Im not racist, but....

[ian1969uk]

I titled the thread that becaue, if I had just said I didn't want to speak to call centres in India becaue I couldn't understand them and vice versa, you have responded by saying I was racist.

[REM]

I think most people have missed the point. it is certainly NOT a skin colour or race thing.

It is a culture thing. A UK call centre manned 100% by British born Indians would not be a problem. It is the fact that these Indian call centres are manned by people who have not set foot out of their own town and have a VERY rudimentary knowledge of our country and our ways that cause the problems.

We have to explain every little detail to them where as an English born person (be they of Indian, Chinese, Jamaican, Polish, German or whatever parentage) who's lived here all their lives would know what we meant without trying to explain.

But on a language point, who teaches them? I'm sure they are taught by other Indians who speak English. It's like Chinese whispers. One teaches another then he teaches another. Eventually the language gets corrupted and it's like trying to understand a bad speech synthesizer.

Yes they might be trained the same as UK based CS people but what about the 20+ years in the field training, eating bacon sandwiches and holidaying in Bognor and fighting at football matches. That is as necessary at the tech stuff. Without that they are just robots.

[RXP]

Could be worse, Call Centre could be in China!

[paul11974]

a english company that offers tv for english people so we deserve to be able to call a english speaking call centre that understand what services that the company offers and how to comunicate in basic english.


to sum it up i lost my tv service on saturday night and was put through to india and all she was concerned about was will dee driiiver deed a perkin parmittte

[accessjunky]

I agree that being able to communicate verbally is a basic requirement for a call centre operator but criticising someone for poor verbal English is a bit rich when some of the written English in the forum is so poor.

I know it's considered impolite to point out poor grammar or spelling in a forum environment and typos, informal style and quick posts aren't an issue but those in glass houses shouldn't throw stones. If they must then it would be worth using the spell checker - although that wouldn't pick up their/there type errors.

Just being too picky, probably!

Must get a life!

[TheDaddy]

Originally Posted by accessjunky

I agree that being able to communicate verbally is a basic requirement for a call centre operator but criticising someone for poor verbal English is a bit rich when some of the written English in the forum is so poor.

I know it's considered impolite to point out poor grammar or spelling in a forum environment and typos, informal style and quick posts aren't an issue but those in glass houses shouldn't throw stones. If they must then it would be worth using the spell checker - although that wouldn't pick up their/there type errors.

Just being too picky, probably!

Must get a life!

I am sure no one gets paid on this site for the content of their post's, companies and their employees are being paid to provide a service and if they lack the skills to provide that service they are failing the customer

Originally Posted by TheDaddy

I am sure no one gets paid on this site for the content of their post's, companies and their employees are being paid to provide a service and if they lack the skills to provide that service they are failing the customer

OR

if they are not given the skills/training by the employer, who doesn't check that the employee is capable/understandable, the employer is failing the customer (imho).

[c1rcle]

Originally Posted by Wicked_and_Crazy

Are you prepared to pay more to fund it?

Seems to me I pay more now than when the call centres were here in the UK so why not bring them back? at least then I might be able to understand the person at the other end of the phone.