10mb Bristol Speed Issue

gavinlew · 05-11-2006, 13:37

Hi all,

Im using Telewest 10mbit package in Yate,Bristol, everything has been fine until middle of October, now download speeds are terrible, I have checked the PC's/Linksys WRT54GC and these are all OK.

Modem is telewest supplied Motorola SB5101E connected via ethernet to the linksys.

Traceroutes and speedtest results included ;

>tracert www.bbc.co.uk

Tracing route to www.bbc.net.uk [212.58.224.126]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 62-30-196-16.cable.ubr10.azte.blueyonder.co.uk [
62.30.196.16]
2 12 ms 16 ms 48 ms 10.11.24.1
3 201 ms 74 ms 230 ms 80-192-0-3.cable.ubr01.azte.blueyonder.co.uk [80
.192.0.3]
4 51 ms 25 ms 42 ms 195.188.230.26
5 41 ms 19 ms 22 ms 194.117.136.233
6 36 ms 58 ms 18 ms 194.117.136.146
7 32 ms 13 ms 25 ms bbc-gw0-linx.prt0.rbsov.bbc.co.uk [195.66.224.19
4]
8 19 ms 14 ms 22 ms 212.58.238.133
9 29 ms 43 ms 16 ms 212.58.224.126

Trace complete.

and to www.microsoft.com ;

>tracert www.microsoft.com

Tracing route to lb1.www.ms.akadns.net [207.46.20.60]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 62-30-196-16.cable.ubr10.azte.blueyonder.co.uk [
62.30.196.16]
2 28 ms 24 ms 31 ms 10.11.24.1
3 104 ms 53 ms * 80-192-0-1.cable.ubr01.azte.blueyonder.co.uk [80
.192.0.1]
4 51 ms 26 ms 30 ms 195.188.230.10
5 53 ms 34 ms 139 ms 194.117.136.182
6 19 ms 34 ms 82 ms 194.117.136.178
7 91 ms 43 ms 59 ms tele1-know-rab.telewest.net [194.117.136.158]
8 * * * Request timed out.
9 * * * Request timed out.

Speedtest results ;

Ideas/Comments/Downgrade time?

Cozzy · 05-11-2006, 16:14

Hi

Comments are simple really ... read down the forum just couple posts down and see several similar stories ... wether a coincidence or not i cant say but it appears many peeps started having problems when the 20mb trials began so if connected or not im not sure.

Have you actually contacted CS to query the stats , possible there could be an error on the line somewhere & an engineer visit maybe needed

Sorry cant help much as im fairly new to cable myself so can only pass on the kind of info ive seen elsewhere .. i'm still the only posting cable user at News-Shack .. any volenteer experts would be welcome hint hint .. lol .. sorry wont pimp

hope you get a better answer soon but just so you dont feel neglected ive replied

Cozzy

DragonRebornUK · 07-11-2006, 13:01

Hi Gavin

I have started a thread on the Yate issue too. Im having the same problems as you. I rang telewest and they said they will not deal with the issue until they get a few more calls! SO ring them up please!! :-)

gavinlew · 07-11-2006, 20:08

Hi,

Okay just reported the issue to TW. During the day I can download at 1.1Mbs from gamefiles.blueyonder , this averaged down to 190k/s on the gtainstaller.zip file.

TW have acknologed a problem with UBR10 and are rectifying it, they claim outages or congestion issues do not last longer than 24 hours.

The tech support guy I spoke to is aware of cableforum and requested that any other users on UBR10 (Aztec) report this directly to Blueyonder Tech Support.

BTW. Lucky were not in BS15 - they don't have a BY connection atall at the moment.

DragonRebornUK · 07-11-2006, 21:05

Hi Gavin
Just ran another tracert, and it goes like this!

Tracing route to www.bbc.net.uk [212.58.224.116]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.1.1
2 29 ms 21 ms 28 ms 10.11.24.1
3 24 ms 41 ms 27 ms gsr01-az.blueyonder.co.uk [62.30.X.X]
4 27 ms 30 ms 23 ms 195.188.230.10
5 30 ms 34 ms 66 ms 194.117.136.233
6 58 ms * 49 ms 194.117.136.146
7 33 ms * 44 ms bbc-gw0-linx.prt0.rbsov.bbc.co.uk[195.66.224.194]
8 87 ms 45 ms 50 ms 212.58.238.133
9 35 ms 43 ms 51 ms 212.58.224.116

Does u know whats going on!!
never seen this gsr01-az.blueyonder.co.uk??
Looks like a "private modem"

---------- Post added at 20:05 ---------- Previous post was at 19:54 ----------

Right. Ran a few tracert
keeps changing!!
C:\Documents and Settings\DragonRebornUK>tracert www.bbc.co.uk

Tracing route to www.bbc.net.uk [212.58.224.115]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.1.1
2 23 ms 21 ms 24 ms 10.11.24.1
3 27 ms 26 ms 24 ms 80-192-0-1.cable.ubr01.azte.blueyonder.co.uk [80
.192.0.1]
4 29 ms 29 ms 22 ms 195.188.230.18
5 23 ms 23 ms 41 ms 194.117.136.233
6 17 ms 19 ms 24 ms 194.117.136.146
7 43 ms 37 ms 25 ms bbc-gw0-linx.prt0.rbsov.bbc.co.uk [195.66.224.19
4]
8 23 ms 23 ms 22 ms 212.58.238.149
9 27 ms 45 ms 28 ms 212.58.224.115

Trace complete.

