New Virgin EPG

[Rapid Dr3am]

Originally Posted by stevengray2005

Just saw the advert for Customer services looks like their bringing the hours down and it will now close at 8pm instead of 12midnight and 5pm on Saturday this is in line with BT.

Where did you hear this? No-one told me I'm going home early.

[themelon]

Originally Posted by Captain W

The Sky NOW and NEXT bar gives you access to
* What's on NOW and NEXT for your 50 favourite channels
* The facility to switch on/off subtitles and audio description via the help button
* Synopsis for current programme
* The facility to scan up and down the NOW and NEXT info for channels and the respective start times for up to 6 hours (however the synopsis can only be read for the programme being watched - this is something that is being worked on for - a much anticipated/long running request)
* The messages button to quickly check for email/text messages via sky active
* It also displays if the channel being watched is in HD; if it carries Dolby Digital; if it's broadcast in Widescreen; if it has subtitles; if it's got narrative description and wheather you can record the programme without Macrovision scrambling the picture


From what people report here and on Digital Spy, cable boxes are notorious for taking a while to change channel/give synopsis info/acxtion any request from the remote. So there is a world of difference between Sky and Virgin Media's banner - thankfully Sky's version doesn't take for ever to scroll through what's on the channel your watching (limited to up to 6 hours) and every other channel on the satellite platform.

My box is absolutely fine at doing this and im sure many are: Ntls current Now and Next does the everything I require far better imo, messages etc are unecessary clutter. Synopsis, Subtitles, Audio Description are available by miniguide for all channels where available, info on w/s rating, repeat etc in synopsis.

I think it depends what Sky box you have, the last box I used pretty standard was an Amstrad absolutely crap! The Pace boxes were not much better. Most Sky installs will be done with the cheap boxes unless you request otherwise. So the standard service will be a slow as I experienced.

[stevengray2005]

Originally Posted by Rapid Dr3am

Where did you hear this? No-one told me I'm going home early.

I saw it in the screenshot for the new menus next to the new 0845 454 0000 number.

So what will happen to 0845 142 0000? Will it just go like 0800 953 9000?

[ken]

look good

[quadplay]

The 8am-8pm opening hours are the current ntl hours. I don't believe there's been an annoucement on whether the ntl or Telewest customer service hours will be used long term.

[stevengray2005]

How come ntl are only open to 8pm?

[djscrivo]

Anyone in stoke got this update yet? i like the new catch up layout where u select the day, ntls is really hard to find stuff at the mo.

where do i find these secren shots .as my tvdrive box is still shown the old one

[djscrivo]

Originally Posted by wfkbs

where do i find these secren shots .as my tvdrive box is still shown the old one

on page 1

It's Telewest in disguise , The "Powering up" screen is sligly altered, the progress bar has just changed colours, the search and can banner is SLIGHLY altered with colour change.

[TAZMANUK]

does anyone know when yorkshire region will get the Dulux make over of the EPG?

[djscrivo]

Originally Posted by bluecandylover

It's Telewest in disguise , The "Powering up" screen is sligly altered, the progress bar has just changed colours, the search and can banner is SLIGHLY altered with colour change.

bits of ntl are in there as well

[shy_one]

Originally Posted by jase83

hey all 1st post...

it looks very similar to the current telewest set-up (epg design and layout) but with some decent improvements (i.e elimination of 3 x 3 grid)...

I hope they have improved more of the UI

ps is subtitles accessible form the now/next bar as i've previously heard?

Subtitles are available from the now/next bar (MiniGuide).

See my other post in the thread "Begun, this Virginercation Has [Firmware Review!]" for an explanation to the UI.

Originally Posted by stevengray2005

Just saw the advert for Customer services looks like their bringing the hours down and it will now close at 8pm instead of 12midnight and 5pm on Saturday this is in line with BT.

Quoting from the Virgin media brochure "Hello you" which you should receive with a letter from Richard Branson in a maroon and black envelope through which the address is very difficult to see (I would not be surprised if some are misdelivered) page 4:

We are going to look after you

We're going to be there when you need us

We're working towards delivering amazing service every time. To help us do that, we've recently invested even more in customer service - over £5m in fact. So by the end of March, you'll be able to call us any day of the week, between 8am and midnight (bold print mine). And if you get stuck, or something with your service goes wrong, our technical team will be on hand to help 24 hours a day, 7 days a week.

Michael

---------- Post added at 22:13 ---------- Previous post was at 21:59 ----------

Originally Posted by TAZMANUK

does anyone know when yorkshire region will get the Dulux make over of the EPG?

The software is being trialled in an area for each platform - Coventry (Langley), Ashford (Bromley) and Basildon (Knowsley - Telewest).

I would think that as the launch of Virgin Media is 14th February, that the software would be downloaded to other areas gradually between March and June subject to there being no serious problems with the trial in the pilot areas.

I don't know whether there is a planned roll-out schedule or not. In any case things can change at the last moment. I don't whether you are on Bromley platform but IIRC when CR3 or CR3.1 was scheduled to be released in Leeds in April 2004?, the code was pulled at the last minute because of problems.


Michael

[m.massey]

is the email still on the new virgin epg and a chat &sms , like the old one.

[quadplay]

Yes, the new EPG still allows access to TV Email, an SMS service and a chat service. The last two might be ex-ntl areas only, but I don't think so...