Only 100 Customers/Day Leaving VM

Originally Posted by VirginMediaSucks

I seriously doubt the figures of 100 per day bearing in mind that the reports are that the telephone lines are exceptionally busy.. what are people calling for.. to say "thanks for replacing my first run TV series with more repeats"?

Don't forget, customer retention is busy discounting subscriptions very heavily which will make a serious dent in profitability. Good. Perhaps Virgin Media will learn not to be so arrogant when it sees the mess it has created.

I think you will find the phones are busy with people ringing up to get a "good deal".

I don't think that VM alone take all the blame for this fiasco, do you? (or wouldn't it suit your agenda to accept it takes two to tango?).

[Carl J]

Originally Posted by foreverwar

I think you will find the phones are busy with people ringing up to get a "good deal".

I don't think that VM alone take all the blame for this fiasco, do you? (or wouldn't it suit your agenda to accept it takes two to tango?).

Probably fair to say that works fine for Sky as well, people doing this will knock a little off the profits.

Doesn't really work with the 'We don't need Sky' line that VM are merrily peddling though. Need, no, but clearly it's taking its' toll on both sides.

[colin-bennett]

Originally Posted by VirginMediaSucks

I seriously doubt the figures of 100 per day bearing in mind that the reports are that the telephone lines are exceptionally busy.. what are people calling for.. to say "thanks for replacing my first run TV series with more repeats"?

Don't forget, customer retention is busy discounting subscriptions very heavily which will make a serious dent in profitability. Good. Perhaps Virgin Media will learn not to be so arrogant when it sees the mess it has created.

WoW
I thought I was joining a forum for debating issues relating to virgin media.
If any one is as unhappy as the above post surely the answer is to go to another provider.

Originally Posted by colin-bennett

WoW
I thought I was joining a forum for debating issues relating to virgin media.
If any one is as unhappy as the above post surely the answer is to go to another provider.

Yes it may seem that way...But there area lot of aggrieved Customers of VM whom feel pardonably annoyed by Sky's usual dubious business practices who need to vent.What is making things worse is the Sky trolls hellbent of keeping up the anguish and rubbing noses in Sky's messing about.Hopefully,eventually things will settle down and the sky trolls will get bored.

Though I notice Mick is a bit on the warpath and we have some banned people and amended threads so maybe things will settle down faster.

It would also help if new members would stop starting brand new threads about the issue and just post to the pretty high number of Sky v VM type threads already started.

Off to do some ironing.

[rogerdraig]

the offers on retentions are good enough from my experience to keep virgin and have sky at same time

but that means virgin isn't saving as much as it thought


was offered the 3 for 30 plus the family pack for £20

but i dont want even more boxes so opted for BB at £10

[Stuart]

Originally Posted by VirginMediaSucks

I seriously doubt the figures of 100 per day bearing in mind that the reports are that the telephone lines are exceptionally busy.. what are people calling for.. to say "thanks for replacing my first run TV series with more repeats"?

Don't forget, customer retention is busy discounting subscriptions very heavily which will make a serious dent in profitability. Good. Perhaps Virgin Media will learn not to be so arrogant when it sees the mess it has created.

You don't know who created this mess. Unless you happened to present at the negotiations that broke down? I'm pretty sure you weren't.

[sav112]

In my case I've not left but dropped the Tv and phone and kept the BB. How many are doing this, I moved only my TV to Sky.

[Downloads]

This is quite funny, shows i was 100$ right? 20% not even close and won't be, i thought it would be nearer 5% and it's not even going to be that. This will be a big success for Virgin if it stays at 100s/1000s and not 10s/100s of thousand. Round One to Virgin deffinitely.

[AndyCambs]

Originally Posted by colin-bennett

WoW
I thought I was joining a forum for debating issues relating to virgin media.
If any one is as unhappy as the above post surely the answer is to go to another provider.

I think a name like Virginmediasucks indicates a preference?

---------- Post added at 17:24 ---------- Previous post was at 17:24 ----------

Originally Posted by sav112

In my case I've not left but dropped the Tv and phone and kept the BB. How many are doing this, I moved only my TV to Sky.

Gosh another posting from you telling us this?
Sorted out the phone line problem yet?

[Andrex]

100 customers a day are leaving, but the other 95% of them are being saved with retention deals according to that link.

So I make that 9500 customers a day ringing up and asking to cancel. In a month that's 285k customers.

[AndyCambs]

Originally Posted by Kevin.Beaumont

100 customers a day are leaving, but the other 95% of them are being saved with retention deals according to that link.

So I make that 9500 customers a month ringing up and asking to cancel. In a month that's 285k customers.

And that's credible?

[Andrex]

Credible in what way? I'm going from the figures Virgin Media have provided.

Originally Posted by Kevin.Beaumont

100 customers a day are leaving, but the other 95% of them are being saved with retention deals according to that link.

So I make that 9500 customers a day ringing up and asking to cancel. In a month that's 285k customers.

Originally Posted by AndyCambs

And that's credible?

Originally Posted by Kevin.Beaumont

Credible in what way? I'm going from the figures Virgin Media have provided.

100 per day leaving = 5%
100 x 20 (5% x 20 = 100% of calls per day) = 2000 calls per day, 1900 staying, 100 leaving.
2000 calls per day x 30 (days in month) = 60k customers ringing, not 285k

btw, the first couple of days will always be busiest, so 60k in a month is probably worst possible case.

[Morden]

Or it could be customers ringing up, just to see if they can get a better deal at the moment.

I supose if any time is a good time to get a deal on your package then this is.

Cant fault anyone for doing this.

[sav112]

Originally Posted by AndyCambs

Sorted out the phone line problem yet?

Sorted Bt line free upstairs! just found out! Sent an e-mail and they called now thats service!