C:\Documents and Settings\DragonRebornUK>tracert www.bbc.co.uk

Tracing route to www.bbc.net.uk [212.58.224.86]
over a maximum of 30 hops:

1 1 ms 1 ms <1 ms 192.168.1.1
2 27 ms 33 ms 40 ms 10.11.24.1
3 28 ms 37 ms 60 ms gsr01-az.blueyonder.co.uk [62.30.X.X]
4 51 ms 25 ms 26 ms 195.188.230.18
5 * 46 ms 46 ms 194.117.136.238
6 26 ms 52 ms 31 ms 194.117.136.178
7 * * * Request timed out.
8 66 ms 226 ms 138 ms 194.117.136.146
9 33 ms * 27 ms bbc-gw0-linx.prt0.rbsov.bbc.co.uk [195.66.224.19
4]
10 67 ms 30 ms 32 ms 212.58.238.133
11 28 ms 32 ms 28 ms 212.58.224.86

Trace complete.

Any ideas ?

gavinlew · 07-11-2006, 21:05

>tracert www.bbc.net.uk

Tracing route to www.bbc.net.uk [212.58.226.232]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms XX-XX-196-16.cable.ubr10.azte.blueyonder.co.uk [
XX.XX.196.16]
2 99 ms 35 ms * 10.11.24.1
3 37 ms 20 ms 36 ms 80-192-0-3.cable.ubr01.azte.blueyonder.co.uk [80
.192.0.3]
4 44 ms 47 ms * 195.188.230.30
5 25 ms 40 ms 50 ms 194.117.136.238
6 33 ms 27 ms 26 ms 194.117.136.178
7 44 ms * 53 ms tele1-know-rab.telewest.net [194.117.136.158]
8 78 ms 110 ms * 194.117.136.146
9 26 ms 29 ms 41 ms bbc-gw0-linx.prt0.rbsov.bbc.co.uk [195.66.224.19
4]
10 33 ms 49 ms 30 ms 212.58.238.149
11 24 ms 25 ms 41 ms 212.58.238.157
12 32 ms 24 ms 26 ms 212.58.226.232

Trace complete.

Looks and feels like its getting worse , lucky I log into this network remotely during the day and get the most out of the speed.

Cannot hold a phonecall over VOIP now its deteriorated that bad.

-- Another trace showing a different route.

>tracert www.bbc.net.uk

Tracing route to www.bbc.net.uk [212.58.224.86]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms XX-XX-196-16.cable.ubr10.azte.blueyonder.co.uk [
XX.XX.196.16]
2 64 ms 18 ms 17 ms 10.11.24.1
3 14 ms 42 ms 22 ms gsr01-az.blueyonder.co.uk [62.30.64.33]
4 * 42 ms 31 ms 195.188.230.10
5 33 ms 50 ms 69 ms 194.117.136.238
6 * 44 ms 54 ms 194.117.136.178
7 235 ms 203 ms 110 ms tele1-know-rab.telewest.net [194.117.136.158]
8 42 ms * * 194.117.136.146
9 27 ms 35 ms 33 ms bbc-gw0-linx.prt0.rbsov.bbc.co.uk [195.66.224.19
4]
10 58 ms 40 ms 45 ms 212.58.238.149
11 27 ms 29 ms 28 ms 212.58.224.86

Trace complete.

DragonRebornUK · 07-11-2006, 21:08

well all i want to do is surf and listen to music. Which it is hard to do both! Cant even keep up with a 192Kb stream (that i bloody pay for!) Pulling my hair out!
What part of Yate do u live in ?
I live in Abbotswood (Chav Central!!

)

gavinlew · 07-11-2006, 21:11

Im over by the Farmhouse , I'm not going to attempt to even try streaming as well.

Hopefully TW will have it addressed soon or I feel another phonecall coming on tomorrow morning.

DragonRebornUK · 07-11-2006, 21:19

Quote:

Originally Posted by gavinlew

Im over by the Farmhouse , I'm not going to attempt to even try streaming as well.

Hopefully TW will have it addressed soon or I feel another phonecall coming on tomorrow morning.

