NTL October Phone Price Changes

[banjo]

Originally Posted by RamJet

and referring to the previous excellent post by Saun - is it not the case that if you hardly make any calls on your landline (most people use their cellphones for phone calls now) then the deal with NTL is :-

1. free phone line

2. calls at 3p per min

therefor if I only make 60 mins calls permonth its just cost me £1.80 which is cheaper than all the others and cheaper than Vonage at £7.99 permonth

or have I got it wrong ?

RJ

I'm sorry but I am not too bright, I thought that I have to pay £11.00 for my phone line, how do I get a free phone line

[lostandconfused]

if you subscribe to a TV package then you dont pay line rental, its part of the tv price which is the same if you have a phone line or not

Originally Posted by opelfruitcase

Pretty much - although the Talk Unlimited doesn't include the international call plan any more - you have to shell out a further £1.50 for that.

BT'S similar plan is £14.95 per month incl rental, you also get 100 text messages from your home phone thrown in.
The international call plan is £1 per month if you take option 3:

With inclusive UK†calls up to an hour, you can now use your phone whenever you like:

• No charge for daytime, evening and weekend calls anywhere in the UKâ€Â - for up to an hour per call
• Monthly plan cost: £9.95* (was £14.50) plus monthly line rental: £11.00*.
• 25% off call rates to UK mobiles with CallMobile
• Get up to 200 inclusive texts every month from your home phone with BT Together Option

With the international plan it is £1 per month plus 3p per minute anytime.

[breamhunter]

Ok, was on the phone to them earlier, basically my contract for Tv is up 20th January, I explained to the CS lady I was happy with TV and BB but Phone didn`t want, said I wanted to cancel my TV and Phone as of now and got put through to dept cancelations.

Spoke to a chap called "Gary" who was very informative, basically i`ve got the Phone free for a year (£11 credit on my bill), he was also discussing about Tv drive which i`ve been looking at and said they had brought the launch date forward and I explained to him that I was very interested with it so NTL really haven`t lost any money from me as a customer because I will be having TV drive and 2 extra box`s at £5 each box (apparently TV drive in Glasgow 14th November and rolled out a month later elsewhere).

So not a bad result for either NTL or myself and to top it all a friendly guy who knew his stuff

[ian@huth]

Originally Posted by lostandconfused

if you subscribe to a TV package then you dont pay line rental, its part of the tv price which is the same if you have a phone line or not

http://www.home.ntl.com/icat/familypack shows the price of the DTV Family Pack as £19.50 pm which is exclusive of £11.00 telephone line rental which must be purchased with your TV package. This does not suggest that the line rental is free.

Trying to make out that you get free line rental is a long running con by some at NTL. The truth is that if you want the top package of Family Pack together with Sky Sports and Sky Movies it will cost £55.00 pm with NTL but only £54.50 pm with Sky and BT Option 1 line rental.

[lostandconfused]

what i meant to say was the tv package is the same price if you take the phone line or not, but if you do then you dont pay line rental on top of the package

Originally Posted by ian@huth

http://www.home.ntl.com/icat/familypack shows the price of the DTV Family Pack as £19.50 pm which is exclusive of £11.00 telephone line rental which must be purchased with your TV package. This does not suggest that the line rental is free.

Trying to make out that you get free line rental is a long running con by some at NTL. The truth is that if you want the top package of Family Pack together with Sky Sports and Sky Movies it will cost £55.00 pm with NTL but only £54.50 pm with Sky and BT Option 1 line rental.

Nice 50p a month saving there

Originally Posted by Bill C

Nice 50p a month saving there

But as tesco's would say, " Every little helps ! "

[King Of Fools]

Originally Posted by ian@huth

The truth is that if you want the top package of Family Pack together with Sky Sports and Sky Movies it will cost £55.00 pm with NTL but only £54.50 pm with Sky and BT Option 1 line rental.

Or even £54.50 pm with Sky and NTL line rental!

[Shaun]

Originally Posted by lostandconfused

what i meant to say was the tv package is the same price if you take the phone line or not, but if you do then you dont pay line rental on top of the package

No, you can now have the TV without the line rental and take your phone business elsewhere.

If you spend £11 on your phone line and £1.60 on calls then you're still paying over the odds with Ntl. What package are you on?

---------- Post added at 16:01 ---------- Previous post was at 15:56 ----------

Originally Posted by arcamalpha2004

BT'S similar plan is £14.95 per month incl rental, you also get 100 text messages from your home phone thrown in.
The international call plan is £1 per month if you take option 3:

With inclusive UK† calls up to an hour, you can now use your phone whenever you like:

• No charge for daytime, evening and weekend calls anywhere in the UK† - for up to an hour per call
• Monthly plan cost: £9.95* (was £14.50) plus monthly line rental: £11.00*.
• 25% off call rates to UK mobiles with CallMobile
• Get up to 200 inclusive texts every month from your home phone with BT Together Option

With the international plan it is £1 per month plus 3p per minute anytime.

Option one is 20.97 ( including line rental) but is still trounced by Vonage and unless you make more than 332 landline calls a month (of any length at any time) is beaten by just having BT option 1 and dialing via 1899. you need to ask yourself before signing up to these packages, am I getting something I'll use over the other packages avalabe to you.

---------- Post added at 16:06 ---------- Previous post was at 16:01 ----------

Originally Posted by opelfruitcase

Nope - your only in an initial 12 month contract with the services you took out at the point of opening your account. In other words, unless you were advised that you would have a new contract for your dtv service then you can cancel add services with 30 days notice.

No matter what stage of the contract the custoemr is in when prices or T+C are changed for that specific product they can cancel it if they don't like them. Is that what you're saying? I'm a little confused.

