Argh, need some ebay advice!

[Wicked_and_Crazy]

The description was obviously wrong and maybe unknown to you, however you did the decent thing and sent photos of the front and back. If he knew what he was talking about when he bid he wouldnt have bothered. My guess is he wasnt sure, got the watch and took it to a repairer to be told the bad news.

If it were me i'd be saying "sorry you saw the description and the pictures, the pictures would have told you the discrepancy if there was one" He was happy to bid on the item based on the pictures and at the end of the day it works as described so i dont think he has a leg to stand on.

I bought a scanner radio off of ebay a few years back and the seller failed to send the manual, belt clip for the radio and 2 parts of an aerial and ebay said it wasnt materially different to how it was described. Based upon this experience id stand my ground if i were you. At the end of the day he will give you bad feedback but its not your fault

---------- Post added at 22:54 ---------- Previous post was at 22:51 ----------

Originally Posted by AntiSilence

you have the original sales receipt that clearly shows "1967" and the model number which you advertised. You are not at fault in my opinion.

Receipt is menaingless as it doesnt match the watch. Not saying it is but it would be argued as being for another watch unless it has a serial number on it

---------- Post added at 22:55 ---------- Previous post was at 22:54 ----------

Originally Posted by Pia

I'd email him saying as nicely as possible that you don't think a refund needed in these circumstances, but if he gets funny then you could give him a partial refund, he'd appreciate the token gesture and it can go towards the repairs, but don't do it unless you really feel like you should.

Whatever you do dont give a partial refund as this indicates you are admitting fault.

[AdamD]

The reciept and booklet, both have either the serial number or watch model on it and they do match the watch itself, in terms of the movement/mechanics, but apparently the actuall rear casing, isn't the original.

See attached files..

[Wicked_and_Crazy]

Originally Posted by AdamD

The reciept and booklet, both have either the serial number or watch model on it and they do match the watch itself, in terms of the movement/mechanics, but apparently the actuall rear casing, isn't the original.

I'd say you in the clear then, hopefully the manual doesnt show a different back?

[Pia]

Originally Posted by Wicked_and_Crazy

Whatever you do dont give a partial refund as this indicates you are admitting fault.

Well i wouldn't personally if it was me as i said earlier, but if he feels the need to do something and doesn't want the watch back then i'd say that was a better option, even if just £50.

[AdamD]

Originally Posted by Wicked_and_Crazy

I'd say you in the clear then, hopefully the manual doesnt show a different back?

Naw, the booklet bit has the movement number, model (105.003), date and other stuff on it (see screenshots above)

[Wicked_and_Crazy]

Originally Posted by Pia

Well i wouldn't personally if it was me as i said earlier, but if he feels the need to do something and doesn't want the watch back then i'd say that was a better option, even if just £50.

i wouldnt at all. If it went to the small claims court, first question would be why did you give a partial refund

---------- Post added at 23:01 ---------- Previous post was at 23:00 ----------

Originally Posted by AdamD

Naw, the booklet bit has the movement number, model (105.003), date and other stuff on it (see screenshots above)

Just hold out then, be civil, but at the end of the day he should have understood what he was biding on. If its that obvious that the back is wrong then why didnt he notice from the photo

[Chicken]

Firstly - DO NOT refund without getting the watch back!

Myself, I'd tell him that the item, as all items on ebay are, was sold as seen. If he wants to push the issue let him open a paypal dispute where he will have to return the item via a trackable means (so you have proof the item is returned) before any refund is offered, and even then its largely at your discretion.

[Wicked_and_Crazy]

Originally Posted by Chicken

Firstly - DO NOT refund without getting the watch back!

Myself, I'd tell him that the item, as all items on ebay are, was sold as seen. If he wants to push the issue let him open a paypal dispute where he will have to return the item via a trackable means (so you have proof the item is returned) before any refund is offered, and even then its largely at your discretion.

empty your paypal account too, just in case payal try to recover the funds on his behalf

[TheNorm]

Originally Posted by Pia

... but if he feels the need to do something and doesn't want the watch back then i'd say that was a better option, even if just £50.

£50 is less than a tenth of the price difference...

I know this is hindsight, but didn't you think to have such an expensive item valued before you sold it?

[AdamD]

Originally Posted by TheNorm

I know this is hindsight, but didn't you think to have such an expensive item valued before you sold it?

Truth be told, no I didn't
I knew the approximate value was £1500 for a watch in it's current condition, I had that exact offer from a UK company (watches.co.uk), which I wish i'd have taken..

The only questions he asked before it was paid for and sent, were about the spots on the main photo, which I said were on the crystal and would probably need replacing
He also asked about the accuracy of the watch, which I tested and confirmed was accurate, he then paid for it.

[Pia]

Originally Posted by Wicked_and_Crazy

empty your paypal account too, just in case payal try to recover the funds on his behalf

That won't work lol, Paypal will just give him it and then they'll hound him for the money and they aren't known for being the most understanding when it comes to sending the debt collectors out.

Do you have Seller Protection? Did you send the parcel via trackable methods?

[AdamD]

I had seller protection, yes, not sure on the value though..
The item was also trackable via parcel force (international datapost option)

---------- Post added at 23:27 ---------- Previous post was at 23:10 ----------

I replied

Hi Darren,

Thanks for the update.

Before I say this next part, I mean no disrespect nor do I intend to be rude, but..

I'm not willing to issue a refund i'm afraid

I say that because I advertised the watch as fairly as I could, given the information I had on it's condition, history and general information about the watch itself.
The information I obtained from the original reciepts and warranty, were that the watch hadn't had any parts replaced and I went on that information on good faith, including (Again) screenshots of all original documentation on the ebay advert (link to website with the photos)
I included several high res photos of the watch, including the back/case on the original Ebay auction so people could inspect (up close) the casing, dial and other parts including the bracelet. (link to website with the photos)
I expressly stated that the watch would more than likely need restoration work, or servicing and you agreed to that in an original question asked before the auction ended.
Of those questions asked, you agreed that various parts would probably need replacing, including the crystal and strap.

If you wish to raise a dispute with Paypal however, please do.

Best wishes,

Adam

[Chicken]

Originally Posted by AdamD

If you wish to raise a dispute with Paypal however, please do

I'd of left that bit out myself....

[DES_1001]

yeah me too, no point giving him ideas!

[lauzjp]

how do you fund your paypal account? direct debit? whatever - cancel it. and empty your paypal account, incase they decide to refund him anyway...