Just Got V+

DJ Dave · 01-03-2007, 17:19

Hiya, just Had V+ installed and it looks great so far, all the channels are working but the V+ stuff says call 150 so I rang them and she said it takes 24 hours for it to send the V+ record etc down the box. Is this true or do I need to talk to someone else?

smiley20 · 01-03-2007, 17:24

Dave, mine was working right away. Started recording stuff about 2 hours after the install. Maybe I was just lucky

virginmedia · 01-03-2007, 17:24

Hello great to hear your V+ install went well hopefully someone will come along and asist you with your V+ recording features!!!

John

austin · 01-03-2007, 18:01

my recording was working before the installer left get back on the blower mate

DJ Dave · 01-03-2007, 18:01

I have just been told It's the box, but reading on here I don't think it is, am getting a message with 2001 to quote, they said they will send someone out wednesday.

kejaha · 01-03-2007, 20:35

Mine was all working too when the engineer left yesterday. But when I switched on this morning the box had frozen, so phoned CS and they told me to switch off and back on, which did the trick. I asked him why my volume control and mute didnt work so he is sending me a new set of buttons, did I read somewhere that this is a common fault? Also in settings I tried to switch on the bit where it allows your tv to switch on in av1, but as soon as I have saved the setting and gone back into it, it has returned to off, CS didnt know, does anyone here know about that function?

DJ Dave · 01-03-2007, 20:51

They said the box is broken, so they will send someone out on Wednesday.

concepttwenty20 · 01-03-2007, 21:27

some issues on interactive

Web-Junkie · 02-03-2007, 02:32

Does the V+ box work with ordinary TV's with SCART sockets? Mines just a plain old 22" Phillips TV with a SCART socket and never thought whether it would be compatable!

Install is set for 15th March so plenty of time to cancel if it's not

clayts · 02-03-2007, 06:00

Yes, V+ works with SCART

---------- Post added at 05:00 ---------- Previous post was at 04:59 ----------

Quote:

Originally Posted by DJ Dave

They said the box is broken, so they will send someone out on Wednesday.

It's nothing an engineer can fix. It sounds as if they haven't activated the right box at the CS end - they need to send the signal to the right card. I assume you had your old box moved, right ? Chances are they have sent the V+ signal to the old box. Get on the blower to them again and ask to speak to the V+ team in Wales.

jackie105 · 02-03-2007, 09:34

My V+ install was yesterday and it is blooming FAB!!!!
Install guy was great and the record function worked straight away.

ajam · 02-03-2007, 09:54

Quote:

Originally Posted by kejaha

Mine was all working too when the engineer left yesterday. But when I switched on this morning the box had frozen, so phoned CS and they told me to switch off and back on, which did the trick. I asked him why my volume control and mute didnt work so he is sending me a new set of buttons, did I read somewhere that this is a common fault? Also in settings I tried to switch on the bit where it allows your tv to switch on in av1, but as soon as I have saved the setting and gone back into it, it has returned to off, CS didnt know, does anyone here know about that function?

you have to configure your remote control to the code for your tv to use the volume control. go to help and information from the home page and follow instructions

Web-Junkie · 02-03-2007, 12:12

Quote:

Originally Posted by clayts

Yes, V+ works with SCART

Thanks clayts, was a bit worried for a minute

Murk · 02-03-2007, 12:48

Quote:

Originally Posted by clayts

Yes, V+ works with SCART

---------- Post added at 05:00 ---------- Previous post was at 04:59 ----------

It's nothing an engineer can fix. It sounds as if they haven't activated the right box at the CS end - they need to send the signal to the right card. I assume you had your old box moved, right ? Chances are they have sent the V+ signal to the old box. Get on the blower to them again and ask to speak to the V+ team in Wales.

Yes thats right because i had the exact same problem when i had my V+ box installed on Tuesday and the engineer came and just before he arrived it said on the screen your V+ has been activated or something similar, and he turned up and said it was a problem their end because it was not sending the right signal

DJ Dave · 02-03-2007, 14:01

Thanks guys, got through to a guy in wales and we had it working in seconds. I think half of Virgin Media need re training.