[Merged]NTL Waste of Time TV Drive Install Didn't Happen - Page 3

fireman328 · 27-12-2006, 14:24

As I read this it makes me so mad, the lack of communication and total neglect of any kind of customer care shows nothing but contempt for the customer and NTL deserve all the criticism they so richly collect. If Richard Branson only knew just what was happening I am sure he would sever all ties with this sorry excuse for a "communications" company, and deservedly so !

RS100 · 27-12-2006, 19:21

Thank you fireman328 i could not have put it better myself,

Also just to update the area manager did not call me

,

Quote:

Originally Posted by fireman328

As I read this it makes me so mad, the lack of communication and total neglect of any kind of customer care shows nothing but contempt for the customer and NTL deserve all the criticism they so richly collect. If Richard Branson only knew just what was happening I am sure he would sever all ties with this sorry excuse for a "communications" company, and deservedly so !

Quam256 · 27-12-2006, 20:22

Quote:

Originally Posted by fireman328

As I read this it makes me so mad, the lack of communication and total neglect of any kind of customer care shows nothing but contempt for the customer and NTL deserve all the criticism they so richly collect. If Richard Branson only knew just what was happening I am sure he would sever all ties with this sorry excuse for a "communications" company, and deservedly so !

Maybe he does look at this sight !

poolking · 27-12-2006, 22:13

Quote:

Originally Posted by RS100

Also just to update the area manager did not call me

,

That's no surprise.

RS100 · 28-12-2006, 13:20

update i phoned ntl this morning and they deleated it all off the system and said they will come out and do my install now on the 4th of jan 2007,

But i just come back from work and have had a Purple ntl card in the door saying they missed me today at 1.30pm are they haveing a joke is there any one here who has contacts at ntl who can help me sort this out please, All i want is my tv drive installed

Sipowicz · 28-12-2006, 13:39

Quote:

Originally Posted by RS100

update i phoned ntl this morning and they deleated it all off the system and said they will come out and do my install now on the 4th of jan 2007,

But i just come back from work and have had a Purple ntl card in the door saying they missed me today at 1.30pm are they haveing a joke is there any one here who has contacts at ntl who can help me sort this out please, All i want is my tv drive installed

Sums it all up really!

poolking · 28-12-2006, 14:18

Do install bookers and the engineers actually communicate with each other, or do they just rely on mind reading techniques?

fireman328 · 28-12-2006, 15:36

Abysmal service, what more can one say except " has anyone got a number for SKY"

poolking · 28-12-2006, 17:10

Quote:

Originally Posted by fireman328

Abysmal service, what more can one say except " has anyone got a number for SKY"

You'll find it on their website

28-12-2006, 17:39

Quote:

Originally Posted by fireman328

Abysmal service, what more can one say except " has anyone got a number for SKY"

You mean to tell me you don't know about Google

RS100 · 28-12-2006, 18:13

This is the card they left today at 1.30pm,

[img]Download Failed (1)[/img]

[img]Download Failed (1)[/img]

But i called NTL and customer service put me on hold and came back on after talking to installs and they said there is no record of them sending a engineer to my home today and i must be wrong

,

The only other thing they told me was that the engineer reported the my install on saturday as a NBI,

They said they will now call on the 4/1/07 (next wednesday),

poolking · 28-12-2006, 18:38

Quote:

Originally Posted by RS100

This is the card they left today at 1.30pm,

But i called NTL and customer service put me on hold and came back on after talking to installs and they said there is no record of them sending a engineer to my home today and i must be wrong

,

The only other thing they told me was that the engineer reported the install as a NBI the otherday,

They said they will now call on the 4/1/07 (next wednesday),

NBI = CBBTKDSIWH (Couldn't Be Bothered To Knock Door So I Went Home)

Was going to post a ruder version, but this is a family forum after all

RS100 · 04-01-2007, 08:34

Well it is the 4th January 2007 an i am due a morning AM call today I wonder if the engineer will turn up this time,

I will post back soon,

danielf · 04-01-2007, 14:29

Quote:

Originally Posted by RS100

Well it is the 4th January 2007 an i am due a morning AM call today I wonder if the engineer will turn up this time,

I will post back soon,

Any luck?

04-01-2007, 22:13

Quote:

Originally Posted by danielf

Any luck?

Indeed