Any official numbers yet

[Downloads]

Originally Posted by smelly-finger

I was just curious since i found it difficult to get through to CS I figured they must of been swamped with people wanting to do the same thing.

Example (VERY ROUGH NUMBERS)

100 CS advisors working 10 hours with say an average of 10 mins per call thats 6 disconnects per hour per advisor. Thats 600 per hour and 6000 for the day.

We pay
£22.50 for phone
£18.00 for BB
£25.50 for TV (sky sports)

A total of £66.50 before phone calls (or the wife using the interactive service to enter the channel 5 comps)

If everybody that left was on the same package thats a whopping £399,000.00 per month !!! thats £4,788,000 per year !!!

I know these numbers aren't correct but can Virgin really afford anything in this region even half the amount is a lot.

To be fair though, the average spend is less than yours and only a quarter of the monthly bill is profit... and it's profit that will wipe out Sky's loss.

Hence they need hundreds of thousands of customers to swap over to cover it. I think someone else said on another thread that's a Sky customer's average spend is £40.

£875mil profit for the last financial year divided by 8mil customers = Rounded up £120. Thats £10 profit per customer per month. (I know its crude but there are factors on both sides which can make it higher and lower)

60mil loss divided by £120 profit per customer = 500,000 customers need to swap.

Calculations are very crude, but i would be prepared to drop the figure by 100k of customers just to make people happy.

Any takers for 400k of customers swapping?

Of course Virgin would be on their rear ends if this did happen, but in a single quarter it didn't affect them when 37k left, it will need a huge amount to make a serious impact on them.

[rogerdraig]

Originally Posted by Mick

The problem with that is, under a monopoly status - there is no competition - you cannot get those brand of beans anywhere else. This is the current situation with Sky - they are setting out their stall so they can eventually create a monopoly.

I've said it before and I'll say it again, less or no competition at all, is bad news for the consumer.

the only real way though to get competition for this market would be to make all platforms carry all channels then you just pick who you pay your money to

Originally Posted by rogermevans

the only real way though to get competition for this market would be to make all platforms carry all channels then you just pick who you pay your money to

Well that's the general idea of it, it just appears though Sky doesn't want it to be this way.