NTL TV Drive Problems - Page 3

Itshim · 12-12-2006, 08:50

I think these posts have confirmed what my old daddy always said never buy into a new release always wait for "mark 2".

relegationmateri · 12-12-2006, 15:28

agreed. but saying that, what version of channel changing software are they on? is it really that difficult?

Terry · 14-12-2006, 15:58

A lot of the problems being reported in this thread are happening to ordinary stbs also. Last night I lost 4 channels here in Belfast, box was freezing and no response to remote. I rebooted the box and got back my missing channels and the remote became more responsive for a while. When I went to collect my wife from her mates house I discovered that she had the same problems and this morning in work two friends were discussing similar problems so I would guess that there is some kind of whole network problem rather than stbs of whatever kind

jaypeemac76 · 14-12-2006, 18:38

how do you know when you've had an update? i've had tv drive for a week, and the ongoing problems that go with it, but i thot i read on a post that there was an update yesterday? was there?

EssDee · 14-12-2006, 18:50

Quote:

Originally Posted by Terry

A lot of the problems being reported in this thread are happening to ordinary stbs also. Last night I lost 4 channels here in Belfast, box was freezing and no response to remote. I rebooted the box and got back my missing channels and the remote became more responsive for a while. When I went to collect my wife from her mates house I discovered that she had the same problems and this morning in work two friends were discussing similar problems so I would guess that there is some kind of whole network problem rather than stbs of whatever kind

I've had a digi STB for years and never had a single issue or need to phone CS. A soon as I get a TVDrive, CS may as well be speed-dial number 1 on my phone. Most times you mention 'TVDrive' though, panic sets in and all of a sudden 'call back in a couple of hours, systems are down'.

Terry · 14-12-2006, 19:07

Quote:

Originally Posted by EssDee

I've had a digi STB for years and never had a single issue or need to phone CS. A soon as I get a TVDrive, CS may as well be speed-dial number 1 on my phone. Most times you mention 'TVDrive' though, panic sets in and all of a sudden 'call back in a couple of hours, systems are down'.

Didnt say I have had much problems in the past. Just this last two weeks and a reboot usually fixes it

Rankrotten · 14-12-2006, 23:01

My TVDrive would try the patience of a saint. NTL insist these are software faults which will be fixed in the next revision so essentially it is a "work in progress".

I've asked this before but is there any way to display the current software version and/or a way to force a download of the newest firmware?

Bob · 14-12-2006, 23:41

The STB will get the latest software when it's being played out on the network. You can't force it I'm afraid.

As to finding out the version I believe it's v2.0.14.1 - was told by a resident NTL expert. The only way to find out is if you accessed the engineers menu, which I don't know how to do (and anyway I wouldn't recommend doing do)

zondervan1875 · 18-12-2006, 19:42

Had the following message come up on screen about 1 hour ago:

"TV Drive currently unavailable, please try later"

I have rebooted twice but to no avail. Does anyone know if this a network problem, or is it the box that is failing?

I am worried as I have over 40 hours of stuff to watch

quadplay · 18-12-2006, 19:48

It possibly means your entitlement to use the TVDrive service has been removed (e.g., if you're not being billed for it). Check the front panel - does it say Live TV? If not, give Customer Services a ring on 150 from an ntl phone line - a signal can be sent to re-enable it remotely.

Alternatively, the hard disk drive inside the box might have failed. This will require a box swap to fix, and you will lose all your recordings.

EssDee · 18-12-2006, 20:12

Mine was rebooting frequently for a week or so then got the unavailable message for 3 days until an engineer appeared.

Box got swapped to resolve it. It's a pain when you have stuff recorded.

Nedkelly · 18-12-2006, 20:33

Weve had problems today with new installs today with boxes not locking on

Jonathan David · 19-12-2006, 00:54

Has there been a problem today with getting smartcards paired up? Came home to my new TV Drive but no channels other the the basic 4

*Edit*

Well forget that, just after 1am all my channels came on. If anyone out there did that, please step forward

spanglysteve · 21-12-2006, 02:17

Quote:

Originally Posted by zerolight

Channel changing will always be a little slow, as with tivo, because there'll be a slight delay behind what is displayed and Live TV in order to cope with caching the pgm on the HDD for pause and what not. Certainly that's how Tivo worked and this appears no different in that regard. Your best to use Favs or Mini Guide rather than channel hopping.

I dont see why there should always be a delay. My parents have Sky+ and it changes channels just fine.

jaypeemac76 · 21-12-2006, 16:29

i've had basic 4 channels for over a week now, due to the box serial number and smatcard number being different from what NTL have on their account record for me. I have given them the correct details for both every day for the last 7 days, and still find myself on the phone to them evryday trying to get my channels put on to no avail...NTL...waste of space