What I would do though, rather than ring up and ask to cancel is to see what customer services can sort out for you first - they should check your calls to advise you on the best package for you. If the best package for your needs comes to more than they're offering it to you for, then speak to retentions.

Do retentions have offers available to beat Vonage or BT/1899?

Can they really reduce TU24 to 7.99 a month*? If they can then CF should be campaigning for all the members to know as that would be a ball busting offer from NTl Beating BT at their own game (t he same package from them as above is ~£20

*we'll over look the connection fee and the redial after 60 min issues for now, but personally I'd want them waving too to keep me as a customer

---------- Post added at 16:11 ---------- Previous post was at 16:06 ----------

I'm not seeing calls to mobiles from 2ppm for any package on the telco tarrif unless you pay an additional £2 a month.

Can you point me in the right direction for the reduced mobile calls too Ople so I can add these in to my figures?

Spoke to a chap called "Gary" who was very informative, basically I've got the Phone free for a year (£11 credit on my bill)

Good for you mate. But don't be fooled, you're probably still being ripped off on call charges. What package has he put you on? Talk weekends? if so what's your calling pattern like? You may still be able to save more money.

[popper]

Originally Posted by breamhunter

Do I have to accept these new charges? I`m not happy with them so can I cancel the Phone and TV?

Where do I stand? I`ve had Phone for nearly two years but took out a Tv Package about 8 months ago?

Cheers

simple answer, NO you dont and no extra cost to you other than a registered post 30 day notice (or email as thats a valid notice in the T&C even though some of them seem to think its not in some departments).

its right there in the T&C
http://www.home.ntl.com/page/termsresidential

"20. Cancellation Rights
You may cancel the Services without penalty in the following circumstances:-

if we increase our Charges you may cancel those Services in respect of which the Charges have increased by giving us one month's notice in writing within 30 days of the earlier of:
(a) such price increase being notified to you under Condition 6.2; or
(b) the date of your first bill following such price increase, irrespective of whether the minimum period in respect of those Services has expired. If you cancel Services under this Condition, the increased Charges relating to those Services will not apply to you; "
"
30. Notices
Notices given under this Agreement should be delivered by hand or by prepaid first class post or electronic mail either:

to us: at the address on this Agreement or on the last invoice or to an alternative address notified to you;
to you: at the address in this Agreement or to an alternative address notified to us. Alternatively, if you take the Television Service or Internet Services we may deliver notices to you by sending them via the ntl Network so that they are displayed on your television or computer screen. "


http://www.cableforum.co.uk/board/sh...1&postcount=19

---------- Post added at 18:06 ---------- Previous post was at 17:48 ----------

Originally Posted by Shaun

You can cancel any service that a company increases the prices on within 30 days of the increase. In this instance you cant cancel the TV as the last increase was more than 30 days ago. The phone, yes you can from the date of the new prices.

not correct.
in this case conditions 19.4 or 20.1 apply,
, so 3.2 'or any of the Services' also applys.

""3. Duration
3.1 Our Services are subject to a minimum Initial Term starting on the date we activate the Services. You can only terminate this Agreement during the Initial Term if conditions 19.4 or 20.1 apply, otherwise we may charge you a cancellation charge which will be the charges which would have been payable to the end of the Initial Term. During the Initial Term, you may downgrade all or any of your Services to the entry level or starter package for the relevant Services by giving us one month's written notice. We may charge you a reasonable fee for a Service downgrade.
3.2 After the minimum period, either you or we may terminate this Agreement and/or any of the Services covered by this Agreement on one month's written notice."

[Shaun]

Originally Posted by popper

not correct.
in this case conditions 19.4 or 20.1 apply,
, so 3.2 'or any of the Services' also applys.

""3. Duration
3.1 Our Services are subject to a minimum Initial Term starting on the date we activate the Services. You can only terminate this Agreement during the Initial Term if conditions 19.4 or 20.1 apply, otherwise we may charge you a cancellation charge which will be the charges which would have been payable to the end of the Initial Term. During the Initial Term, you may downgrade all or any of your Services to the entry level or starter package for the relevant Services by giving us one month's written notice. We may charge you a reasonable fee for a Service downgrade.
3.2 After the minimum period, either you or we may terminate this Agreement and/or any of the Services covered by this Agreement on one month's written notice."

After the minimum period

And by minimum period they mean your 12 month contract.

And 20.1 (or 20 (i) as it should be) states:

You may cancel the Services without penalty in the following circumstances:-

1. if we increase our Charges you may cancel those Services in respect of which the Charges have increased by giving us one month's notice in writing within 30 days of the earlier of:

So you can only cancel the ones they have increased I'm afraid

[banjo]

I think the most important fact is that if you are with BT there are a lot of ISP's and deals to be had, but if you are with NTL then you are not able to take advantage of them. No pun intended

Originally Posted by Shaun

After the minimum period

And by minimum period they mean your 12 month contract.

And 20.1 (or 20 (i) as it should be) states:



So you can only cancel the ones they have increased I'm afraid

Sorry shaun, if NTL increase their charges you can cancel within the first 12 months any service they have increased the charge on, regardless of whether the last increase was more than 30 days ago.

[Shaun]

Originally Posted by arcamalpha2004

Sorry shaun, if NTL increase their charges you can cancel within the first 12 months any service they have increased the charge on, regardless of whether the last increase was more than 30 days ago.

No, you cant. Once the 30 days are up you've in effect agreed to accept the charges I'm afraid.

Believe me if you could I'd be shouting it from the roof tops like I am about how poor value the unlimited talk plans from Ntl are but it's just not the case.