Slow In Watford Area

[nickfoster]

It's been slow for me all week (apart from last night) in Watford (WD23)

Speedtests are showing I'm gettting 0.2 to 0.5Mb on my 2Mb connection and the packet loss is making MMOs impossible. Strangely enough it appears that the already slow upload speed is not affected.

I'm glad it's not just me but very frustrated that there seems to be no solution in sight!

Nick

[dcclanuk]

wat the hell is going on?

why are all the areas having "area faults"? my connection since yday [so called "10mb"] is going so slow the CF speed test doesnt even give me a result! Google loads in about 10-20 secs if i am lucky. Changed to cardiff proxy yday, seems to make browsing slightly faster, but today as that was slow i reverted back to the default.

This area fault is starting to p*ss me off, and reminding me of my days at tiscali! [with tiscali u always got cr*p speeds regardless]

ps i am HA0

[ic2]

Originally Posted by dcclanuk

wat the hell is going on?

I wish I knew. The Service status page has not been updated since 16:23 yesterday, come on NTL, tell us what is happening.

[Rainman1]

I knew I was right not to trust NTL with my phone or my TV. They couldn't organise a panic on a doomed submarine.

I don't regret getting NTL broadband, but I both rue and lament it. They've got your money so now they don't give a cr@p about you. The TS people told me the area is over-subscribed, so no matter what, it's time to leave this sinking ship.

Phil

[kar]

It's interminable. Have to be honest haven't been _too_ displeased with NTL (I never call them is probably why) and this is the first time it's been so bad that I've had to check if there was anything wrong with the service.



Not bad for a 4M connection yeah? And these jokers are talking about bumping UP everyones speeds soon? This problem has been listed since the 23rd I hope to hell they are trying to fix it.

[gc7]

Got to take my hat off to ntl this time. We are now into the fifth day and have to say that this time I think they've messed up big time.

[kar]

Still god awful slow

[mcbazza]

I'm lucky to get 200Kbps!!
On a 10Mbit service!

WD24

[kar]

WD24 too mate

Gonna call the *******s this is not acceptable.

[gc7]

I've managed to get this month for free and the next 2 months at half price (£17.99) due to the slow speed problems, anyone got a better deal.

[Rik]

Originally Posted by timo_w2s

Working again here too.


Heh, so did they dump a load of subscribers in the Watford area this evening?

Disconnected all the people that hadnt paid their bills on time!

[mcbazza]

Last time I called I was fobbed off by tech support, saying that I had to directly connect my PC to my modem. When I mentioned I was using wireless, and that my computer was at the opposite corner of the house, he hinted that my problems may have been caused by someone else using my WiFi!!

I tried to explain that this just was not possible (I'm rather au fait with IT).


So, he told me to go get a really long CAT5 cable (I'll need about 30metres) and to call them again once I've done that.

Doing that is not really an option. I don't have such a lead, neither did work.

I'm left with:
a) Move PC down to living-room (thankfully, plasma can act as a monitor).
or
b) use one of the many 'spare' PCs I have (bit of a self confessed geek) to build a PC specificially for testing and to keep Tech Support happy.

Gah!

[Rik]

Originally Posted by mcbazza

Last time I called I was fobbed off by tech support, saying that I had to directly connect my PC to my modem. When I mentioned I was using wireless, and that my computer was at the opposite corner of the house, he hinted that my problems may have been caused by someone else using my WiFi!!

I tried to explain that this just was not possible (I'm rather au fait with IT).


So, he told me to go get a really long CAT5 cable (I'll need about 30metres) and to call them again once I've done that.

Doing that is not really an option. I don't have such a lead, neither did work.

I'm left with:
a) Move PC down to living-room (thankfully, plasma can act as a monitor).
or
b) use one of the many 'spare' PCs I have (bit of a self confessed geek) to build a PC specificially for testing and to keep Tech Support happy.

Gah!

In my experience, whenever you ring TS, dont ever mention networking equipment especially routers and wirelss, as thats just an excuse for TS to get rid of you.

Tell em the CM is connected directly to the pc is my suggestion, then theres no flaffing about and also tell them you are running their Security Sofware as well, Net....whatever its called.

PS I hope this problem doesnt leak over to Hemel Hempstead!

[mcbazza]

Speed now up to 6-8Mbit. Which is a little more like it!

But, for how long?

[Hilary Bates]

Originally Posted by gc7

Been on the phone again this morning and they are now telling me the problem is only with 10MB customers and that all the other speeds are running perfect.

They said I'd be better going down to the 4MB service until the problems have been fixed, they have told me they are not sure when it will be resolved.

Is it only 10MB customers having the problems?

No it isn't. I'm on the 1.5MB service and have been noticing utterly dire speeds (they make a glacier look reckless) for the last 3 weeks. HP5 area. Moreover, I get frequent dropouts and last night between 8:15 pm and 11:45 pm the connection dropped and reconnected about every 5-10 minutes (I gave up on the computer and just watched the set-top box while I was doing something else!!!). I've had 3 engineer visits so far. They've replaced the set-top box, replaced a piece of cable, and reset everything on the STB. Wouldn't you know it, last night while the engineer was here, the connection was stable. 20 minutes after he left, it started this on again-off again thing (which also has been going on for 3 weeks).