Virgin on the ridiculous - Page 2

handyman · 07-11-2006, 16:17

Quote:

Originally Posted by Chris T

TBH once I mentioned 'Maestro Card' she didn't put up a fight at all. I wonder whether other customers get tripped up over that as well. I can't believe they don't accept Maestro cards ... it's not as if they're rare.

Switch is rebranding as Maestro so simply enter your details as you would for Swicth?

**Chris** · 07-11-2006, 16:19

Quote:

Originally Posted by handyman

Switch is rebranding as Maestro so simply enter your details as you would for Swicth?

Switch and Maestro are indeed one and the same ... however all that means is, Virgin don't take Switch either. They will only accept card payments with Visa, Visa Delta, or Mastercard. So you can only use a debit card at all if it's in the Visa network. It's even more perplexing because Maestro is the Debit Card brand of Mastercard, same as Delta is the debit card brand associated with Visa. It just seems like a strange and arbitrary choice on NTL:Telewest/Virgin's part. Why would they choose to exclude so many potential customers, given that even those who sign up as a new customer with Direct Debit need to make their first payment by card?

handyman · 07-11-2006, 17:03

What is even more perplexing is that switch card/maestro payments are a set rate whereas visa/mastercard is % based.

ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£50 on a visa costs them ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£1.00 (2.0%) at least on a switch maestro it would be under 20p (probably under 10p given the volume they would use)

Central · 07-11-2006, 17:35

Quote:

Originally Posted by Chris T

Porquois? They aren't in ISPReview's top 10 at the moment. What's good about them?

Scrap that ... no need to answer, they appear only to do LLU business, and it's going to be a long, cold day in hell before our local exchange gets that.

Be Unlimited do home connections to

Upto 24mb down and 1.3mb up for ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£24

At the mo I am synced at
Bandwidth (Up/Down) [kbps/kbps]: 1,338 / 18,156

**Chris** · 07-11-2006, 17:51

Quote:

Originally Posted by Be*

Be Unlimited do home connections to

Upto 24mb down and 1.3mb up for ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£24

At the mo I am synced at
Bandwidth (Up/Down) [kbps/kbps]: 1,338 / 18,156

Nice ... but they still don't service my exchange. I checked.

At the moment I fancy Zen, I hear good things about them. I have a couple of days to decide while I wait for my MAC to appear anyway.

Central · 12-11-2006, 20:10

So any update on this fascinating story

TeaTree · 12-11-2006, 22:39

I had terrible troubles with Virgin's customer support about a year ago,so ended up switching to Orange (Who are now the best ISP I've ever had,with brilliant support) It's ridiculous how they answered your emails,even once you tried drumming it in their heads

anduin · 13-11-2006, 12:51

Quote:

Originally Posted by Chris T

Nice ... but they still don't service my exchange. I checked.

At the moment I fancy Zen, I hear good things about them. I have a couple of days to decide while I wait for my MAC to appear anyway.

Zen are quite good yes, i have been using them for business adsl for around 6 years.

They are a little expensive though.

TeaTree · 13-11-2006, 16:54

Quote:

Originally Posted by TeaTree

I had terrible troubles with Virgin's customer support about a year ago,so ended up switching to Orange (Who are now the best ISP I've ever had,with brilliant support) It's ridiculous how they answered your emails,even once you tried drumming it in their heads

I seem to have jynxed myself-I've been in contact with them the past 3 days asking why their nameservers keep going back and forward, and they keep replying with a copy and paste saying how they do not give personal website support, even though that is not what I am asking for

Richy99 · 14-11-2006, 14:47

Quote:

Originally Posted by Chris T;34151689

[I

Alison Driscoll - The friendly English-sounding person who sends me my monthly direct debit notices and other automated communications. May or may not be an actual person.[/i]
Surajeet, Ubaid and Yoginder - Script-chanting members of Virgin.net's customer 'support' team; suspected location, somewhere in India.
Chris T - Longsuffering Virgin.net customer, but probably not for much longer.

Alison is a real person, she has been there a good number of years, was there when i used to work for them

**Chris** · 14-11-2006, 21:41

Quote:

Originally Posted by Be*

So any update on this fascinating story

Do I detect a hint of sarcasm there, Mr Be?

As a matter of fact there is, I have my MAC and intend to use it, after this weekend (I have a lot of eBay listings ending on Saturday and I don't want to risk losing connectivity).

Quote:

Originally Posted by Richy99

Alison is a real person, she has been there a good number of years, was there when i used to work for them

What a pity she doesn't answer personally when I reply to her emails! It would have saved them a customer.

Central · 14-11-2006, 23:27

Quote:

Originally Posted by Chris T

Do I detect a hint of sarcasm there, Mr Be?

As a matter of fact there is, I have my MAC and intend to use it, after this weekend (I have a lot of eBay listings ending on Saturday and I don't want to risk losing connectivity).

What a pity she doesn't answer personally when I reply to her emails! It would have saved them a customer.

None at all. I enjoyed reading this thread

Richy99 · 16-11-2006, 12:45

Quote:

Originally Posted by Chris T

What a pity she doesn't answer personally when I reply to her emails! It would have saved them a customer.

not sure what position she holds in the company now and proably just gets the cannon fodder to answer all the emails