Belfast & Glasgow TV Outage - Page 7

gazzadeejay · 24-01-2007, 22:08

Hi im new here...

Im in Belfast with Samsung Box. Still not working message flickering between Ld20 and Ld30 on front of STB, Orange contract is also not working... Gave me time to study some driving theory though as i have test next week.

countbathory · 24-01-2007, 22:13

Man i just wish they'd fix it asap, my wife is driving me nuts, nag nag nag, a woman without her telly is seriously a cruel cruel thing to inflict on any man. WHY NTL WHY!!!!

joeh771@ntlworld · 24-01-2007, 22:17

thats my box working now, cheers for everything guys but om off for an update on bb

Stephen · 24-01-2007, 22:23

Quote:

Originally Posted by countbathory

Man i just wish they'd fix it asap, my wife is driving me nuts, nag nag nag, a woman without her telly is seriously a cruel cruel thing to inflict on any man. WHY NTL WHY!!!!

It really might not have been NTLs fault. I believe some people are now saying its back working again.

It must have been a big problem as I am sure they tried to fix it asap.

Pierre · 24-01-2007, 22:45

Calm down ladies.

Two major cable breaks. Cable from Edinburgh to Glasgow has been damaged by a 3rd party excavating in the road. It is not an easy fix and repair crews have been out all day. Cable is expected to be repaired at 03:00.

2nd cable across the Irish sea has been damaged, possibly by fishing trawlers, this is an even bigger problem and will take even longer to fix.

Some network work arounds have been undertaken, which is why some service has been returned to Glasgow.

Will all be back by 03:00 ish.

A major issue caused in absolutely no way by ntl. ntl have respondedand the guys out there working round the clock to restore service to you sholuld be congratulated not criticised.

ford fairlane · 24-01-2007, 23:24

Quote:

Originally Posted by Pierre

Calm down ladies.

Two major cable breaks. Cable from Edinburgh to Glasgow has been damaged by a 3rd party excavating in the road. It is not an easy fix and repair crews have been out all day. Cable is expected to be repaired at 03:00.

2nd cable across the Irish sea has been damaged, possibly by fishing trawlers, this is an even bigger problem and will take even longer to fix.

Some network work arounds have been undertaken, which is why some service has been returned to Glasgow.

Will all be back by 03:00 ish.

A major issue caused in absolutely no way by ntl. ntl have respondedand the guys out there working round the clock to restore service to you sholuld be congratulated not criticised.

here here very well put sir.

Terry · 24-01-2007, 23:26

Still nothing here in Glengormley just outside Belfast

horlock · 25-01-2007, 04:42

mine is working now !!!
im in belfast btw

TracerTong · 25-01-2007, 05:54

Working here now [Yoker]. Had to rebbot to get it running.

Fingy · 25-01-2007, 06:56

Working here and I know how hard the techs work to fix these things, well done to them!

I personally think its really sad to be going on like it is the end of the world as your telly is not working for what less than 12 hours?

Then you want to phone up and give off at some poor CSR who probably doesn't understand anything about the SDH network (why should they) when the issue wasn't even caused by ntl in the first place? How about taking a few steps back, take a few deep breaths and realise that in the big picture of life no tv for 12 hours isn't really *that* big of an issue.

kenseaton · 25-01-2007, 08:01

Nice to hear someone speaking up for the techs who are fixing the problem, but...

For any ntl customer who doesn't have access to broadband or this forum they would be - and would still be - completely in the dark as to why their TV wasn't working because the ntl helpline was also out.

So no TV and no contact.

And while I can understand the comment about how sad it was for everyone to be treating it like the end of the world let's not forget we're paying a hefty sum for a service that wasn't being provided - and with no explanation.

I got my letter from that nice Sir Richard yesterday and it did look promising, but I'm afraid I was a bit jaundiced when I sat down to watch the Australian tennis and it wasn't there... Fortunately Andy Murray had already been knocked out or I might just have joined those treating it like the end of the world.

Ken
Glasgow

Laudrup1 · 25-01-2007, 10:05

Quote:

Originally Posted by kenseaton

Nice to hear someone speaking up for the techs who are fixing the problem, but...

For any ntl customer who doesn't have access to broadband or this forum they would be - and would still be - completely in the dark as to why their TV wasn't working because the ntl helpline was also out.

So no TV and no contact.

And while I can understand the comment about how sad it was for everyone to be treating it like the end of the world let's not forget we're paying a hefty sum for a service that wasn't being provided - and with no explanation.

I got my letter from that nice Sir Richard yesterday and it did look promising, but I'm afraid I was a bit jaundiced when I sat down to watch the Australian tennis and it wasn't there... Fortunately Andy Murray had already been knocked out or I might just have joined those treating it like the end of the world.

Ken
Glasgow

I absolutely agree with the sentiment of this post. I've been the victim of some of the longest waits on hold to NTL (we're talking over an hour) to get to the bottom of problems.

Their call centres are a joke (no worse than BT's mind) and when there is any sort of problem, their helplines go down too.

For the money they're making, they should offer a better service.

Will be interesting to see whether they offer a refund on the next bill for the loss of service. I'll not be holding my breath.

mackers8923 · 25-01-2007, 11:09

Quote:

Originally Posted by Fingy

Working here and I know how hard the techs work to fix these things, well done to them!

I personally think its really sad to be going on like it is the end of the world as your telly is not working for what less than 12 hours?

Then you want to phone up and give off at some poor CSR who probably doesn't understand anything about the SDH network (why should they) when the issue wasn't even caused by ntl in the first place? How about taking a few steps back, take a few deep breaths and realise that in the big picture of life no tv for 12 hours isn't really *that* big of an issue.

So would you pay a bus driver for a journey, then step off the bus again and start walking? Na don't think so, NTL are paid to provide a service and no doubt when service is broken they claim of the poor sod who broke it in the first place so I think every NTL customer should get on the horn and claim back something for which they had already paid for.

Pierre · 25-01-2007, 11:52

Quote:

Originally Posted by mackers8923

So would you pay a bus driver for a journey, then step off the bus again and start walking? Na don't think so, NTL are paid to provide a service and no doubt when service is broken they claim of the poor sod who broke it in the first place so I think every NTL customer should get on the horn and claim back something for which they had already paid for.

I have no issue if customers wish to claim compensation. ntl:tw have to provide a service,if that service fails then you're entitled.

What I'm against are people winging. The events of yesterday are extremely rare and everything in ntls power was done to restore service asap.

Leesons learnt from this will make their network even more secure.

Fingy · 25-01-2007, 12:01

So you buy a toaster with a 12 month guarantee, 9 months in it breaks, you have to send it off to get fixed/replaced. Once it is fixed/replaced do you claim compensation?

If you break down what you pay purely for televison services for a month, then per day and then half a day, is it worth it? What exactly would you be looking for back?

From what I recall once a fault was reported ntl had X amount of time to fix it before compo started to come in to play. I think it may have been 24 hours.

If someone has an issue which leaves them without service for an unreasonable amount of time I have no issue with compo then, but less than a day... really. Lifes too short.