Slow In Watford Area

[Rainman1]

Time to vote with your feet people !

Phil

[gc7]

Been on the phone again this morning and they are now telling me the problem is only with 10MB customers and that all the other speeds are running perfect.

They said I'd be better going down to the 4MB service until the problems have been fixed, they have told me they are not sure when it will be resolved.

Is it only 10MB customers having the problems?

[awharton]

I'm going to call them again now and see if they actually have any clue what they are doing. If I dont get a satisfactory response I'll be ordering with BE broadband and getting a 24MB ADSL connection (hopefully).

UPDATE: just got off the phone to TS. They are now saying that there is only a problem at peak times, and that there is no time as to when it will be fixed. Basically they havent got a clue, and the only option is to vote with your feet. Thats exactly what I am doing.

[flensor]

I have a 4MB connection and was still having problems as of 7am this morning.

[timo_w2s]

I'm on 4MB and have had problems since Monday lunch time. Since switching to the Cardiff proxy I can surf web sites properly again but I still have problems with picking up emails from external hosts, downloading podcasts, and FTP since I'm not using the proxy for these.

[ic2]

Originally Posted by awharton

They are now saying that there is only a problem at peak times.

I dont consider 06:30 GMT peak time. Picking up email this morning was painful

[timo_w2s]

I've had constant problems from 9am to 2am, peak or not, the rest of the time I'm asleep so I can't comment but I seriously doubt they go away.

[adrenalman]

Dealing with NTL is a real nightmare. I live in Rickmansworth and both my wife and myself use the Internet for business. Frequently we have been amongst the first users to report a fault. The response is always the same rubbish. "There is no fault .... reset your modem/router." This is exactly what happened yesterday morning when incoming emails were timed out. The only good thing to come out of this latest problem is that I have found this forum.

[flensor]

I spoke to Tech support earlier and they said they needed Traceroute samples emailed to them before tyhey could do anything about it.


Im at work so wont be able to do this untill tonight but I think someone else should pick this up asap and start spaming them with the network data.

[timo_w2s]

I've already looked at various traceroutes and the problem is they don't seem to show anything abnormal, to me anyway.

Tracing route to www.bbc.net.uk [212.58.224.83]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.0.1
2 11 ms 10 ms 5 ms 10.213.4.1
3 6 ms 11 ms 6 ms wtfd-t2cam1-b-ge95.inet.ntl.com [80.3.2.141]
4 7 ms 8 ms 5 ms wtfd-t2core-b-ge-wan64.inet.ntl.com[195.182.176.229]
5 7 ms 7 ms 10 ms pop-bb-b-so-710-0.inet.ntl.com [80.3.1.137]
6 13 ms 7 ms 7 ms tele-ic-2-as0-0.inet.ntl.com [62.253.184.6]
7 8 ms 8 ms 7 ms ntl-ge2-8.prt0.thdo.bbc.co.uk [212.58.239.217]
8 8 ms 9 ms 10 ms 212.58.238.129
9 12 ms 9 ms 8 ms 212.58.224.83

[RJS1000]

Im on 4MB.

http://www.dslreports.com/linequality/nil/2133823

I have had a ticket with them since Wed morning - following it up every 6 hours or so.

The first times i called the support people seemed to know what they where talking about. But this morning i got a complete fool:

summary
me = im calling for an update on my ticket *reads number*
her = give me a short time to read it please
me = sure
her = 30s later "what is your problem sir"
me = what the hell do you mean whats my problem??? Did you just read the ticket???
her = give me a short time to check the details please
me = sure
her = oh i see sir "you have a lot of data on my computer"
me = I HAVE A LOT OF DATA ON MY COMPUTER??????
her = yes
me = WHAT?
repeat for 20s
me = NO MY INTENETS HARDLY BEEN WORKING SINCE MONDAY!!!
her = oh i see. Well you have a ticket that is still being worked on you have to wait 48 hours more
me = brilliant

[Rainman1]

I've been onto TS this morning, who finally admitted that the issue is because the area is over-subscribed. They are working on the case but have no ETA.

I contacted Customer Services this afternoon, to explain that I was unhappy that the fault has persisted for so long, it's existance had been denied, and that there was no ETA for a fix. They basically couldn't do anything but put me back in touch with TS. I was offered another free month, but I told to not dare make such a suggestion because it would not make one iota of difference to me.

I then asked to be transfered to the dept that could cancel my subscription. I was then put in a queue for about half an hour after which I hung up. I will now just be cancelling my direct debit and notifying them by email and leaving it at that. I don't see why I should pay them another penny. I've been a customer for about 3 years and I figure that this is a clear breach of the sale of good act. The goods are simply not fit for purpose at this point in time and the whole experience has been unreal.

Phil

[RJS1000]

After about a 1 hour outage this pm, its fully operational for me at least in WD23

GL guys

[gc7]

Looks like I'm up to full speed too in the WD25 area.

Just ran a speed test and got the folowing

[jimexbox]

I'm on Ntl's 10Mb here in Wendover near Aylesbury. Ive had very slow connection for a few days now. Its strange as I can download at full speed from MS, but my general web browsing is very slow. Not wanting to think I was paranoid I tried my brothers ASDL line 1 miles away. It works perfectly.

Ive rang tech support twice now and have been fed the usual line, of everything is fine, yeah right. Its like banging your head of a brick wall. If things don't improve over the weekend I will cancel by sub. I mean I'm paying £35 for a severely sub standard service.