrettyGood".

Do us a favour and run along to murdoch will you and ask him when you are getting your Sky+ box with 3 tuners and HD support all in one, that you dont need to pay for, that is replaced for free if it breaks. Also ask him when you are getting your 20mb broadband and vod that works like a dvd player.

I'd sooner not. I'd sooner Virgin Media offered me the choice of viewing what *I* would like, but they seem desperate to scrape an extra quid a month profit out of me.

By the way the link in your sig...that site needs changing, the removal of sky one is not a fundamental change in the service anyone is receiving. I suggest you read up on contract law before you start making assumptions like that

It's not an assumption, it's an assertion. Are you a lawyer? Nope, didn't think so... fanboi.

[Downloads]

Originally Posted by starsailor123uk

All That is correct if you choose to pick the bad points

Customers Lost in Quarter 37,000

Revenue Generating Units (Customers Services Purchased)

TV 38,500 Increase
BB 78,100 Increase ( against a backdrop of everyone else giving it away with a can of coke!)
Telephone
Phone 64,500 Down

The movement in lost customer is in the phone line element primarily and probably made up of a lot of people shifting phone lines back to BT or using Skype

The issue in this case is TV subscriber so make your point relevant

Yup, thats why 37k customers leaving didn't even register on their 'oh no we are worried' scale. It barely affected them.

Originally Posted by LostintheNW

Why excactly are you posting on this site? its obvious that you seem to hink Virgin are crap and are to blame for all this, meanwhile sky are oh so innocent and provide an amazing service.

Do us a favour and run along to murdoch will you and ask him when you are getting your Sky+ box with 3 tuners and HD support all in one, that you dont need to pay for, that is replaced for free if it breaks. Also ask him when you are getting your 20mb broadband and vod that works like a dvd player.

---------- Post added at 19:25 ---------- Previous post was at 19:23 ----------



By the way the link in your sig...that site needs changing, the removal of sky one is not a fundamental change in the service anyone is receiving. I suggest you read up on contract law before you start making assumptions like that

Excellent post. Cool and educated, Unlike some of the Sky rants and fan boy post's we are having to endure at the moment.

Its amazing how all these fan boys turn up to rant instead of posting helpful advice and information,

Help of course is still available from the long term members who are here to help and not just Rant on and on and on. It's starting to get boring now and very very repetitive.

So for you fan boys of Sky please say something helpful or sod off and rant somewhere else where they have a lower IQ on the same level to that of your posts

[LostintheNW]

Originally Posted by VirginMediaSucks

Yeah I guess "VirginMediaSucks" is a clue. Before this fiasco I might have registered as "NTLisPrettyGood".



I'd sooner not. I'd sooner Virgin Media offered me the choice of viewing what *I* would like, but they seem desperate to scrape an extra quid a month profit out of me.



It's not an assumption, it's an assertion. Are you a lawyer? Nope, didn't think so... fanboi.

Fanboi? care to grow up and are you quite sure I am not a lawyer?

Sorry but if you subscribed to Virgin for this one channel then that actually makes you pretty sad, given the amount of channels that are available, Sky one did not make up 100% of the subscription amount charged to each customer, so why you think you are entitled to a discount is beyond me, and what do you mean they are making extra profit out of you, all because they removed one channel? Pathetic

And the truth of the fact is, that the removal of one channel does not constitute a huge change in the services you are recieving. If virgin suddenly decided to drop the tv service say, then this is a change for which you can canel without any penalty payment. Oh and did i forget to mention i covered this in my contract law part of my course which appears to have got me a job as a lawyer