Yes i feel the same.
Ive had all the same problems as u. Really pi***** me off! Been as long or even longer than you. I pay for services and i cant get them! I have tried just streaming, nothing else. Still buffers like a bas****!
Well hopefully we can get it sorted SOON!
Otherwise im going for a BT line! Want consistancy!
from this during the day!

to this at night....not right!

opelfruitcase · 07-11-2006, 23:17

Well I can see from both those traceroutes that your both on the same ubr - ubr 01 @ Aztec West - thus it extremely likely that there are ubr issues (congestion or the like). Dragon, your erratic speed test results also back this theory up.

janipewter · 08-11-2006, 12:24

I normally find that if my connection gets unbearably slow, a simple power cycle of the modem sorts it out.

DragonRebornUK · 08-11-2006, 13:02

Tried many a time. Thinks its a local router issue
Thanks Tho

gavinlew · 08-11-2006, 18:35

Update on this - been working from home today and enjoying blazing speeds, downloads/streaming audio/voip all okay, bang 4:30pm comes and packet loss slowdowns, timeouts

I've given up talking to blueyonder support, especially when your talked through how to goto the start menu, click run and type c then type m then type d and press the enter key.

Latest traceroute ;

1 <1 ms <1 ms <1 ms XX-XX-196-16.cable.ubr10.azte.blueyonder.co.uk [
XX.XX.196.16]
2 13 ms * 12 ms 10.11.24.1
3 15 ms 12 ms * gsr01-az.blueyonder.co.uk [62.30.64.33]
4 18 ms 17 ms 18 ms 195.188.230.2
5 23 ms 24 ms 25 ms 194.117.136.182
6 25 ms 34 ms 22 ms 194.117.136.178
7 40 ms 19 ms 19 ms 194.117.136.150
8 29 ms 30 ms * 194.117.136.166
9 * 22 ms 24 ms linx-gw1.enta.net [195.66.226.151]
10 16 ms 18 ms 29 ms te5-3.telehouse-east2.bdr.enta.net [87.127.236.3
7]

---------- Post added at 17:35 ---------- Previous post was at 17:34 ----------

Latest one to this forum ;

>tracert www.cableforum.co.uk

Tracing route to www.cableforum.co.uk [217.174.240.92]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms XX-XX-196-16.cable.ubr10.azte.blueyonder.co.uk [
XX.XX.196.16]
2 24 ms 38 ms 44 ms 10.11.24.1
3 20 ms 20 ms 29 ms 62.30.64.35
4 18 ms 30 ms * 195.188.230.74
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.

DragonRebornUK · 09-11-2006, 19:49

To any one in Yate, Bristol!!
If you are having slow speeds on an evening and weekends. ( To test please go to www.speedtest.net) If you are are getting no where near what you are paying for, Same as me and gavinlew, my brother, my dad.....and everyone else i know on TW BB in Yate!
Please phone customer support and place a Customer Complaint. From what the support guy said thats the only way we can get them to sort this problem. After many a call to support and they are not taking down notes on my account after they said they would! Ask for there name FIRST and scribble it down and dont let them go through the same crap as always..please type CMD in run etc etc!! Just say i want to make a complaint about the service and threaten either going to the lowest service or remove all the services. Hoping if enough of us complain they will do something!
Team Work will prevail... I hope !!

Good Luck!
Matt

thelem · 11-11-2006, 00:01

Funky speed test site there, I've just run it and got speeds of 3910 down / 358 up, very respectable for a 4meg connection. I am in BS7 (Bristol), here is my traceroute, odd that some of you are also going through 62.30.64.35 and having problems with it:

Traceroute has started ...

traceroute to www.bbc.net.uk (212.58.240.31), 64 hops max, 40 byte packets
1 192.168.2.1 (192.168.2.1) 32.656 ms 4.606 ms 1.174 ms
2 10.10.192.1 (10.10.192.1) 13.696 ms 10.412 ms 9.757 ms
3 62.30.64.35 (62.30.64.35) 23.920 ms 9.524 ms 10.016 ms
4 195.188.230.34 (195.188.230.34) 19.978 ms 20.914 ms 19.971 ms
5 194.117.136.233 (194.117.136.233) 36.222 ms 18.617 ms 18.816 ms
6 194.117.136.146 (194.117.136.146) 19.938 ms 16.146 ms 38.625 ms
7 bbc-gw0-linx.prt0.thdoe.bbc.co.uk (195.66.224.103) 24.121 ms 16.993 ms 22.501 ms
8 212.58.238.153 (212.58.238.153) 21.700 ms 18.412 ms 18.682 ms
9 ge0-3-904.rt0-tfm4j3j4.thdo.bbc.co.uk (212.58.255.61) 15.609 ms 27.374 ms 22.550 ms
10 pos7-2.rt1.thny.bbc.co.uk (212.58.255.182) 90.649 ms 88.295 ms 87.289 ms
11 www1.thny.bbc.co.uk (212.58.240.31) 91.021 ms 86.825 ms 98.601 ms