Do you bank with Barclays?

Originally Posted by Anonymouse

I've had a few like that; I ignored them, and hey, guess what? My Barclaycard account is still alive and well. Big surprise.

If your Barclaycard account is disabled for whatever reason, there is of course a number on the card you can call to sort it out. It happened to me once; apparently if more than a certain number of transactions are made in a certain length of time, the account is automatically disabled as a precaution, on the assumption it may have been got at. I called them, they verified my identity (hey, look, no ID card but they managed it anyway!) and went through each transaction to ensure it was me who actually made each one. After that, they just re-enabled it, no problemo...and from then on, I made sure to limit the number of transactions in a week.
But they would not do this anonymously, i.e. over the Internet - only if the cardholder contacts them directly will the account be re-enabled. You can't even ask your local branch to do it, or rather you can ask but they can't do it; you have to ring Barclaycard.

Some of the emails do give the correct email address for Barclay's ibank site...but I'm willing to bet that's not where it actually takes you. Doubtless anyone who's never coded HTML might not be aware that a hyperlink and its tag don't necessarily have to read the same, and that's how some of them fall for it. For me, though, it's always the subtle errors in phraseology and/or grammar that give away the fact that English isn't the first language of whoever sent the email. Having studied English at AEB level (similar to GCE, but harder) does come in handy sometimes.

I've asked at my local branch about Barclays' email policy. Here it is: they do not, EVER, send unsolicited email to any customer, even if you have sent them an email, such as a service inquiry. They're far, far more likely to call you and/or use snail mail. If you get an email claiming to be from Barclays, it isn't. END OF STORY.

I don't doubt the same is true of the other large banks; they obviously have a vested interest in helping their customers avoid getting phished. General rule: delete any email claiming to be from any bank, whether you bank with them or not - and do not, EVER, reply to them; all that'll do is confirm a valid email address, and then you're stuffed.

I know.I was just showing the latest example.I've forwarded it to the addy that the REAL Barclays site provides.

[handyman]

I often wonder just how successful these sort of scams are because they are so fake. I never click on an email link to a secure site.

Quite surprising that I have never had one through claiming to be from the Yorkshire bank.

As infuriating as it is, it's hard enough for me to log in to the real site. I doubt it would be a target because of this, I could tell you my login code and password and you'd not be able to access my account

[Xaccers]

I wish barclays would give me an internet banking account *sigh*

Originally Posted by Xaccers

I wish barclays would give me an internet banking account *sigh*

Ok I'll bite.Why won't they give you an internet bank account?

I got one after I got cheesed off with the telephone account because I wanted to sort my account out myself instead of dealing through someone else..It never crossed my mind that I wouldn't be allowed one seeing as I've been a customer since I was 17 and had two accounts with them.

The only reason I can see for not having one is because you don't already have an account with them.

[d0pey]

I bank with them and work for them as well and some of the stuff customers fall for is stupid.

[Pia]

Originally Posted by d0pey

I bank with them and work for them as well and some of the stuff customers fall for is stupid.

Such as?

'not to worry madam, that £200 direct debit has definitely been cancelled', or 'yes madam that payment has gone through' .........

Originally Posted by Pia

Such as?

'not to worry madam, that £200 direct debit has definitely been cancelled', or 'yes madam that payment has gone through' .........

Arf arf!

Yay! Dinosaur thread!!!!

[Graham M]

Originally Posted by lsainsbury

Yay! Dinosaur thread!!!!

It's not as old as some that have been revived

[d0pey]

A lot of customers get phone calls off fraudsters just going through the phonebook pretending to be from barcalys. Then they ask them to provide full name, address, telephone, work telephone, date of birth and mothers maiden name. The fraudster then rings back and does whatever he wants with full access into the account.

They have even phoned up and said "for verification purposes could you confirm your online banking membership number, passcode and memorable word". Loads of customers fall for it.

No matter how much education a bank gives to the customer people just dont listen or think it will ever happen to them.

Originally Posted by d0pey

"for verification purposes could you confirm your online banking membership number, passcode and memorable word". Loads of customers fall for it.

Sure - my number is: 1234567890

My passcode is: FUUTWAT

Memorable Word: (Postcode: NE1 4BJ)


---------- Post added at 09:13 ---------- Previous post was at 09:12 ----------

PS - I used to bank with Barclays....not any more though...

[d0pey]

Originally Posted by lsainsbury

Sure - my number is: 1234567890

My passcode is: FUUTWAT

Memorable Word: (Postcode: NE1 4BJ)


---------- Post added at 09:13 ---------- Previous post was at 09:12 ----------

PS - I used to bank with Barclays....not any more though...

Out of interest why did you leave?

I went to the HSBC for about 3 months but left.

Originally Posted by d0pey

Out of interest why did you leave?

I went to the HSBC for about 3 months but left.

Because I joined a joint account with my partner...as we just bought a house it was a good idea pool our current accounts together.

We have personal accounts with another bank.